WorksheetsCommunication in Management Midterm- Review
Total questions: 50
Worksheet time: 25mins
Keegah saw her best friend, Jamie, take office supplies from the workplace. Jamie said it was no big deal, and Keegah didn't want to turn her in, but she knew it was ethically wrong and felt guilty that she was being disloyal to the company. Keegah discovered that making the right choice isn’t always easy. This is an example of
viewing coworkers' motives with suspicion.
rationalizing keeping the secret.
keeping one's motives to oneself.
an ethical dilemma
During a group project, Ariana and Emiliano are recognized for consistently making fair decisions and treating everyone with respect. In this context, character refers to
the knowledge and skills needed to accomplish business tasks.
a reputation for adhering to high moral and ethical values.
a set of principles that govern behavior in the workplace.
the ability to cultivate a sense of community in the workplace.
Arturo and Ciara are preparing a business presentation and want to ensure their communication is ethical. In the FAIR test of ethical business communication, what does the "I" stand for?
Interest of audience
Impacts on stakeholders
Insight into motives
Illustration of credibility
Lisa is the general manager of a global manufacturing company. She wants to give one of her managers an "Employee of the Year" award. Which manager should she choose if she is looking for the employee with the highest level of competence?
The manager who is completely trustworthy with confidential information
The manager who is the first one to explain what she needs in any situation
The manager who develops effective action plans to achieve team goals
The manager who considers company interests above those of customers
Holton is a manager who is preparing to send a memo to members of his team. What will best help him evaluate the memo before sending it?
consulting the Ethics Resource Center
surveying team members
applying the FAIR test
reviewing the company's code of ethics
When Viviana found out her product concept was rejected, she stormed into her boss's office and yelled at him. Viviana was experiencing emotional
filtering.
hijacking.
blackmail.
noise.
When Holton had to tell Fatima that her project had lost its funding, he found himself adopting a slumped posture that was similar to hers. What was Holton doing?
synchronizing body language to mock her
synchronizing body language to show empathy
faking a mood to change her emotions
using visual cutoff to encourage sharing
In a weekly project update meeting, the manager asks the following questions of one of her employees, Madison: "Why were you late meeting your last deadline? Were there external factors that delayed your work? Did other co-workers like Ciara and Holton get their part of the assignment to you on time? Do you need more help from me?" What type of questions are these?
closed
rapport-building
solution-oriented
probing
Which statement is an example of psychological noise?
Sheila does not understand what Delana tells her because nearby colleagues are speaking too loudly.
Sheila does not understand Delana's meaning when she uses technical accounting terms.
Sheila does not understand what Delana tells her because she has a pounding headache.
Sheila dismisses Delana's product suggestions because she thinks Delana is too inexperienced.
When Valeria listens to a customer, she paraphrases the customer's request or complaint to make sure she understands it. Which active listening skill is she using?
reflecting
holding judgment
summarizing
paying attention
During a team meeting, Sheila faces a challenging situation where emotions run high. Which employee demonstrates high self-management during interpersonal communication?
The employee who controls emotional impulses that are not aligned with work and relationship goals.
The employee who attempts to understand the feelings, perspectives, and needs of others.
The employee who engages in a me-first approach to work with colleagues.
The employee who reacts defensively and with a me-first attitude when threats are perceived.
Ciara’s team is having a difficult time developing a team identity. She thinks the problem might be that the team members come from different departments and have not worked together before. What kind of questions can Ciara use to help the team members bond?
solution-oriented
rapport-building
probing
Closed
At the end of the meeting, Sheila stated, “So, the two processes we need to complete before next Monday are summarizing the customer complaints and outlining an action plan. Correct?” Which active listening skill does this represent?
identifying
reflecting
summarizing
sharing
Which situation is an example of disrespecting the dignity and worth of others?
Delana and Ciara are working together on a project. Which of the following actions would be disrespectful?
Delana claims credit for Ciara's creative idea
Delana and Ciara gossip about a co-worker
Delana forwards a confidential email from the boss
Delana arrives at a meeting late
Ariana, Kimberly, and Aaron are working together on a group project. After some initial discussions, they all agree upon mutual goals and individual responsibilities. What stage of team development does this scenario represent?
Team members share competing ideas about the task and roles, and conflict occurs.
Team members easily manage to reach consensus even when there is conflict.
Team members are still uncertain about what is required of them.
Team members agree upon mutual goals and individual responsibilities.
Which example describes a team in the forming stage of team development?
Jamie, Delana, Vivian, and Jesus have just been assigned to work together on a project. Each team member takes a turn sharing their background with the others.
Two team members present alternate ways of assigning work, and the team debates the issue.
Each team member takes a turn sharing their background with the others.
The four group members work at their assigned tasks efficiently and work together as needed.
Two members draft a work plan, while two other members write guidelines for the group to consider
Which scenario illustrates how an effective team works?
Ciara, Erika, and Jayvion have learned that conflict wastes their time.
Aaron disagrees with what Ciara and Ximena are planning, but decides to keep quiet and see how it works out.
Erika, Jayvion, and Ximena are so dedicated to getting the job done that they never have meetings.
Ciara, Erika, and Aaron spend time each meeting talking about their goals and values.
During a group meeting with Ciara, Keegah, and Amaury, what is a role of a facilitator?
ensuring fair discussion of each agenda item in a meeting
discouraging debate and dissent
steering conversations toward predetermined conclusions
presenting counter arguments to ideas or suggestions
Sarah is leading a group meeting with Ariana, Ciara, and Koda. What should Sarah do just before closing the meeting?
Summarize what was accomplished.
Allow the attendees to ask questions.
Elaborate on the main issues.
Ask each attendee to share.
Jazmin, Kimberly, and Jamie are working together on a group writing project with an aggressive deadline. What will be most helpful in ensuring that their project stays on track?
regularly holding real-time conversations about the project
investing in good virtual communication technology
giving one team member few tasks so he or she can help others
working independently as much as possible to avoid wasting time
During a class discussion, Holton and Erika are talking about different generations in the workplace. Holton mentions that the Baby Boomer generation is known for a particular characteristic. What is a characteristic associated with the Baby Boomer generation?
disciplined and patient
created the term workaholic
adaptable and inclusive
collaborative and confident
During a group discussion, Madison notices that Erika often apologizes before sharing her ideas. Which speech pattern commonly associated with women creates the risk of making the speaker appear as if they have no authority?
giving feedback
complimenting
thanking
apologizing often
Viviana is from a European country, and she thinks that all Americans are the same: hard-working, dishonest, and greedy. What concept is Viviana demonstrating?
authenticity
assimilation
code switching
stereotyping
Fatima is the only Polish woman working in a small company. She happily shares the traditions of her culture with her colleagues by bringing in traditional food associated with holidays. Fatima is comfortable bringing her personal identity to work. This is an example of
authenticity.
stereotyping.
a stigma.
code switching.
Patrick knows that many people experienced mental health challenges brought on by the pandemic. He wants his staff members, including Emiliano and Ciara, to feel comfortable talking with him about any challenges they may be experiencing. What is the BEST way for Patrick to accomplish this?
He can speak openly about mental health challenges at work to make others feel comfortable doing the same.
He can observe staff members and decide if they are suffering.
He can assign each employee a mental health counselor.
He can wait for concerned staff members to approach him to avoid embarrassing them.
When Holton and Fatima are working on a group project in a culture that is high in uncertainty avoidance, which of the following is most likely to be important in their approach?
business interactions are informal.
change is welcome and considered desirable.
verification is sought through oral, not written communication.
orderliness, consistency, and structure are important.
In a group discussion, Holton and Valeria notice that in some cultures, people are encouraged to be more direct and confrontational when expressing their opinions. This relates to the cultural dimension of assertiveness, which deals with:
the level of confrontation and directness that is considered appropriate and productive.
the degree to which cultures are willing to sacrifice current wants to achieve future needs.
the importance of religious beliefs in daily life
the amount of leisure time valued by a culture
Jesus and Fatima are working together on a business project. Fatima has limited English ability. What advice is useful for Jesus to conduct business effectively across cultures with Fatima?
Determine a person's level of communication proficiency within the first few moments of your interactions with them.
Speak at your normal, regular pace instead of speaking slowly as this may be viewed as disrespectful.
Use slang and jargon instead of literal language as much as possible.
Allow those with limited English ability enough time to process their thoughts into English.
During a team meeting at a company, Emiliano and Fatima notice that their colleagues focus more on building relationships than on achieving measurable results. What is true about cultures with low performance orientation in this scenario?
People place more emphasis on results than on relationships.
Workers prioritize measurable goals and objectives in meetings.
Employees view feedback as essential to improvement.
Low performance orientation is especially problematic in business.
Salvador and Sheila are discussing their cultural backgrounds. Salvador believes that his own culture is superior to others. What is this belief called?
ethnocestrism
quocentrism
polycentrism
powercentrism
Madison and Ariana are studying how cultures change as countries become more economically developed. What cultural dimension tends to increase in such societies?
collectivism
individualism
hierarchy
Assertiveness
Erika, the marketing manager at Produce Distribution Inc., believes that employees should always act ethically and should also report instances of unethical behavior that they encounter. This belief held by Erika is an example of a
conclusion.
position.
priority.
Value.
Fatima and Arturo are working on a team project and need to write a proposal. Which statement describes how they should address the priorities of their targeted audience during the AIM planning process?
Recognize that priorities shift less often than values.
Assign importance to things, such as projects, goals, and tasks.
Vivian and Emiliano are discussing their upcoming project. Which of these messages from Vivian is more effective at demonstrating a confident attitude?
I should be able to get that to you by Monday.
I look forward to developing ideas for the marketing plan.
I can only do this if you can meet tomorrow afternoon.
We might be able to meet that deadline if we get the data.
Salvador is preparing a business message for his team using the deductive approach. His goal is for readers to understand the primary message, rationale, and call to action by
simply reading the final paragraph.
reading the first sentence of each paragraph.
reading the first paragraph, the first sentence of each additional paragraph, and the last paragraph.
jumping directly to the second paragraph and then reading the final paragraph.
Amaury and Jamie have been assigned the task of creating an effective business message aimed at encouraging healthy habits in the workplace. They use the AIM planning process. What should they do during the information gathering stage?
Identify problems that prevent employees from making healthy choices.
Estimate their level of credibility with their colleagues.
Use language that will make their colleagues feel at ease.
Edit their message for errors in tone, voice, and grammar.
Ciara and Abraham are working on a class newsletter. Which element is most likely to negatively influence readers' perceptions of credibility?
long paragraphs
inaccurate statements
generous white space
passive voice
During a business writing workshop, Delana and Patrick are discussing the use of figures of speech, such as idioms and metaphors, in professional emails. Which statement accurately describes their use in business writing?
They should be avoided because they lack specificity.
They send the signal that the writer is out of touch with the audience.
They are an effective way to write more concisely.
They should be avoided because they are too I-centered.
Jayvion is writing a business email and chooses to use familiar words throughout his message. This approach is most likely to
decrease the credibility of the message.
cause the readers' attention to wander because of boredom.
decrease the specificity of the message.
help the readers to process the information easily.
Delana and Holton are working together on a class project and need to write a message to their teacher. Which guideline should they follow to ensure that they are including the information that is necessary for their message?
Use longer, more unusual words to "sound smart" and increase the credibility of your message.
Avoid parallel language as it can distract the readers from the main message you want to deliver.
Plan, write, and review your message strategically to provide all relevant information, but nothing irrelevant.
Jazmin, a manager, sends the following message to the people she supervises in the factory: "Plant inspection Wed. 9:00. Good times, right!? Jazmin." What is the best way to make this text more professional?
moving her name to the beginning of the message
spelling out the word "Wednesday"
adding "a.m." after the time
deleting the phrase "Good times, right!?"
Ximena is writing an email to her teacher about a class project. What should Ximena place in the subject line of her email?
an expected action
a signature block
a list of attachments
a professional tagline
Madison and Winston are working on a group project. They realize that their initial opinions about each other's ideas might be influenced by personal biases. Which term involves adjusting their initial perceptions by making more objective and fact-based evaluations and fewer personal judgments?
reinterpretation
planning
coordination
defusing
Erika wants to stay focused while working and avoid being distracted by emails. Which action can help Erika keep email-induced distractions at bay?
checking your messages once an hour
checking your messages at the end of the day
checking your messages once a week and using an automated message at other times
checking your messages four to five times a day
The administrator needs to notify Vivian that the proposal she wrote did not get funded. Which communication channel is most appropriate?
written message
texting
spoken communication
Ariana is sending an email to her team about an upcoming meeting. Based on content and length, which example is the best subject line for her email?
Why?
Last month
The reason why we should consider implementing this marketing plan is its many benefits
Team meeting, Harper conference room at 11:00
Holton wants to send a message to Valeria using IM. Which message is most appropriate for him to send?
a. a disciplinary warning for excessive tardiness
b. the agenda for an annual meeting
c. praise for a colleague's presentation
Which employee is demonstrating the neutrality effect? For example, Amaury writes an email in which he intends to express a negative emotion, but readers decode it as neutral. Jesus writes an email in which he intends to express a positive emotion, but readers decode it as neutral. Jazmin writes an email in which she intends to express a neutral emotion, and readers decode it as neutral. Viviana writes an email that she intends to be neutral, but readers decode it as hostile.
Amaury, who writes an email in which he intends to express a negative emotion, but readers decode it as neutral.
Jesus, who writes an email in which he intends to express a positive emotion, but readers decode it as neutral.
Jazmin, who writes an email in which she intends to express a neutral emotion, and readers decode it as neutral.
Viviana, who writes an email that she intends to be neutral, but readers decode it as hostile.
Emiliano and Jamie are part of their school's crisis management team. When preparing for potential emergencies, what is the first stage they should focus on?
crisis responses
stakeholder analysis
pre-crisis planning
post-crisis actions
Sheila and Ximena attend an annual seminar on financial planning hosted by Keystone Wealth Management, which always features the company president who comes to town exclusively for this event. What influence technique is the company using?
social proof
reciprocation
scarcity
commitment
