Fill in the blanks. 1. Professional Communication is the process of sharing information, ideas or attitudes between a ______ and a receiver.

Tip: professional is a ______, conscientious businesslike manner in the workplace.

Professional Communication Channels include ______ interaction.

Professional Communication Channels include ______ and memos.

Fill in the blanks. 3. Internal Business Communication is the communication between a business and its ______.

Fill in the blanks. 3. Internal Business Communication may include the ______ that occurs between employees.

Fill in the blanks. 4. External Business Communication includes the field of ______ relations.

Fill in the blanks. 4. External Business Communication includes the field of ______.

Public Relations is the method of establishing and maintaining a ______ between an organization and the public.

Which of the following is NOT a typical media through which public relations is conducted?

Public Relation Practitioners produce written materials such as ______, press releases, and annual reports.

Which of the following is NOT a skill required in Public Relations?

Media Relations is the ______ between the organization and the media.

Public Relation Practitioners form relationships with which of the following?

Which of the following is an example of a public relations event?

Media Relations makes it easier for reporters to uncover, understand, and clearly explain important issues.

What is advertising? Fill in the blank: Advertising is an act to bring public notice to a ______ or ______.

Which of the following is NOT usually used in advertising?

Fill in the blank: Advertising acts as a paid communication that attempts to ______ opinion.

Select all that are usually done in advertising:

What is marketing? Fill in the blank: Marketing is the process of ______, pricing, promoting, selling and distributing goods or services which help to satisfy a market’s needs and wants.

Which of the following is NOT one of the 4 Ps of marketing?

Match the following 4 Ps of marketing to their definitions:

Fill in the blank: A market is a group of customers interested in the ______ or ______ of a product.

Which of the following is NOT a professional communication skill?

Fill in the blank: Professional communication skills include writing, reading, ______, speaking, and listening.

What is professional communication? Fill in the blank: Professional communication is any written or oral message which communicates the ______ and objectives of any specific business message.

Which of the following is NOT included in professional communication?

Fill in the blank: Professional communication includes reports, ______ studies, proposals, and memos.

Which of the following can be included in a firm's report?

Reports can be divided into five different parts. Fill in the blank: The five parts are terms of reference, procedures, findings, conclusions, and ________.

Proposals refer to the communication between a seller and ________.

Proposals are key components in the sales process.

Case studies are in-depth examinations of a particular subject.

Memos are short for ________.

Who are memos generally sent to?

Fill in the blank: Memos can be a short, basic form to communicate messages, such as meeting times and ________.

Which of the following is NOT included in the Listening Process?

Deliberative Listening refers to when the receiver listens to only the ______ and not the feeling of the message.

Evaluative Listening can also be called:

Appreciative Listening refers to listening for ______ or recreation.

Which type of listening is used when receiving and evaluating persuasive messages?

Select two social situations where Appreciative Listening can be used.

Evaluative Listening involves paying close attention to the speaker’s tones and word choices.

Which type of listening is used when the listener needs to remember something important, such as getting directions or listening to announcements?

What is another term for Empathetic Listening?

Empathetic Listening is meant to develop an __________ and appreciation of the sender’s meanings and feelings.

False Listening refers to the receiver pretending to listen but thinking of other occurrences.

Which type of listening is also called pseudo listening?

Selective Listening refers to when a receiver is physically hearing the message, but chooses not to __________ the message.

Which of the following is NOT an example of distraction during Selective Listening?

Partial Listening is the most __________ type of listening.

Partial Listening occurs when the receiver becomes __________ while listening to the sender.

Full Listening requires more __________ from the listener.

Full Listening is an active form of listening.

What does 'Deep Listening' refer to in professional communication?

Fill in the blank: Deep listening often leads to feelings of ________, caring and compassion.

Which of the following is NOT a situation where deep listening can be used?

Listening to a speech requires ________ ahead.

Listening to a speech involves paying attention to the speaker's nonverbal messages.

Which question can help you plan ahead when listening to a speech?

In introductions, what should be provided to the audience?

Fill in the blank: In conclusions, allow the audience to ________ the speech and help listeners refresh their memory of the main points.

By watching for nonverbal cues, you can better understand the ________.

Which of the following is a sign that a speaker is trying to make an important point?

A direct eye gaze indicates an important message is about to be ________.

Interviews are formal meetings where a person is asked to communicate ________, experiences, and interests.

Interviews are often used for which of the following?

Which of the following is NOT a way interviews can be conducted?

Verbal communication is the act of expressing thoughts through ________ words.

Which of the following is NOT a key component of verbal communication?

What does nonverbal communication refer to?

In a workplace or interview, which of the following should you remember about nonverbal communication?

Fill in the blank: Group discussions are gatherings of people to exchange ________, ideas, and suggestions.

Group discussions can be informal between a group of friends or formal at a ________ or school.

Which of the following can group discussions be used for?

Group discussion participation should include the display of respect and the ________ of putting others down.

Which of the following are keys to remember for group discussion participation?

A group discussion is most successful when it includes which of the following?

Which of the following is NOT a recommended way to set up a group discussion?

Individual presentations can showcase a person's ______ better than a report.

Which of the following is often used to support individual presentations?

Motivational presentations are a form of persuasive presentations with more of an emotional appeal.

In a business context, motivational presentations are used to maintain a high level of ______.

Which of the following is NOT a purpose of informative presentations?

Fill in the blank: Informative presentations should contain useful information which is ______ and draws the audience’s attention.

When making introductions, who should be introduced first unless introducing a client or customer?

Repeating the name of the person introduced shows respect and can help with remembering the person’s name.

Which of the following is NOT an action required for a proper handshake?

Fill in the blank: Fun Tip: avoid using the too soft (dead fish) or too hard (bone crusher) handshake as these are seen as ______.

Telephone etiquette refers to the appropriate manners used when:

Fill in the blank: Etiquette is generally accepted behavior required in ______ relations, in a profession or in life.

Which of the following is a 'Do' when receiving a phone call?

Which of the following should you avoid according to the Phone Call 'Don'ts'?

Fill in the blank: When placing a phone call, you should identify the ______ and nature of the call.

Which of the following is NOT a consideration for a successful phone message?

Phone messages are usually utilized when a person is unavailable to answer the phone.

Fill in the blank: Outgoing voicemail greetings should include the receiver’s name and name of the ______.