Alex is trying to log into his computer but realizes he forgot his Windows password. What’s the best way for him to reset it?

Your manager, Mason, calls you over and says the office printer isn’t working. What’s the first thing you check?

Jamie is at home and suddenly can’t connect to the Wi-Fi on their laptop. What’s the first troubleshooting step Jamie should try?

Zoe mentions that her computer has been running very slowly whenever she tries to open programs or browse the internet. What’s a quick first step you should take to help her?

Benjamin is working in his office and urgently needs to find an important email, but he can’t locate it in his inbox. What should you suggest he do?

Oliver plugs a USB drive into his computer, but it isn’t showing in File Explorer. What’s a good first step?

Charlotte notices that her laptop fan is making a loud noise while she is working. What’s likely the cause?

While Daniel is preparing an important report on his computer, his screen suddenly turns blue and displays an error message. What’s a common cause?

Samuel is working on a project and tries to open an important file on his computer, but he gets a permission denied error. What’s the fix?

David is at a coffee shop and notices a Wi-Fi network named “Free Wi-Fi.” He wants to connect to it. What should you advise?

David has been using his device for a while, and lately, he notices that his apps crash frequently. What’s a common cause?

While setting up a new computer, Evelyn finds a cable with a rectangular connector and 4 pins. What is it likely used for?

Harper is setting up different devices at home, including a smartphone, a tablet, and a laptop. Harper notices that each device uses different software to manage its hardware and run applications. Which of these are examples of Operating Systems?

Daniel wants to save his school project files. He is considering different options for storage. Which of these is NOT a type of storage?

Isla is organizing her vacation photos into different folders on her computer. How does the OS help her manage these files?

Maya has saved many school projects, photos, and documents on her computer. She wants to make sure she can easily find and access them later. What does the term file management mean in this context?

Benjamin is setting up a new computer and wants to understand how it stores his photos, documents, and music. He wonders: What form of data does a computer store?

After a major server outage at her company, Anika is reviewing the disaster recovery policy. What is the purpose of the disaster recovery policy?

Grace is editing a report on her computer. Before she saves her changes, where are the modifications temporarily stored?

Nora is responsible for managing sensitive customer information at her company. What is the primary function of data security in her role?

Jackson is creating a mobile app for his school project. After writing some code, he notices that the app keeps crashing when he tries to open it. He decides to 'debug' the program. What does the term 'debug' mean in this context?

 Maya is working on her laptop at home and does not connect it to any other devices, such as a printer, another computer, or the internet. Is a network created in this situation . 

1. Arjun is setting up a web server and needs to configure the correct TCP port for HTTP traffic. Which port should he use?

Ella tries to access a shared folder on her office network but receives an 'Access Denied' message. What should she check first?

Lucas is working from home and suddenly notices his computer is not connecting to the internet, even though his phone and tablet are online. What is a logical first step?

Priya has important documents and photos on her computer that she doesn't want to lose by accident. What is a recommended practice to help her keep them safe?

Jackson wants to save his school project on Google Drive so he can access it from any device. Where does his project get stored?

Michael deletes a file from his desktop. Is the file permanently deleted?

Maya is responsible for her company's IT infrastructure. She wants to ensure that the business can continue operating even if unexpected events occur. What kind of threats can disaster recovery policies help Maya's company to be protected from?

Olivia is working on her computer and wants to start a new document in her application. Which shortcut key should she use to create a new file?

James is cleaning up his computer and accidentally deletes an important document. Where is the deleted file sent to prevent him from accidentally losing it forever?  

Aria downloads a file from Google Drive on her computer. Where does the file typically go?