NEW
Font size
WorksheetsPOST-TEST OF BUSINESS LETTERS - TOPIC 1 and 2
Total questions: 15
Worksheet time: 45mins
What is a business letter?
A letter written to express personal feelings to friends or family.
A formal letter used to communicate information between individuals or organizations for business purposes.
A short note written to remind someone about daily activities.
A letter written by students to practice their writing skills.
What is the purpose of business letter?
To entertain the reader with stories and experiences.
To share personal news with friends and relatives.
To communicate formally for professional or commercial reasons, such as making requests, giving information, or offering services.
To practice writing skills in an informal way.
"All people should know about the business letters because it will be useful in our daily life."
Below are the reasons for supporting the statement above, except .......
Sharing an experience: A business letter can be used for sharing the company's experience in doing business activity.
Business and client relations:
They are used daily to maintain professional relationships through various forms such as complaint letters, inquiries, and letters to suppliers and clients.
Professionalism and credibility: A business letter is often taken more seriously than other forms of communication and can establish credibility and a professional image.
Formal record keeping: Letters create a permanent, written record of information and agreements, unlike verbal communication, which can be easily forgotten or misinterpreted.
A small furniture store called Elegant Woodworks ordered 50 office chairs from Comfort Seating Company through a written business letter. In the letter, Elegant Woodworks clearly stated the agreed price, delivery date, and product specifications.
However, when the chairs arrived, they were of lower quality than what had been promised, and the supplier denied any wrongdoing. Elegant Woodworks then showed the original business letter containing the agreement details. The letter served as authentic evidence that helped the store prove their claim and resolve the dispute fairly.
Based on the illustration above, the company can use the business letter for .......
Legal protection
Business and clients relation
Job application
Information exchange
Below are the styles of Business Letters, except .......
Formal style
Semi blocked style
Full block style
Modified style
Which of the following shows the correct detailed parts of a business letter?
Greeting, Story, Ending, Signature
Address, Picture, Summary, Reference
Title, Introduction, Main Idea, Conclusion
Heading, Date, Inside Address, Salutation, Body, Closing, Signature
What is the difference between full blocked and semi blocked style in business letters?
In the full-blocked style, the text is double-spaced, while in the semi-blocked style, it is single-spaced.
In the full-blocked style, only the closing and signature are on the right side, while in the semi-blocked style, all parts are on the right side.
In the full-blocked style, all parts of the letter begin at the left margin, while in the semi-blocked style, the beginning of each paragraph is indented.
In the full-blocked style, all parts are centered, while in the semi-blocked style, all parts are written on the left margin.
A clothing store called Trendy Outfit noticed that a recent shipment of shirts from its supplier arrived with several damaged items. The store manager wrote a complaint letter to the supplier, politely explaining the issue and requesting replacements.
A few days later, the supplier responded with an apology letter and promised to send new items. Through this exchange of business letters, both companies maintained a professional and positive relationship despite the problem.
Why did Trendy Outfit send a business letter to the supplier?
To thank the supplier for a fast delivery
To complain about damaged items and request replacements
To ask for a discount on future orders
To share their sales report
The following are characteristics of the modified block style in a business letter, except …
The date and closing are placed on the right side of the page.
The paragraphs in the body of the letter are not indented.
The entire letter is written in the center of the page.
The inside address and salutation begin at the left margin.
Which of the following is a characteristic of the American style of a business letter?
The date is written before the month (e.g., 12 March 2025).
The inside address and date are aligned to the right margin.
The salutation uses a comma after “Dear Sir.”
The closing is written on the left side of the page.
In the British style of a business letter, how is the date usually written?
March 12, 2025
2025, March 12
12 March 2025
12th of March, ’25
Which of the following statements is true about the difference between American and British styles of business letters?
The American style uses open punctuation, while the British style uses closed punctuation.
Both styles always use the same layout and punctuation.
The British style never uses titles like “Mr.” or “Ms.” in the salutation.
The British style places the date on the left, while the American style places it on the right.
Which of the following does not belong to the characteristics of the Full Blocked Style?
Date and closing written on the right side
Simple and easy to type
All text aligned to the left margin
No indentation in paragraphs
A company named BrightTech Electronics hired a technician, Mr. Rafi, to repair their office computers. After the work was completed, the company sent a business letter to Mr. Rafi confirming the total payment, the date of service, and the warranty period for the repairs.
A few months later, one of the computers broke down again. Mr. Rafi claimed that the warranty had already expired. However, BrightTech Electronics showed the business letter that clearly stated a one-year warranty from the repair date. Because the agreement was written formally, there was no confusion, and the company could prove their right to free service under the warranty.
From the illustration above, the business letter has a function as .......
Formal record keeping
Professionalism and credibility
Information exchange
Job application
A clothing store called Trendy Outfit noticed that a recent shipment of shirts from its supplier arrived with several damaged items. The store manager wrote a complaint letter to the supplier, politely explaining the issue and requesting replacements.
A few days later, the supplier responded with an apology letter and promised to send new items. Through this exchange of business letters, both companies maintained a professional and positive relationship despite the problem.
What does this situation illustrate about the role of business letters?
They are only used for formal invitations
They help maintain professional relationships between businesses
They are unnecessary when problems occur
They are only for documenting complaints
