WorksheetsGE5 Purposive Communication Midterm Exam
Total questions: 82
Worksheet time: 41mins
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Exchange of Information
Expression of Emotions
Knowledge Sharing
Factors that hinder clear and understandable communication
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Influence and Persuasion
Common Understanding
Community Building
Unity and Togetherness
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Body Language
Facial Expressions
Emails and Letters
Eye Contact
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Charts and Graphs
Face-to-Face Conversations
Diagrams and Schematics
Infographics
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Grapevine Communication
Upward Communication
Horizontal Communication
Downward Communication
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Meetings
Newsletters and Bulletins
Intranet and Internal Portals
Marketing and Advertising
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Public Relations
Customer Service
Business Correspondence
Team Briefings
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Self-Reflection
Decision-Making
Internal Dialogue
Direct Interaction
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Collaboration
Role Dynamics
Structured Interaction
Broad Reach
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Sender
Message
Receiver
Agriculture
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Channel
Feedback
Noise
Unity and Togetherness
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Physical Barriers
Perceptual Barriers
Emotional Barriers
Exchange of Information
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Cultural Barriers
Language Barriers
Gender Barriers
Improves relationships
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Ignoring
Pretend Listening
Selective Listening
Hearing
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Attentive Listening
Empathic Listening (Mirroring)
Improves our knowledge
Prevents problems escalating
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Academic Research
Professional Communication
Email Communication
Content Creation
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Privacy and Security
Be Clear and Concise
Use Appropriate Language and Tone
Respect Others
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Maintain Privacy and Confidentiality
Follow Platform-Specific Guidelines
Respond Promptly and Responsively
Social Media
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Online Safety Practices
Disrespectful Behavior
Privacy Breaches
Miscommunication
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Verbal Communication
Non-Verbal Communication
Visual Communication
Voice Calls
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Educational Settings
Marketing and Advertising
Cellular Data
Corporate Communication
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Customer Service
Text Messaging (SMS)
Video Conferencing
Online Forums and Discussion Boards
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Mobile Devices - smartphones, tablets
Communication Channels - Voice Calls, Text Messaging (SMS), MMS, Email, Messaging Apps
Data Services – Cellular Data, Wifi
Academic Research
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Mobile Applications - Social Media Apps, Productivity Apps, Navigation Apps
Privacy and Security
Overuse and Distraction
Be Clear and Concise
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Accessibility Issues
Content Creation
Online Safety Practices
Professional Communication
Initial Components in the Communication Process
Sender
Encoding
Message
Channel
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Receiver
Decoding
Feedback
Noise
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Digital Literacy
Netiquette
Multimodal Communication
Sender
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Mobile Communication
Educational Settings
Marketing and Advertising
Corporate Communication
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oral
visual
listening
audio-visual
The word "ethics" originates from the Greek word "ethos," which can mean:
A) Knowledge
B) Character
C) Justice
D) Power
Ethics is best defined as:
A) A set of rules for daily routines
B) A system of moral principles dealing with values related to human conduct
C) The study of ancient philosophies only
D) Guidelines for financial decisions
Communication ethics encompasses:
Only the technical aspects of message delivery
The right and wrong aspects and moral dimensions relevant to interpersonal communication
Rules for non-human interactions
Strategies for avoiding all conflicts
Which of the following is an example of responsible thinking in communication ethics?
Sharing unverified rumors on social media
A journalist carefully verifies their sources before publishing an article on a sensitive political issue
Ignoring feedback from colleagues
Publicly shaming an employee for mistakes
______Decision-making in ethical communication is illustrated by:
A) A manager deciding to handle an employee's poor performance review in a private meeting rather than publicly criticizing them during a team meeting
B) Spreading gossip in a workplace chat
C) Refusing to listen to community concerns
D) Copying someone else's work without credit
An example of development of relationships and communities in ethics is:
A community leader organizes regular town hall meetings to listen to residents' concerns and involve them in decision-making processes
Isolating oneself from group discussions
Promoting division through biased messaging
Avoiding all social interactions
Which is NOT listed as an importance of ethics in communication?
Trust Building
Credibility and Reputation
Financial Profit Maximization
Conflict Resolution
The importance of ethics in communication includes fostering:
Short-term gains only
Cultural Sensitivity and Long-term Relationships
Isolation from society
Competition over collaboration
Which principle of ethical communication focuses on creating climates of caring and mutual understanding that respect individual needs?
Promote access to resources for human potential
Promote communication climates of caring and mutual understanding
Advocate truthfulness and accuracy
Strive to understand others before responding
Ethical communication principles include condemning communication that involves:
Distortion, intimidation, coercion, and violence
Open sharing of all personal data
Encouraging diverse opinions without limits
Ignoring cultural differences
Which principle of ethical communication emphasizes endorsing freedom of expression, diversity of perspective, and tolerance of dissent for informed decision-making?
Respect individual needs
Truthfulness and honesty
Freedom of expression and tolerance
Courageous expression of convictions
A key ethical principle is to:
Strive to understand and respect other communicators before evaluating and responding to their messages
Always prioritize personal opinions over facts
Avoid expressing convictions for fear of conflict
Share confidential information without permission
Ethical dilemmas in communication often involve choosing between conflicting values, such as:
Speed vs. Efficiency
Honesty vs. Confidentiality
Color vs. Shape
Volume vs. Pitch
An example of the ethical dilemma "Confidentiality vs. Transparency" is:
A doctor fully disclosing a grim prognosis to a fragile patient
A manager learning about impending layoffs but instructed to keep it confidential, deciding whether to inform affected employees
An employee falsifying reports for a friend
Publishing irrelevant personal details about a celebrity
In the "Loyalty vs. Fairness" dilemma, what must an employee choose between?
Loyalty to a close friend at work who is falsifying expense reports and the fair treatment of the organization
Privacy and public entertainment
Harm reduction and financial gain
Transparency and speed
A strategy for resolving ethical dilemmas is to:
Ignore the issue entirely
Identify the Ethical Principles in conflict
Always choose the option that benefits oneself
Avoid seeking advice from others
When evaluating consequences in an ethical dilemma, a manager might consider:
The impact on employee morale if layoffs are disclosed prematurely versus harm from unprepared job loss
Only short-term financial savings
Personal convenience above all
Random guesses without analysis
Seeking multiple perspectives in resolving dilemmas involves:
Discussing with trusted colleagues, mentors, or an ethics committee
Deciding alone without input
Following trends on social media blindly
Prioritizing one viewpoint exclusively
After making a decision in an ethical dilemma, one should:
Forget about it immediately
Reflect on the Outcome, reviewing impacts and noting improvements for the future
Repeat the same action regardless of results
Blame others for any negative effects
Which of the following best summarizes the role of ethics in communication?
It is optional for professional settings
It fosters trust, understanding, and mutual respect while addressing moral dimensions of interactions
It focuses solely on avoiding legal issues
It promotes unrestricted expression without consequences
One of the most effective means of communication.
silence
shouting
ignoring
interrupting
Going beyond the words to the heart and the feelings that lie behind the words.
emphatic listening
active speaking
critical reading
passive hearing
53. Concentrate on what's being said and the way it's being said.
how to be a good listener
how to be a good speaker
how to write an essay
how to solve math problems
Different people perceive the same things differently.
perceptual barriers
emotional barriers
physical barriers
language barriers
Promote access to communication resources and opportunities as necessary to fulfill human potential and contribute to the well-being of families, communities, and society.
principle of ethical communication
principle of economic development
principle of technological advancement
principle of cultural assimilation
Refers to the surrounding or environment that helps shape the interaction between individuals.
context
content
concept
contact
The respond of the sender-receiver to each other.
feedback
channel
noise
context
The means through which we transmit the message in either vocal or non-vocal messages.
channel
feedback
context
noise
The most ordinarily employed tool of communication.
language
calculator
microscope
thermometer
Refers to the relationship the participants hold for each other.
Social context
Physical context
Linguistic context
Cultural context
Factors that may cause interferences in the communication process.
barriers/noise
feedback
clarity
active listening
The sender generates an idea in the mind.
process of communication
feedback mechanism
noise reduction
message decoding
The electronic or print transmission of messages to the general public.
mass communication
private messaging
personal conversation
internal memo
Message can be transmitted via email, letter, report, memo etc.
written communication
verbal communication
non-verbal communication
visual communication
Comes from the psychological and sociological nature of individuals when thoughts and feelings are engrossed on something other than the communication at hand. What is this called?
internal noise
external noise
semantic noise
channel noise
An impediment to clear communication is:
noise
clarity
understanding
feedback
The physical environment where the communication takes place.
Physical context
Verbal context
Emotional context
Cultural context
Refers to the relationship the participants hold for each other.
social context
physical context
linguistic context
cultural context
Refers to the sending of messages to another person utilizing methods or means other than the spoken language.
non-verbal communication
verbal communication
written communication
digital communication
The transmission of ideas, opinions, feelings, emotions or attitudes through the use of the oral language.
verbal communication
nonverbal communication
written communication
visual communication
Globalization is a brand-new idea that only emerged in the last century.
True
False
Globalization only affects the economy, with no impact on culture or politics.
True
False
In a globalized world, effective communication is an optional convenience.
True
False
Global communication examines how information is exchanged across similar social groups.
True
False
Virtual Interaction is listed as one of the impacts of globalization on communication.
True
False
One effect of globalization on global communication is the increased number of cultural barriers.
True
False
77. Satellites, fiber-optic cables, and the internet make it more difficult to share information across different time zones.
True
False
"Creation of a Global Village" is an effect of globalization on global communication.
True
False
Cultural Awareness in Speech and Body Language are listed as effects of globalization on global communication. True or False?
True
False
Globalization is defined as the process of connecting people, companies, and governments within a single country.
True
False
Effective communication is considered a "necessity" in a globalized world because globalization increases cross-cultural interactions and the need for clear understanding. Which of the following best highlights this necessity?
It helps overcome language barriers and facilitates international collaboration.
It eliminates the need for technology in communication.
It reduces the importance of cultural awareness.
It limits the spread of information across borders.
Which of the following best describes two distinct impacts of globalization on communication, such as Virtual Interaction and Cultural Awareness in Body Language, and explains their importance for individuals or organizations in a globalized context?
Virtual interaction enables real-time communication across borders, while cultural awareness in body language helps avoid misunderstandings; both are crucial for effective global collaboration.
Virtual interaction limits communication to local areas, and cultural awareness in body language is not important in global settings.
Virtual interaction only affects written communication, and cultural awareness in body language leads to more conflicts.
Virtual interaction eliminates the need for cultural awareness, and body language is the same worldwide.
