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WorksheetsIT Support Assessment: Multiple Choice Questions 1-22
Total questions: 38
Worksheet time: 44mins
Which component supplies power to all other PC parts?
Motherboard
CPU
Power Supply Unit
Hard Disk
POST stands for —
Power On Self-test
Program Output System Test
Processor Operation Start Time
Primary Output Setup Test
Thermal paste is used between —
CPU and fan
RAM and slot
HDD and cable
Monitor and GPU
Which of the following is a troubleshooting tool?
WordPad
Device Manager
Excel
Chrome
Blue screen error is also known as —
Boot error
System crash
Memory overload
Virus warning
To fix software problems, the first step is to —
Replace hardware
Check for updates
Remove CPU
Disable firewall
Which port is commonly used for display connection?
RJ45
HDMI
PS/2
SATA
Disk Cleanup utility is used to —
Format the hard disk
Remove temporary files
Install OS
Delete user accounts
System optimization includes —
Adding RAM
Updating drivers
Deleting system files
Removing BIOS
Which one of the following stores startup settings?
CMOS
RAM
SSD
GPU
Troubleshooting process starts with —
Testing solution
Identifying problem
Reporting
Formatting
Task Manager shortcut key —
Ctrl + Alt + Del
Ctrl + Shift + P
Alt + Tab
Ctrl + N
Device drivers are necessary to —
Communicate between hardware and OS
Store user files
Display icons
Secure data
Safe Mode loads —
All drivers
Minimum required drivers
No drivers
BIOS setup only
Backup testing ensures —
Backup files open correctly
Data is compressed
Network is stable
Hard disk is formatted
Which of the following can cause a no display problem?
Loose VGA cable
Faulty mouse
Damaged USB
Wrong font
Customer satisfaction depends on —
Fast and polite service
Ignoring feedback
Avoiding documentation
Delaying work
ESD stands for —
Electronic Service Data
Electro-Static Discharge
External Software Driver
Ethernet Source Device
Which of these ensures data security?
Open sharing
Firewall & antivirus
Disabling passwords
Unplugging power
Documentation after maintenance helps to —
Track faults and repairs
Increase system speed
Delete reports
Install BIOS
Which shortcut is used to save a document?
Ctrl + P
Ctrl + C
Ctrl + S
Ctrl + F
Google Drive is a type of —
Local storage
Cloud storage
External hard drive
BIOS tool
Workplace communication should be —
Informal and unclear
Clear, polite, and professional
Loud and casual
Avoided
Professional ethics include —
Honesty and confidentiality
Gossip and favoritism
Ignoring others
Taking shortcuts
A virus is —
Hardware device
Malicious software
Input device
System file
System Restore Point helps to —
Revert system settings
Delete backups
Install antivirus
Format drives
To check disk health in Windows, you use —
chkdsk
ping
netstat
msconfig
The main objective of an IT Support Technician is to —
Sell hardware
Maintain, install, and troubleshoot systems
Develop applications
Write manuals only
What is the purpose of CMOS battery?
Define ESD and explain how to prevent it.
Mention two common software issues and their fixes.
What are two key steps in system optimization?
Explain the importance of documentation in maintenance.
Define professional ethics in IT support.
Write two examples of PPE used during PC assembling.
What should you do if the computer does not boot?
Define backup verification and why it’s essential.
How does effective workplace communication improve IT support quality?
