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WorksheetsDell Tech Direct: Study Guide Part 2
Total questions: 25
Worksheet time: 13mins
In the QR APP validation tool used to run pre-boot diagnostics, you scan the QR code to access the link and enter the error codes. Which two pieces of information are available using the validation tool? Select two.
Status of the CPU test
Warranty status of the system
Recommended action for the error codes provided
Status of power supply test
Which two options represent the Pre-boot system diagnostics? Select two.
ePSA
SupportAssist On-board Diagnostics
Individual Diagnostics
PAID Diagnostics
Does the L-BIST or LCD Power Rail Test initiate automatically during the POST process?
True
False
To initiate M-BIST on a system, must the system be in a power-off state, either connected to AC power or operating solely on battery?
True
False
Which two BIOS settings can be used to prepare a device for encryption? Select two.
Core isolation enabled
TPM disabled
Secure boot disabled
BIOS in UEFI mode
BIOS recovery using a USB key should be performed if recovery through the hard drive is not an option.
True
False
Upon arriving at the customer site to replace the SSD, what initial step would you logically take to begin addressing this service call?
Replace SSD
Inspect adapter
Run ePSA or SupportAssist diagnostics
During a service call, if a customer's OptiPlex 5490 AIO displays a 3,3 LED error code, which section of the service manual provides details on Diagnostic LED behavior?
Troubleshooting
Field service information
System information
BIOS update
What are three internal components that could lead to a No-Power issue on a laptop?
Memory, power cord, PCI cards
Memory, PCI cards, HDD
Power cord, LCD, PSU
HDD, peripherals, BIOS
What measures can be taken to protect the internal components from potential damage?
Use tissue paper
Use ESD band
Use edges or sides while lifting the system board
Use gloves
Which of the following could be potential causes of a No Power issue in desktops? Choose two.
Power outlet
LCD
PSU
Peripherals
What tool is required to replace the field-replaceable Type C connector?
A Dell specialized tool
A Phillips #0 screwdriver
Pliers
A flathead screwdriver
Which RAID type allows data to be written across multiple hard drives while dividing each drive's storage space into 64 KB stripes?
RAID 1
RAID 10
RAID 0
RAID 5 & 6
The RTC reset function enables a technician to recover the system from which of the following scenarios? Choose three.
No POST
No power
No boot
No video
Which setting in the Service Menu is used to permanently configure the TPM?
Manageability engine disabled
AMT_DASH_VPRO_or_SBA
Enable firmware/integrated TPM – For regional restrictions
Enabled Discrete TPM – most common
Which of the following best practices should be followed when attending service calls? Select two.
Replacing the system board can be performed without requiring additional verification of the service tag
Perform the part replacement without any troubleshooting at customer site
Hard drive/ SSD failures can be confirmed by running ePSA or SupportAssist Onboard Diagnostics Quick Test
Whenever possible, swap with a well-known part to test functionality
What is the correct procedure to initiate an RTC reset?
Connect system to an AC Power > Keep the system in a power off state > Press and hold the power button for 30-35 seconds > release the power button to initiate RTC reset
Connect to an AC power > Keep the system in a power off state > Press and hold the Windows key for 25 seconds > Press the power button to initiate RTC reset
Unplug AC power > Keep the system in a power off state > Disconnect system battery > Press power button for 25 seconds to initiate RTC reset
Connect system to an AC power > Power on system > Press F12 for boot menu > select diagnostics > Select RTC Reset
Sam and his family use devices like tablets, PCs, and smartphones at home, connecting to the internet through WLAN technology. Which three components does this technology use to enable internet connectivity?
Routers
Access points
Network extenders
Storage devices
As part of the Brand Unification, into which category is the OptiPlex desktop classified?
Premium Exclusive
Mainstream
Dell
Dell Pro
As a field technician, which two key steps are correct for unpacking and inspecting components before assembly?
Carefully break the tamper-proof seal on the ESD bag and set it aside for future use
Place the box on a secure surface and break the tamper-proof seal with a safe tool; carefully open the package top or lid
Handle parts by touching the surface or bottom of the parts
If the part has visible damage, use the part to check if it might work
After replacing the back cover, which three actions belong on the Post Service Call Checklist?
Transfer stickers or labels; enable BIOS settings per stickers on the back cover; check and report missing screws
Transfer stickers or labels; re-enter the Windows DPK key; check and report missing screws
Enable BIOS settings per stickers; re-enter the Windows DPK key; transfer stickers or labels
Re-enter the Windows DPK key; check and report missing screws; update the OS
When should you utilize the RMA Shim tool on a Chromebook?
In the event of hard drive replacement
In the event of system board replacement
Every time a part is replaced
You never need the RMA Shim tool
For a Latitude 5450 with no power to the LCD and a battery status LED error code, what specific LCD blinking pattern is observed?
2, 7
2, 8
3, 4
3, 2
When replacing the system board of a Latitude 7650 at a customer’s location, which BIOS access method can be used to input the laptop’s service tag?
F1 and F12 methods
F3 and F12 methods
F2 and F11 methods
F2 and F12 methods
Identify two common reasons that could affect memory performance.
Defective memory socket
Defective Hard Disk/SSD
Improper seating of memory module
Improper cable route
