WorksheetsBasic Troubleshooting
Total questions: 15
Worksheet time: 8mins
The most common cause for a device to not work as a lack of... what?
internet
money
power
apps
How do you "hard reset" a device?
Select "Hard Reset" from the menu
Press down on the Power button for 10 seconds
Press the key called "Reset" on the keyboard
Tap the Power button quickly and let go
What is ISP short for, in terms of our lesson today?
Internal Shutdown Protocol
I See Pokemon!
Identity Service Plan
Internet Service Provider
If your internet connection is not working, which of these is NOT a troubleshooting question you would ask?
Did I try to get online with a different device?
When was the last time I restarted my device?
Do you see any red lights on your modem or router?
Why won't my internet work?
If you have tried turning your device's Wi-Fi on and off and still can't get connected, which of these steps is next?
Restart your computer
Call your ISP
Unplug your power cable
Type I WANT INTERNET in the Chrome address bar
There are typically three common reasons why an internet connection may fail. Select the three correct answers.
The device's Wi-Fi antenna may have a problem
The modem or router may have a problem
The Internet Service Provider may have an outage
The device is too close to the router
If a laptop, tablet, or smartphone are in "sleep" mode, does the device still use power and drain the battery?
Yes
No
When you shut down and restart your device, which of these things happen? (Select all of the right answers.)
It deletes all of the saved files on the device
It clears the RAM on the device
It resets the device's Wi-Fi antenna
It instantly recharges the battery to 100%
Animals, equipment failures, and bad weather can all cause which of these things to happen?
ISP outages
Chrome crashes
Battery drain
Hunger
If you notice that a router or modem has red lights, what does that usually mean?
Power isn't working
There isn't an internet connection currently
Nothing. It's normal.
True or false? If your internet isn't working, the first thing you should do is to call the internet service provider.
True
False
Which of these web browser actions clears all saved data in the browser, which can help if saved passwords don't work?
Hard reset
Shutdown and restart
Clear the cache
Install Chrome
Which of these is a "case-sensitive" password?
gokurulz21
iL2EcbE$!
candycorn
123456
By the end of May, how many words per minute should 5th graders be able to type?
15
20
25
50
Choose each answer that is an example of proper posture when typing.
Two feet on the floor
Sitting up straight
Chair up on two legs
Chromebook on your lap
