WorksheetsOrganizational Development - Pre-Final Exam
Total questions: 78
Worksheet time: 39mins
Name
Class
Date
1.
Which of the following best defines organizational culture?
a)
The rules and regulations of an organization
b)
The shared values, beliefs, and norms that shape behavior
c)
The company’s marketing strategy
d)
The salary system of employees
2.
Why is organizational culture important?
a)
It determines the company’s budget.
b)
It influences employee behavior and decision-making.
c)
It increases competition between teams.
d)
It reduces leadership accountability.
3.
A company that encourages risk-taking and innovation most likely has what type of culture?
a)
Clan
b)
Adhocracy
c)
Hierarchy
d)
Market
4.
Which of the following organizations likely has a market culture?
a)
A family-run restaurant valuing teamwork
b)
A firm focused on achieving performance targets
c)
A start-up that promotes experimentation
d)
A school that values traditions and rituals
5.
Which culture is most effective for a company that values creativity and flexibility?
a)
Clan
b)
Adhocracy
c)
Market
d)
Hierarchy
6.
What is the main purpose of organizational diagnosis?
a)
To punish underperforming employees
b)
To evaluate and improve organizational effectiveness
c)
To determine market value of the company
d)
To assign job roles
7.
Which level of diagnosis focuses on team design and functioning?
a)
Individual level
b)
Group level
c)
Organizational level
d)
Structural level
8.
If a company suffers from unclear roles, which diagnostic tool can best identify the issue?
a)
SWOT Analysis
b)
Diagnostic Cube
c)
Force Field Analysis
d)
Process Mapping
9.
Which is a symptom of poor communication in organizations?
a)
Improved teamwork
b)
Misaligned goals and duplication of tasks
c)
High innovation rate
d)
Increased collaboration
10.
Why is feedback essential during diagnosis?
a)
It confuses employees
b)
It clarifies the problem and ensures alignment
c)
It delays interventions
d)
It reduces transparency
11.
Propose one method to diagnose low employee morale.
a)
Hold a company celebration
b)
Conduct surveys and interviews
c)
Reduce working hours
d)
Increase sales targets
12.
Who is considered the “founding father” of Organizational Development?
a)
John Kotter
b)
Kurt Lewin
c)
Frederick Taylor
d)
Peter Drucker
13.
According to Tuckman, which stage involves building trust and relationships?
a)
Storming
b)
Forming
c)
Performing
d)
Adjourning
14.
A manager helps a stressed employee through open dialogue and support. Which concept applies?
a)
Leadership development
b)
Stress management
c)
Motivation theory
d)
Group formation
15.
How does poor group cohesion affect performance?
a)
Encourages teamwork
b)
Reduces communication and productivity
c)
Increases motivation
d)
Creates innovation
16.
Which factor is most critical in ensuring team effectiveness?
a)
Group size
b)
Shared goals and communication
c)
Personality differences
d)
Organizational hierarchy
17.
Which of the following is not a change management model?
a)
ADKAR Model
b)
Maslow’s Model
c)
Lewin’s Model
d)
Kotter’s 8-Step Model
18.
In Lewin’s model, what does “Unfreeze” mean?
a)
Implementing the change
b)
Preparing people for change
c)
Reinforcing new behaviors
d)
Evaluating performance
19.
If a company uses Kotter’s model, what should management do first?
a)
Communicate the vision
b)
Build urgency
c)
Anchor new approaches
d)
Empower broad action
20.
Which model focuses on individual experience of change?
a)
McKinsey 7-S
b)
ADKAR
c)
Lewin
d)
Kotter
21.
Why might the McKinsey 7-S model be more effective for large organizations?
a)
It ignores structure
b)
It evaluates multiple organizational elements
c)
It focuses only on people
d)
It is quick and informal
22.
What is resistance to change?
a)
Accepting new methods immediately
b)
Opposing modifications to the status quo
c)
Supporting all new processes
d)
Ignoring old habits
23.
Which of the following is an individual source of resistance?
a)
Group inertia
b)
Fear of job loss
c)
Organizational structure
d)
Resource constraints
24.
If employees show absenteeism after a change, what should management do first?
a)
Ignore them
b)
Identify causes and provide counseling
c)
Punish employees
d)
Reduce salaries
25.
Why do conservative organizations resist change?
a)
They have no clear structure
b)
They are risk-averse and value traditional systems
c)
They lack management
d)
They welcome innovation
26.
Which strategy is most effective in overcoming resistance?
a)
Avoiding communication
b)
Education and participation
c)
Using manipulation
d)
Ignoring feedback
27.
Which of the following is an individual-level OD intervention?
a)
Team building
b)
Coaching
c)
Conflict resolution
d)
Process consultation
28.
What is the goal of counseling in OD?
a)
To evaluate employee skills
b)
To address emotional or work-related issues
c)
To conduct team training
d)
To hire new employees
29.
A manager pairs employees with mentors to improve skills. What intervention is used?
a)
Counseling
b)
Coaching
c)
Training
d)
Role analysis
30.
Which combination enhances team productivity?
a)
Counseling and marketing
b)
Role analysis and team building
c)
Recruitment and selection
d)
Performance appraisal
31.
Why is training & development important in OD?
a)
It reduces employee benefits
b)
It improves job performance and skills
c)
It limits career opportunities
d)
It increases absenteeism
32.
Organizational-level OD interventions focus on:
a)
Individual job performance
b)
Whole-organization changes
c)
Departmental scheduling
d)
Employee grievances
33.
Why are these interventions important?
a)
They focus on minor personal issues
b)
They ensure alignment of strategy, structure, and culture
c)
They only involve training
d)
They delay change
34.
Which example represents an organizational intervention?
a)
Leadership coaching
b)
Company restructuring
c)
Conflict mediation
d)
Career counseling
35.
What issue does a company face when communication systems are weak?
a)
Enhanced teamwork
b)
Miscommunication and low productivity
c)
Higher morale
d)
Efficient processes
36.
Which factor best predicts the success of an OD intervention?
a)
Employee resistance
b)
Careful planning and management support
c)
Random implementation
d)
Sudden policy changes
37.
Which of the following describes a clan culture?
a)
Competitive and goal-oriented
b)
Family-like and collaborative
c)
Formal and rule-based
d)
Risk-taking and innovative
38.
A company that values order, structure, and consistency represents which type of culture?
a)
Adhocracy
b)
Hierarchy
c)
Market
d)
Clan
39.
Which company best represents an adhocracy culture?
a)
Starbucks
b)
Google
c)
Walmart
d)
Toyota
40.
Which of the following is NOT an importance of organizational culture?
a)
Guides employee behavior
b)
Determines salary structure
c)
Shapes company identity
d)
Influences decision-making
41.
Which culture type is most results-driven?
a)
Clan
b)
Market
c)
Adhocracy
d)
Hierarchy
42.
What happens when organizational culture is weak?
a)
Strong employee loyalty
b)
Increased confusion and turnover
c)
Clear behavioral standards
d)
Enhanced teamwork
43.
Organizational diagnosis primarily aims to:
a)
Evaluate leadership only
b)
Analyze and improve organizational health
c)
Punish underperforming staff
d)
Increase competition
44.
Which level focuses on job design and employee growth?
a)
Group
b)
Individual
c)
Organizational
d)
Structural
45.
The diagnostic process begins with:
a)
Gathering data
b)
Identifying the problem
c)
Implementing solutions
d)
Redefining goals
46.
Poor communication and limited innovation are examples of:
a)
External issues
b)
Organizational issues
c)
Environmental issues
d)
Financial issues
47.
Which tool identifies areas such as structure, process, and environment?
a)
Force Field Analysis
b)
Diagnostic Cube
c)
SWOT
d)
ADKAR
48.
Feedback in the diagnosis process is used to:
a)
Delay implementation
b)
Confirm and refine the problem
c)
Evaluate salaries
d)
Finalize reports
49.
Which of the following is NOT a goal of OD?
a)
Enhancing effectiveness
b)
Increasing turnover
c)
Fostering adaptability
d)
Improving communication
50.
Kurt Lewin introduced the idea of:
a)
Transformational leadership
b)
Unfreezing, Changing, Refreezing
c)
Team development stages
d)
Hierarchy of needs
51.
Which Tuckman stage is marked by disagreement and tension?
a)
Forming
b)
Storming
c)
Norming
d)
Performing
52.
The success of OD depends on understanding:
a)
Budgets and finances
b)
Individual and group behavior
c)
Customer satisfaction
d)
Marketing strategy
53.
A group’s shared beliefs and behaviors are known as:
a)
Group cohesion
b)
Group norms
c)
Group tasks
d)
Group roles
54.
Which factor helps reduce group conflict?
a)
Poor leadership
b)
Clear communication
c)
Undefined roles
d)
Competition
55.
Which stage of Lewin’s model involves maintaining new behaviors?
a)
Change
b)
Refreeze
c)
Freeze
d)
Modify
56.
The first step in Kotter’s model is:
a)
Communicate vision
b)
Create urgency
c)
Empower others
d)
Anchor change
57.
ADKAR’s “R” stands for:
a)
Readiness
b)
Reinforcement
c)
Reassessment
d)
Resistance
58.
Which model emphasizes alignment of seven organizational elements?
a)
ADKAR
b)
McKinsey 7-S
c)
Kotter
d)
Lewin
59.
The main goal of change management is to:
a)
Increase profit
b)
Reduce resistance and ensure success
c)
Replace employees
d)
Focus only on structure
60.
What is a benefit of using structured change models?
a)
Random outcomes
b)
Confusion reduction and guided implementation
c)
Less communication
d)
Employee isolation
61.
Which is NOT a cause of resistance?
a)
Fear of job loss
b)
Better communication
c)
Status quo preference
d)
Peer pressure
62.
Which is an organizational source of resistance?
a)
Fear of failure
b)
Group inertia
c)
Security needs
d)
Peer pressure
63.
Which behavior reflects resistance to change?
a)
Increased motivation
b)
Shoddy work
c)
Higher productivity
d)
Voluntary overtime
64.
Kotter & Schlesinger suggest overcoming resistance through:
a)
Ignoring employees
b)
Education and communication
c)
Threats
d)
Manipulation only
65.
When employees understand the purpose of change, resistance:
a)
Increases
b)
Decreases
c)
Stays the same
d)
Doubles
66.
Which type of change is unexpected and not planned?
a)
Strategic
b)
Unplanned
c)
Gradual
d)
Continuous
67.
Which is NOT an individual-level intervention?
a)
Coaching
b)
Team building
c)
Counseling
d)
Training
68.
Which focuses on emotional well-being and productivity?
a)
Coaching
b)
Counseling
c)
Mentoring
d)
Training
69.
Team building aims to:
a)
Improve job design
b)
Strengthen collaboration and trust
c)
Increase competition
d)
Replace employees
70.
Process consultation focuses on:
a)
Resolving organizational resistance
b)
Improving team interactions and decision-making
c)
Analyzing company finances
d)
Employee evaluation
71.
Conflict resolution helps in:
a)
Encouraging disputes
b)
Restoring relationships
c)
Avoiding communication
d)
Reducing teamwork
72.
Role analysis clarifies:
a)
Salaries
b)
Employee expectations and boundaries
c)
Market share
d)
Budgeting
73.
Organizational-level interventions deal with:
a)
One employee
b)
Entire organization
c)
Teams
d)
Managers only
74.
Which of the following is an example of an OD intervention?
a)
Individual mentoring
b)
Corporate restructuring
c)
Conflict mediation
d)
Peer coaching
75.
OD interventions aim to improve:
a)
Salary and promotion
b)
Strategy, structure, and culture
c)
Budget allocation
d)
Advertising
76.
What is a key factor in successful OD implementation?
a)
Employee isolation
b)
Managerial support and employee buy-in
c)
Sudden change
d)
Limited planning
77.
Poor communication within an organization leads to:
a)
Efficiency
b)
Misunderstandings and low morale
c)
Improved teamwork
d)
High motivation
78.
Organizational-level OD interventions are best used when:
a)
An employee is underperforming
b)
The company seeks system-wide change
c)
A small team needs coaching
d)
A department wants a bonus
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