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WorksheetsCHW Communication Skills Review Questions
Total questions: 24
Worksheet time: 12mins
Which of the following best describes active listening?
Waiting for your turn to talk
Paying attention, understanding, and responding thoughtfully
Nodding without listening
Interrupting to give advice
Which skill is most important when trying to understand a client’s feelings?
Sympathy
Empathy
Persuasion
Assertiveness
Which of the following is an example of nonverbal communication?
Speaking on the phone
Writing an email
Maintaining eye contact
Sending a text message
When using an “I” statement, which of the following is the correct structure?
“You always make me frustrated.”
“I feel frustrated when meetings start late because I value our time.”
“We need to fix this right now.”
“You never listen to me.”
Which of the following is a barrier to effective communication?
Open body language
Using technical jargon the client doesn’t understand
Paraphrasing the client’s statements
Asking clarifying questions
A CHW working with a non-English-speaking client uses simple visuals and gestures to explain a concept. This demonstrates:
Cultural insensitivity
Active listening
Health literacy support
Nonverbal confusion
Which communication technique ensures that a CHW understood the client correctly?
Changing the subject
Giving personal opinions
Arguing
Paraphrasing
What is the purpose of open-ended questions?
To get “yes” or “no” answers
To end the conversation quickly
To encourage detailed responses and discussion
To test a client’s memory
Which of the following statements shows professional empathy?
“That’s not a big deal; it’ll pass.”
“I can see that situation was really stressful for you.”
“You should just try harder next time.”
“That’s not my problem.”
If a CHW is unsure about what a client means, the best response is to:
Ask Clarifying Questions
Assume you understand and move on
Correct the client
Avoid eye contact
Which of these demonstrates cultural humility in communication?
Assuming you already know a client’s culture
Asking respectful questions about a client’s preferences
Ignoring cultural differences
Giving advice based on stereotypes
Which of the following is an example of confidential communication?
Discussing client information with a coworker in the hallway
Sharing health updates on social media
Talking about a client only with authorized staff
Leaving client forms in public view
When giving health information, CHWs should use:
Complex medical terminology
Acronyms and technical words
Plain language and examples the client understands
Quick explanations without feedback
When a client becomes upset or defensive, the CHW should:
Speak louder to be heard
Argue to prove their point
End the conversation immediately
Stay calm, listen, and acknowledge their feelings
Active listening is defined as fully concentrating, understanding, responding, and remembering what is being said. Which of the following are two techniques CHWs can use to show they are listening?
Maintaining eye contact and nodding
Interrupting frequently and looking away
Talking over the speaker and checking their phone
Ignoring the speaker and taking notes on unrelated topics
Nonverbal communication is just as important as verbal communication because:
It conveys emotions and intentions that words alone may not express.
It is less important than verbal communication in most situations.
It only involves gestures and has no real impact on understanding.
It is rarely noticed by others during interactions.
18. Which of the following is an example of an “I” statement that could be used during a disagreement?
I feel upset when my ideas are not considered.
You never listen to me during arguments.
Why do you always ignore my suggestions?
You are always wrong in these discussions.
Cultural humility affects how CHWs communicate with clients by:
Assuming all clients have the same beliefs and values.
Promoting the use of only one communication style for all clients.
Discouraging CHWs from learning about clients' cultures.
Encouraging respect and openness to clients' cultural backgrounds.
Confidentiality is important in communication with clients because:
it protects the client's privacy and builds trust.
it allows information to be shared with anyone.
it makes communication more difficult.
it is required only in some professions.
Strategies that CHWs can use to improve health literacy when explaining health information include:
Speaking quickly without checking understanding
Using only medical jargon
Using simple language and visual aids
Providing information only in written form
Select the example that best demonstrates effective conflict resolution between a CHW and a client.
A CHW listens to the client's concerns, acknowledges their feelings, and works with them to find a solution.
A CHW ignores the client's complaints and continues with their own plan.
A CHW argues with the client and insists they are always right.
A CHW avoids the client after a disagreement.
The difference between open-ended and closed-ended questions is that open-ended questions allow for detailed responses, while closed-ended questions have specific answer choices. Which of the following best illustrates this difference?
Open-ended questions are always multiple choice; closed-ended questions are always essays
Open-ended questions have only yes or no answers; closed-ended questions require explanations.
Open-ended questions allow for detailed responses; closed-ended questions have specific answer choices.
Open-ended questions are used only in surveys; closed-ended questions are used only in interviews.
Being aware of your tone and body language when communicating is important because:
It makes your voice louder.
It helps ensure your message is understood as intended.
It allows you to speak faster.
It guarantees agreement from others.
A CHW can build trust and rapport with clients through communication by:
Listening actively and showing empathy
Ignoring clients' concerns
Speaking in a rushed and dismissive manner
Avoiding eye contact and personal interaction
