When reviewing incoming mail, the practice of underlining significant words and phrases during sorting is called

When documenting patient’s data and preparing and reviewing written communication, a medical administrative assistant should identify which of the following as a misspelled term?

When releasing confidential information, which of the following people has the right to decide how and to whom the information is communicated?

A medical administrative assistant is making a copy of all the medications a patient’s providers have prescribed to identify polypharmacy concerns. Which of the following describes polypharmacy?

A medical administrative assistant receives a call from a patient who is angry about a past due bill that should have been covered by the insurance carrier. Which of the following responses by the assistant is appropriate?

Which of the following is the owner of a patient’s medical record?

It is 1:00 p.m. and a provider is unexpectedly called away for a family emergency. How should the medical administrative assistant address the scheduled appointments for that day?

In which of the following circumstances is a patient’s original medical record removed from a provider’s office?

A medical administrative assistant should ensure that a signed and dated copy of which of the following documents is on file for every patient?

A medical administrative assistant is scheduling a PET scan for a patient who belongs to an HMO. The assistant documents the required information on a precertification form and faxes it to the HMO. Which of the following information is essential for the assistant to receive from the HMO before the patient’s appointment with the nuclear medicine department?

A medical administrative assistant is scheduling a patient who is gravida 3 for a biopsy. Which of the following is a characteristic of this patient?

A patient tells a medical administrative assistant that she is concerned about how much she will have to pay out of pocket for the office visit’s charges after her health insurance plan processes the claim. The assistant should explain to the patient that she will receive which of the following documents to address her concerns?

A provider charges more for a covered service than an insurance carrier allows. Which of the following outcomes should the medical administrative assistant expect?

Which of the following file formats should the medical administrative assistant use to create a letter to a referring provider?

A patient is being transferred from an acute care hospital to a skilled nursing facility. Which of the following allows the medical administrative assistant to transfer the medical records with the patient?

Which of the following must be done to ensure appropriate transmission of PHI to another provider?

Which of the following office procedures is outside the scope of practice of a medical administrative assistant?

At the conclusion of an appointment, a patient requests to schedule a follow-up visit with the provider. Which of the following responses by the medical administrative assistant is appropriate?

Which of the following determines the fee schedule?

A medical administrative assistant retrieves a patient’s CBC results from the fax machine. Which of the following actions should the assistant take next?

A medical administrative assistant is preparing a patient’s medical record and realizes that another patient has the same name. Which of the following information should the assistant confirm to select the correct record?

A medical administrative assistant is composing a patient’s collection letter. Which of the following actions should the assistant take?

Which of the following requires an MSDS?

A medical administrative assistant should schedule a patient who has type 1 diabetes mellitus to see which of the following specialists?

The Bloodborne Pathogens Standard falls under which of the following regulatory agencies?

When making travel plans for a group of providers, a medical administrative assistant should make which of the following arrangements?

A medical administrative assistant should do which of the following when greeting a patient?

Which of the following is the predetermined amount a patient must pay out of pocket each year before the insurance carrier will cover any services

A medical administrative assistant is scheduling an outpatient diagnostic procedure for a patient. Which of the following instructions is appropriate for the assistant to relay to the patient?

When mailing a reminder letter to a patient, a medical administrative assistant should classify the mail as which of the following?

According to OSHA, a facility must have a written emergency action plan in place if it has more than how many employees?

A patient calls the office to request a refill of her oral contraceptive tablets. Which of the following abbreviations should the medical administrative assistant use to refer to the prescription?

A provider in an ophthalmology practice tells a medical administrative assistant that he is giving his 9:00 a.m. appointment “professional courtesy.” How should the assistant interpret the provider’s directive?

An attorney who has a power of attorney document for a patient requests to see the patient’s medical record. Which of the following actions should the medical assistant take?

A medical administrative assistant schedules two patients at the beginning of each hour, one patient 20 min after the beginning of each hour, and no patients in the second half of each hour. Which of the following types of scheduling is the assistant using?

Which of the following tasks should a medical administrative assistant complete when closing the office?

Which of the following can be accessed by multiple authorized providers from more than one health care organization?

A medical administrative assistant should pay for which of the following using petty cash?

When reviewing a patient’s history and records, a medical administrative assistant should identify which of the following acronyms as a setting for medical and nursing care?

When payments are due to a practice from a minor, the medical administrative assistant should collect the amount due from which of the following?

Which of the following should be considered when updating a provider’s Medicare fee schedule?

OSHA requires providers to train employees on updated policies how often?

A medical administrative assistant should understand that urgent care centers typically use which of the following types of scheduling?

Which of the following stipulates that a patient may be charged for copies of her medical record?

By examining the prefix and the suffix, a medical administrative assistant should understand that ileostomy means which of the following?

A medical assistant in a family practice office routinely makes calendar notations to follow up on data, such as laboratory reports, that are essential before a patient’s next visit. Which of the following file organization methods is the assistant using?

A medical administrative assistant is informed that two providers will be out of the office for 3 days at a conference. Which of the following actions should the assistant take to ensure that no appointments are scheduled for that period?

A new patient turns in his initial paperwork. Which of the following actions should the medical administrative assistant take first?

After opening the office, the medical administrative assistant makes two copies of the day’s appointment schedule and places one on the provider’s desk. What should the assistant do with the second copy?

A medical administrative assistant is preparing to make a correction to a notation he made on a patient’s paper medical record. Which of the following actions should the assistant take?

It is 1:00 pm and a provider is unexpectedly called away for a family emergency. How should the medical administrative assistant address the scheduled appointments for that day?

A medical administrative assistant receives a telephone call from an established patient who has chronic pain syndrome and asks to see the provider because he has “no one else to talk to.” Which of the following actions should the assistant take?

A medical administrative assistant receives correspondence from a third-party payer stating that a claim has been denied due to an incorrect subscriber number. Which of the following actions should the assistant take?

Which of the following must a medical administrative assistant observe before filing laboratory results?

A provider did not obtain informed consent from a patient who was coherent before surgery. The provider can be charged with which of the following torts?

Which of the following information is provided on an MSDS?

When reviewing patients’ medical records, a medical administrative assistant should recall that which of the following prefixes indicates excessive or above the expected range?

Which of the following government-sponsored health programs has eligibility requirements and benefits that vary widely from state to state?

A patient calls a provider’s office to request a copy of his medical record. Which of the following actions should the medical administrative assistant take?

A medical administrative assistant is filing laboratory results for several patients who have appointments later that day. Which of the following describes how the assistant should place the reports in the patients’ files?

When reviewing incoming mail, the practice of underlining significant words and phrases during sorting is called

In which of the following situations should a medical administrative assistant use an encounter form?

A medical administrative assistant is transferring paper medical records to storage. In adhering to the HIPAA privacy rules, the assistant should take which of the following actions?

A patient who has just had a diagnostic procedure is leaving the provider’s office and tells the medical administrative assistant that he is very anxious about the results. Which of the following actions should the assistant take?

A medical administrative assistant is scheduling an appointment for a patient who reports having blue and gray fingers and toes. Which of the following medical terms describes the patient’s condition?

Which of the following devices screens incoming electronic data and prohibits information that does not meet specified security criteria?

A medical administrative assistant can find which of the following information on a medical history form?

Which of the following patient’s files should the medical administrative assistant file last?

A provider advises an emancipated minor to have a procedure. According to the Patients’ Bill of Rights, the minor has the right to choose which of the following options?

A medical administrative assistant is reviewing a patient’s record of operative procedures for a recent surgery. The assistant should understand that the term “dilate” means which of the following?

A patient has inflammation of the knee from overuse. Which of the following terms describes this patient’s condition?

OSHA training requirements include instructing employees about the availability of the hepatitis B vaccine series for those at risk for occupational exposure. Which of the following information should be included in the training?

A medical administrative assistant takes a phone message regarding a patient who is ill. Which of the following information should the assistant include in the message?

A medical administrative assistant should identify which of the following diagnoses as fulfilling Medicare eligibility requirements?

A medical administrative assistant should identify which of the following acronyms as a health insurance plan?

A medical administrative assistant is providing instructions for a patient who is scheduled for a colon resection. Which of the following strategies should the assistant use to make sure the patient understands what to expect?

A patient is scheduled to have a pericardiocentesis. Which of the following systems will be assessed during this procedure?

The Medicare and Medicaid programs are overseen by which of the following agencies?

After a medical administrative assistant composes a business letter, under which of the following circumstances must the physician sign the letter?

In which of the following circumstances is a patient’s original medical record removed from a provider’s office?

An adult patient returns to an office after not being seen by the provider for 2 years. Which of the following is the status of the patient’s file?

A medical administrative assistant schedules a patient for magnetic resonance imaging (MRI) and gives the following instructions: “For your MRI, be at 5218 Oak Street at 2 pm and ask for your technician, Shelley.” Which of the following information is essential for the assistant to add to those instructions?

Which of the following is the proper procedure for a medical administrative assistant when updating a patient’s address in her medical record?

Which of the following actions is an example of a medical administrative assistant exhibiting professionalism at the reception desk?

Which of the following methods describes the best practice for informing waiting patients about delays?

After reviewing diagnostic test instructions with a patient, the medical administrative assistant should do which of the following to confirm that the patient understands?

A medical administrative assistant in a provider’s office receives a telephone call from an established patient who reports that she has a new onset of palpitations. The assistant should expect to schedule which of the following services for the patient?

A patient has both Medicare and Medicaid insurance. Which of the following statements by the medical administrative assistant is an appropriate explanation of the patient’s insurance benefits?

Which of the following agencies creates immunization schedules?

A medical administrative assistant plans to develop a document for tracking and tallying supplies, including product names, product codes, last order date, and pricing. Which of the following types of files should the assistant plan to use?

A patient who is scheduled for an outpatient procedure has questions about the potential complications of the surgery. To which of the following staff members should the medical administrative assistant refer the patient?

A medical administrative assistant is ensuring that a patient’s medical record includes the necessary demographic information. Which of the following data should the assistant verify as part of the patient’s demographics?

Which of the following requires a provider to disclose finance charges when extending credit to applicants?

A patient habitually arrives at the provider’s office 15 to 20 min late for scheduled appointments. Which of the following strategies should the medical administrative assistant use to minimize the effect of the patient’s lateness on the practice?

A medical administrative assistant should inform a patient to expect to receive authorization for an urgent referral to a specialist within which of the following time frames?

A medical administrative assistant is confirming information the office has on file for a patient who is making an appointment. Which of the following comments by the assistant is appropriate to make after realizing the file does not include the patient’s advance directives?

A provider prescribes surgically puncturing a patient’s lung to remove fluid. Which of the following suffixes applies to this procedure?

A medical administrative assistant is closing the office for the day. Which of the following tasks should the assistant perform at this time?

A medical administrative assistant should understand that rhinoplasty is the surgical repair of which of the following?

A patient would like to pay her balance using a flexible spending account. The medical administrative assistant should post the transaction on the ledger as which of the following?

A medical administrative assistant is rescheduling an appointment for a patient who has a history of canceling appointments. She notices that none of the cancellations are listed in the patient’s chart. Which of the following actions should the assistant take?

A patient who recently had surgery in an outpatient surgery center calls the office reporting yellow pus and a fever of 38.9°C (102°F). Which of the following actions should the medical administrative assistant take?

A medical administrative assistant in an office that uses electronic media should ensure that office employees follow which of the following guidelines?

Which of the following is a goal of the Patients’ Bill of Rights?

A provider refers a patient for an evaluation of an elevated WBC count. Which of the following specialists should the medical administrative assistant contact for an appointment?

A patient is charged $$10,000 for medical services. The patient’s health insurance has a$$ 1,000 deductible that he has not yet met, a 5% coinsurance and $1,500 out-of-pocket maximum. Which of the following amounts must the patient pay out of pocket?

A medical administrative assistant schedules a patient for a follow-up visit in 45 days. Which of the following should the assistant use to ensure that the patient is notified of his next visit?

A returning patient is considered a new patient after how much time has elapsed without seeing the provider?

In the medical term antepartum, the prefix “ante” means which of the following?

Which of the following references should be used to determine the code for a patient consultation?

A medical administrative assistant confirms that a new patient has Medicare and his annual deductible has been met. Which of the following percentage is patient’s responsibility?

A patient shows a medical administrative assistant his statement with a balance of $500 that is owed to the provider. He also includes termination papers from employer. Which of the following actions should the assistant take?

A medical administrative assistant is scheduling a patient who belongs to a PPO for a bone density scan. The patient tells the assistant that she prefers to go to a particular facility for the test. The assistant checks the plan and learns that the facility does not belong to the patient’s PPO. Which of the following statement is appropriate for the assistant to answer?

A medical administrative assistant learns that a patient who has diabetes mellitus missed a recent appointment due to an unexpected hospitalization. Which of the following actions should the assistant take regarding this information?

Which of the following is the most effective way to collect payment for services rendered?

When a patient completes and signs the assignment of benefits form, he is agreeing that the payment for covered services will go to which of the following parties?