WorksheetsTourism Final Term 4 Quiz
Total questions: 50
Worksheet time: 25mins
The tourism industry is made up of different businesses that:
Sell transport only
Provide goods and services to tourists
Focus only on local travellers
Handle imports and exports
Which of the following is part of the hospitality sector?
Travel agency
Hotel
Museum
Airline
A travel agent’s main function is to:
Cook meals for tourists
Arrange and sell travel packages
Provide security at hotels
Drive tour buses
A career in tour guiding requires:
Excellent communication and destination knowledge
Engineering skills
Accounting experience
Farming experience
Which is the correct example of verbal communication?
Letter
Phone call
Poster
A professional appearance and uniform help to:
Improve customer confidence
Distract customers
Cause confusion
Waste time
An example of non-verbal communication is:
Tone of voice
Smiling
Writing an email
Making a call
Which of the following demonstrates good telephone etiquette?
Speaking clearly and politely
Talking too fast
Leaving the phone unanswered
Interrupting the caller
A receptionist in a hotel belongs to the:
Front office department
Maintenance team
Kitchen staff
Management board
Tourism provides employment opportunities that:
Reduce poverty and improve living standards
Increase unemployment
Only benefit foreigners
Reduce national income
Domestic tourism refers to travel:
Within one’s own country
To another continent
Outside Africa
To neighbouring countries
Regional tourism in Southern Africa is promoted by:
SADC and RETOSA
UNESCO
IMF
WHO
Which country is part of the SADC region?
Tanzania
Egypt
Nigeria
Kenya
An example of an international tourism organisation is:
UNWTO
RETOSA
SADC
SATSA
Which document allows you to enter a foreign country?
Passport
ID card
Invoice
Bank statement
A visa is issued by:
The country you wish to visit
Your home country
An airline
The local municipality
The Three Capes Route in South Africa is an example of:
A regional route
A domestic route
An international route
A global trail
The main purpose of a tourism route is to:
Connect attractions to encourage longer stays
Shorten travel time
Avoid smaller towns
Reduce marketing
Which attraction is found on the Garden Route?
Knysna Lagoon
Victoria Falls
Fish River Canyon
Mount Kilimanjaro
South African tourism is promoted internationally by:
South African Tourism (SAT)
RETOSA
UNWTO
IATA
The exchange rate is the:
Value of one currency compared to another
Price of flights
Tax on imports
Bank interest rate
A weak rand makes South Africa:
Cheaper for foreign tourists
More expensive for foreign tourists
Unattractive to visitors
The same for everyone
The multiplier effect happens when:
Tourist money circulates through the local economy
Tourists take their money home
Exchange rates fall
Imports increase
GDP stands for:
Gross Domestic Product
General Domestic Policy
Global Development Plan
Gross Demand Process
A travel itinerary is:
A detailed travel plan of activities and times
A map
A marketing tool
A tour bus schedule
The Okavango Delta is located in:
Botswana
Zimbabwe
Zambia
Namibia
Etosha National Park is in:
Namibia
Malawi
Tanzania
Zambia
Great Zimbabwe is famous for:
Ancient stone ruins
Coral reefs
Lakes
Islands
Mount Kilimanjaro is located in:
Tanzania
Kenya
South Africa
Lesotho
If a tourist complains, the best first step is to:
Listen carefully and remain calm
Argue with the tourist
Ignore the problem
Blame another department
A valid customer complaint is one that is:
Genuine and reasonable
False
Always angry
Made up
A written complaint is useful because:
It provides a record
It can be ignored
It’s less important than verbal complaints
It is informal
Good complaint handling leads to:
Customer loyalty
Fewer tourists
Lower sales
Negative reviews
Which SADC country is completely surrounded by South Africa?
Lesotho
Botswana
Eswatini
Namibia
Victoria Falls is shared between:
Zambia and Zimbabwe
Botswana and Namibia
Tanzania and Kenya
Malawi and Mozambique
Responsible tourism encourages:
Respect for culture and the environment
Overuse of resources
Ignoring local communities
High pollution
A key principle of sustainable tourism is to:
Protect resources for future generations
Use all resources quickly
Focus only on profit
Avoid cultural heritage
Which of these is an example of social responsibility?
Supporting local schools and charities
Ignoring communities
Littering at attractions
Wasting water
Eco-tourism is best described as:
Nature-based, educational, and sustainable
High-end luxury tourism
Mass tourism
Shopping tourism
A green tourist chooses:
Eco-friendly accommodation and transport
To waste electricity
To travel daily by jet
To ignore recycling
Cultural tourism focuses on:
Experiencing heritage, art, and local traditions
Visiting shopping malls
Watching movies
Relaxing at beaches only
Community-based tourism benefits:
Local residents directly
Only foreign investors
Airlines
None of the above
Which of these is a natural attraction?
Table Mountain
Apartheid Museum
Gold Reef City
Robben Island
Which of these is a cultural attraction?
Lesedi Cultural Village
Kruger National Park
Drakensberg Mountains
Cape Point
Tourists should always:
Respect local customs and traditions
Ignore local culture
Litter freely
Take wildlife as souvenirs
Environmental conservation in tourism aims to:
Protect natural resources
Destroy habitats
Increase waste
Pollute rivers
What does the “three pillars” of sustainability include?
Environment, Economy, Society
Culture, Food, Sport
Nature, Cities, Roads
Tourism, Media, Technology
Which South African law protects the environment?
NEMA (National Environmental Management Act)
POPI Act
Labour Relations Act
Tourism Act
Which one is a principle of responsible tourist behaviour?
Reduce, Reuse, Recycle
Spend, Replace, Remove
Buy, Sell, Consume
Ignore, Pollute, Waste
The main goal of sustainable tourism is to:
Balance economic, social, and environmental needs
Increase tourist numbers at all costs
Focus only on profits
Ignore local communities
