WorksheetsRegion 14 Shrink School Pretest
Total questions: 12
Worksheet time: 6mins
Name
Class
Date
1.
What is 'shrink' as defined in Walmart's retail environment?
a)
Cash losses
b)
Accidents
c)
Cost department losses
d)
Losses to retail department accounts
2.
Which of the following is NOT considered shrink for the purposes of this training?
a)
Missing merchandise
b)
Improper financial transactions
c)
Cash losses
d)
Inaccurate inventory counts
3.
What is the difference between 'Book Inventory' and 'SKU Inventory'?
a)
Both are the same
b)
Book Inventory is the financial value; SKU Inventory is the system's count of items
c)
SKU Inventory is only used on inventory day
d)
Book Inventory is the physical count; SKU Inventory is the financial value
4.
Why is it important to accurately audit ASN and DEX supplier deliveries?
a)
To avoid customer complaints
b)
To maintain PI accuracy and mitigate shrink
c)
To increase supplier audits
d)
To reduce paperwork
5.
What is the recommended action when merchandise is missing from a delivery but not physically present?
a)
Accept the delivery
b)
File a claim for all items
c)
Ignore the discrepancy
d)
Reject the missing items
6.
What is the Merchandise Protection Plan (MPP) and why is it important?
a)
A plan for store cleanliness
b)
A schedule for staff breaks
c)
A critical tool for deterring theft and reducing shrink
d)
A report for inventory counts
7.
Which process helps ensure accurate on-hands and replenishment for customers?
a)
Hand keying
b)
Skip scanning
c)
Ticket switching
d)
Overstock verification
8.
What is a key control to prevent shrink related to store keys and doors?
a)
Tracking key check-in/check-out and limiting access
b)
Allowing all associates access to all keys
c)
Leaving doors unlocked for convenience
d)
Ignoring exceptions in the keybox report
9.
What is the primary purpose of conducting root cause analysis on shrink alerts?
a)
To reduce staff workload
b)
To report the weather
c)
To increase sales
d)
To identify and address underlying causes of shrink
10.
Why is integrity critical when correcting shrink issues?
a)
It is not important
b)
It helps avoid disciplinary action
c)
It ensures accurate transactions and honest reporting
d)
It allows for shortcuts in processes
11.
What does the yellow light on the SCO mean?
a)
Customer needs approval, but they can still continue to scan and bag
b)
Means nothing, it just changes colors
c)
Lane needs immediate attention, and customers cannot proceed
d)
Media is low (coins, bills, and printer paper) Resolve quickly to avoid putting in 'Card Mode only'
12.
What can be found on Checkout on MyWalmart?
a)
Active Alerts, Coaches on Duty, Host Assigned, Good Job
b)
Age Check, Deli Menu, Cash Management, TA Names
c)
Age Check, Good Job, Host Needed, Coaches on Duty
d)
Host Assigned, Registers Assigned, TA Names, Cash Management
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