WorksheetsChapter 5 (Empathy) Video Case Questions
Total questions: 12
Worksheet time: 2hrs 46mins
The definition of empathy is:
the ability to identify with and experience the feelings of others
kindness and/or concern
careful examination
creating plans to improve patient outcomes
Why is empathy important in health care?
Empathy is an effective observation strategy
Empathy helps you set goals for self-improvement
Having empathy for patients allows you to more effectively interact and communicate with them
Having empathy allows you to collect facts and provide feedback to others
A sign that Carol experiences empathy is that she
criticizes Ashley in front of the other medical assistants
understands the patients' personal situations
recommends Ashley for an open medical assistant job posting
reprimands Ashley in private for her attitude toward patients
The first step when developing empathy for patients is to
listen to what they are saying
collect information about their health condition
observe how they respond to treatment
encourage them to follow their treatment plan
Carol knows that the behaviors Ashley found objectionable in patients are often the result of the patients’
A. unwillingness to accept personal responsibility
B. inability to experience empathy
C. poor attitudes
D. personal problems such as loneliness
Developing the ability to experience empathy will help you become a better, more helpful healthcare professional.
True
False
The best way to deal with difficult patients is to tell them to behave and follow their physician's orders.
True
False
Patients may be afraid of procedures that you consider routine.
True
False
Empathy provides the foundation for providing effective patient care.
True
False
Health care professionals should focus on their patients' health problems and not concern themselves with their personal problems.
True
False
How do you think Mr Harrison Felt about working with Ashley? Do you think he was satisfied with the treatment he recieved?
What do you think Mr. Harrison really wanted from his visit to Dr. Peter's office?
