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WorksheetsAgenda and Learning Objectives
Total questions: 10
Worksheet time: 5mins
According to the session’s learning objectives, which outcome should participants be able to achieve upon completion?
Define unrelated business concepts
Identify how conflict can manifest in the workplace and ways of effectively managing conflict
Memorize company history and policies
Perform advanced financial forecasting
Which statement best defines conflict in the workplace as presented?
A disagreement that both parties publicly acknowledge at the same time
A situation where at least one party perceives a conflict and believes an interest or concern is threatened or frustrated
Any difference of opinion about how to do a task
Only disputes that have already caused measurable harm
According to the material, conflict can emerge when two parties compete to achieve their goals. Between which of the following can this occur?
Only between managers and subordinates
Only between individuals within the same team
Between individuals, groups, departments, or organizations involving individuals or groups
Only between departments in different companies
According to the material, unmanaged conflict may lead to which outcome?
Creativity
Fresh Ideas
Problem Solving
Reduced Productivity
Managing conflict effectively is described as an essential leadership skill to sustain and enhance organizational wellbeing, productivity, and which additional aspect?
Cost reduction
Positive work culture
Market share
Centralized control
Which major perspective on conflict views organisations as having common objectives and therefore sees any conflict as undesirable and to be avoided?
Pluralist perspective
Interactionist perspective
Unitarist perspective
Radical perspective
According to the table of conflict expression, which style features straightforward exchanges that explicitly discuss the problem and is likely to lead to resolution?
Debating
Arguing
Disguising
Undermining
In the table, which style involves vague expressions that indicate differences while parties withhold information and do not say what they mean?
Debating
Arguing
Disguising
Undermining
Which pairing correctly matches directness and intensity for Debating in the table?
Low directness–low intensity
High directness–low intensity
Low directness–high intensity
High directness–high intensity
In the model, which dimension concerns how much a party works to satisfy the concerns of the other?
Assertiveness
Cooperativeness
Intensity
Directness
