WorksheetsUNIT 1 Social communication skills
Total questions: 15
Worksheet time: 10mins
1. When greeting a guest in the morning, which is the most appropriate expression?
Hello there!
Hi, how are you doing?
Good morning, sir. May I help you?
Hey, what’s up?
A guest named Mr. Smith arrives at the front desk. Which greeting should you use?
Good morning, John.
Good morning, Mr. Smith.
How’s it going, Smith?
Hello, buddy.
Which response is correct when a guest says “Thank you very much”?
My pleasure, sir.
That’s fine.
That’s fine.
Never mind.
You meet a returning guest, Mr. Tanaka. What should you say?
Welcome back to our hotel, Mr. Tanaka. It’s nice to see you again.
Hello Tanaka, long time no see.
Nice to meet you again, sir.
You came back again?
Which sentence is too informal for greeting a hotel guest?
Good evening, sir. Welcome to the hotel.
Good morning, Mrs. Anderson.
Good afternoon, ma’am. How are you today?
Hello.
A guest says “The service is excellent.” How should you respond?
Thank you, sir. I’m glad you like it.
Yes, I know.
Really?
Never mind.
When a guest is leaving the hotel, which farewell is the most appropriate?
Bye-bye! See you.
Enjoy your dinner.
Have a safe trip home, sir.
Good luck!
A receptionist wants to introduce herself. Which is correct?
I am Miss Somchai. I work here.
My name is Somchai. I’m a receptionist.
Call me Somchai.
I’m Somchai. Nice to meet you, buddy.
When a guest is checking out, what should the receptionist say?
Thanks for coming.
Okay, see you.
Goodbye, sir. We hope you enjoyed your stay with us.
Sounds Good! Thank you.
A guest thanks you for recommending a good restaurant. What should you say?
You’re welcome, ma’am. I’m happy you liked it.
It was nothing.
Don’t mention it.
Okay.
My (a) , madam.
Good afternoon, Mr. Peterson. (a) are you today?
Thank you, sir. I’m (a) you like it.
Thank you for (a) with us.
We (a) to see you again soon.
