Worksheetsunit 9
Total questions: 25
Worksheet time: 15mins
What is the main difference between quality control and quality assurance?
A. Detection vs Prevention
B. Production vs Distribution
C. Design vs Marketing
D. Cost vs Quality
Quality control focuses on:
Preventing defects
Detecting defects after they happen
Designing new products
Marketing new products
Quality assurance focuses on:
Correcting mistakes
Prevention rather than detection
Testing after production
Spot checking only
Which of the following is an activity in quality control?
Redesigning process after failure
Random sampling, inspection, and testing
Preventing problems before production
Customer feedback
The aim of quality control is to:
Prevent all defects
Identify problems after production
Eliminate costs
Improve communication
The aim of quality assurance is to:
Test more samples
Achieve zero defects and get things right first time
Increase production
Focus on detection
What happens if a failure occurs under quality assurance?
It is ignored
It is isolated and analyzed for process redesign
It is repeated for confirmation
It is sent to marketing
What does TQM stand for?
Total Quantity Management
Total Quality Management
Technical Quality Measurement
TQM focuses on quality at:
Final stage of production only
Each stage of production
Sales stage
Testing stage
Which of the following is not a principle of TQM?
A. Involving all members
B. Continuous improvement
C. Doing things right the first time
D. Focusing only on cost cutting
What is one key goal of TQM?
Eliminating waste
Increasing prices
Reducing training
Limiting employee involvement
In TQM, who should be involved?
Only managers
All employees
Only quality control staff
Customers only
What is the main approach of TQM?
Inspection after production
Focus on the consumer
Cutting quality costs
Reducing training
“Continuous improvement” in TQM means:
Working faster
Making constant efforts to enhance quality
Reducing materials
Testing more products
What does “get it right the first time” mean in TQM?
Avoiding mistakes from the start
Fixing errors quickly
Detecting problems later
Checking all products twice
Which of the following is not one of the 8 requirements of TQM?
A. Focus on Customer
B. Communication
Which of the following is one of the 8 requirements of TQM?
Continuous Improvement
Product packaging
Marketing strategies
Recruitment
“Employee involvement” in TQM means:
Only leaders decide
All employees contribute to quality improvement
Reducing staff training
Cutting team meetings
“Process centered” means:
Focusing on improving every process to ensure quality
Ignoring procedures
Reducing paperwork
Marketing efficiency
One advantage of TQM is cost reduction because:
It increases production time
It reduces defects and repair costs
It eliminates quality checks
It focuses only on profits
“Defect reduction” in TQM leads to:
Improved quality and less need for repair
More quality control staff
Higher defect rates
Reduced customer satisfaction
“Customer satisfaction” increases because:
Employees work less
Products and services are better, leading to fewer complaints
More advertising is used
Prices are higher
How does customer satisfaction affect market share?
Satisfied customers attract new business
It reduces sales
It limits growth
It increases complaints
What is one benefit of improved employee morale under TQM?
Which of the following best summarizes Total Quality Management?
Detecting defects after production
A continuous process involving everyone to improve quality and achieve zero defects
Cutting costs only
Focusing only on products
