WorksheetsITLOGIC
Total questions: 8
Worksheet time: 6mins
1. In a formal team meeting, the manager asks, “Does everyone agree?” and the room falls silent. Which interpretation is most accurate in terms of communication theory?
A) Silence confirms agreement
B) Silence indicates lack of understanding or unwillingness to speak
C) Silence is feedback showing positive listening
D) Silence means disinterest only
2. A message sent through multiple hierarchical levels in an organization changes slightly each time. This is an example of:
A) Decoding interference
B) Downward distortion
C) Semantic filtering
1)NAME THE 7C'S OF COMMUNICATION
(a)
4) In every case, the more feedback loops a communication system has, the more accurate the overall understanding becomes.
5) A message that is “technically accurate but emotionally tone-deaf” violates which communication principle?
A) Correctness
B) Clarity
C) Courtesy
D) Completeness
6) Which of the following are examples of barriers caused by the receiver rather than the sender?
A) Selective perception
B) Poor articulation
C) Prejudice or bias
D) Technical jargon
7) A project leader gives extremely clear written instructions, yet the team’s morale drops and performance declines.Analyze how a message can be “linguistically perfect but emotionally flawed.”
Which C’s of communication are violated, and how can empathy be integrated without losing authority?
A) The message followed Clarity and Correctness but violated the C’s of Courtesy and Consideration (Empathy).
B) The employees lacked the vocabulary to decode the message properly, violating the C of Clarity.
C) The message contained grammatical mistakes, violating the C of Correctness.
D) The team misunderstood the task because of poor listening, violating the C of Completeness.
A company’s HR department sends out an email to all employees announcing new workplace policies.
The message is detailed, grammatically flawless, and technically accurate.
However, within 24 hours, employees across departments express anger and resistance — even though the policies are fair.
What best explains this breakdown in communication, and which C’s of communication are violated?
A) The message fulfilled Clarity and Correctness but violated Courtesy and Consideration, as the tone lacked warmth and showed no regard for employees’ emotional response.
B) The message lacked Completeness because it didn’t include every possible legal explanation of the policy.
C) The message violated Concreteness because it used too many specific examples that confused the employees.
D) The message violated Conciseness because it was long, even though employees understood it perfectly.
