NEW
Font size
WorksheetsTEST I.
Total questions: 30
Worksheet time: 15mins
It records the service package details one has agreed to provide recipient over a specified period.
Warranty
Service Order
Service Contract
Service and Maintenance Contract
It is initiated in SAP CS to inform businesses about possible goods return due to a defect.
Repair Order
Service Order
Customer Message
Service Contract
It is where the technical objects of a company are installed.
Plant
Storage Location
Maintenance Plant
Maintenance Planning Plant
It determines the conditions such as pricing for sales activities in SAP CS.
Sales Area
Product Division
Sales Organization
Distribution Channel
It provides maintenance of technical objects in a predefined manner.
Technical Order
Technical Contract
Maintenance Notification
Service and Maintenance Contract
It is used for products or services to reach the customer in SAP CS.
Sales Area
Product Division
Sales Organization
Distribution Channel
It is an organization unit that processes measures of plant maintenance in SAP EAM.
Client
Location
Work Center
Plant Section
It tells maintenance that something needs fixing in SAP EAM.
Planning
Notification
Implementation
Maintenance Order Control Function
It is an organization unit responsible for working assets in SAP EAM.
Client
Location
Work Center
Plant Section
It is a legally binding offer with fixed conditions made to a customer for the performance of services.
Warranty
Repair Order
Service Order
Service Quotation
In SAP EAM, this refers to the equipment, machinery, or facilities that an organization has.
Asset
Bill of Materials
Functional Location
Maintenance Target
This SAP module manages a wide range of scenarios like pre-sales, sales, or post-sales.
Customer Service
Project Management
Warehouse Management
Enterprise Asset Management
It is the document used for capturing customer complaints.
Warranty
Repair Order
Service Contract
Service Notification
This master data contains information necessary for processing orders, deliveries, invoices, and payments.
Vendor
Material
Customer
Work Center
It is an organizational unit that allows differentiation between the various stocks of material in a plant case.
Client
Location
Company Code
Storage Location
Which of the following statements best proves the compliance and safety benefit of using SAP Enterprise Asset Management?
Lessened unexpected breakdowns
Met regulatory requirements and standards
Controlled maintenance expenses, minimized unnecessary parts inventory
Reduced downtime, faster response time, and optimized resource utilization
Which of the following statements is TRUE about a work center?
It is located within a plant where operations or activities are performed.
It is the chronological sequence in a network plan order standard network.
It is used and maintained primarily by the Purchasing and Accounting Departments.
It is divided into three (3) areas. General Data, Company Code Data and Sales Area Data.
Which of the following can a functional location represent?
Engines
Pumps
Building
Personnel Computer
Which of the following statements best proves the cost-saving benefit of using SAP Enterprise Asset Management?
Lessened unexpected breakdowns
Met regulatory requirements and standards
Controlled maintenance expenses, minimized unnecessary parts inventory
Reduced downtime, faster response time, and optimized resource utilization
Which of the following statements is NOT TRUE about SAP Customer Service?
It helps users manage a variety of service scenarios.
It serves as a helpdesk helping the customer over the phone.
It is considered a sub-branch of the Sales and Distribution module.
It oversees projects, tasks, and timelines while identifying critical paths.
Which of the following statements best proves the improved efficiency benefit of using SAP Enterprise Asset Management?
Lessened unexpected breakdowns
Met regulatory requirements and standards
Controlled maintenance costs, minimized unnecessary parts inventory
Reduced downtime, faster response time, and optimized resource utilization
Which of the following is NOT considered a SAP Customer Service master data?
Milestone
Equipment
Work Center
Bill of Materials
Which of the following statements is TRUE about the vendor master data?
It is a location within a plant where operations or activities are performed.
It is the chronological sequence in a network plan order standard network.
It is used and maintained primarily by the Purchasing and Accounting Departments.
It is divided into three (3) areas. General Data, Company Code Data and Sales Area Data.
Which of the following is NOT part of a service notification report?
Warranty Information
Customer Information
Service Contract Information
Delivery Courier Information
Which of the following is NOT considered a service notification type?
Service Request
Service Quotation
Customer Message
Technical Completion
Which of the following is NOT considered a benefit of recording the functional location master?
Object-oriented cost monitoring
Data gathering of extended times
Structures depiction of technical plant
Planning and performing maintenance tasks
Which of the following is NOT an example of a distribution channel?
Retail
Delivery
Wholesale
Direct Sale
Which of the following statements best describes a service order?
It can be created as a follow-up to a service notification.
It is how notifications from a customer are entered and managed.
It records the service package details one has agreed to provide a recipient.
It covers registering the repair request from the customer and billing the customer for the service performed.
Which of the following is NOT considered part of the service order process?
Billing
Goods Issue
Planning and Release
Execution of Activities
Which of the following steps comes last in the goods return and repair process?
Goods Issue
Goods Receipt
Customer Message
Technical Inspection
