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WorksheetsEmployment Prep Unit 6 Study Quiz
Total questions: 15
Worksheet time: 8mins
Identify positive peer pressure examples in the workplace. Select all that apply.
Working to the best of your ability
Maintaining professionalism
Taking shortcuts
Taking too much time off
Identify negative peer pressure examples in the workplace. Select all that apply.
Taking shortcuts
Taking too much time off
Working to the best of your ability
Maintaining professionalism
Which statement best defines personality conflict in the workplace?
Friction, disagreements, or issues that arise because of differences in communication styles, work approaches, and personality differences
A temporary misunderstanding caused by a single missed deadline
A friendly debate about project ideas with no impact on teamwork
A routine feedback conversation between a supervisor and an employee
Which are the four main workplace personality types? Select all that apply.
Analytical/Detailed: Precise, data-driven
Driver/Results-Oriented: Goal-focused, direct
Expressive/Social: Collaborative, enthusiastic
Supportive/Relationship-Focused: Empathetic, team-oriented
Passive/Withdrawn: Non-participatory, detached
Which behaviors are characteristics of negative interactions? Select all that apply.
Aggressive communication
Interrupting others
Dismissive body language
Blame-shifting
Respectful dialogue
Which behaviors are characteristics of positive interactions? Select all that apply.
Active listening
Constructive feedback
Empathetic communication
Collaborative problem-solving
Respectful dialogue
Which statement best defines integrity?
Doing the right thing when no one is looking
Following rules only when being supervised
Saying whatever is necessary to win an argument
Putting personal gain above team goals
Which statement best defines social awareness?
The ability to understand and empathize with the emotions, perspectives, and needs of others in various social contexts
The habit of avoiding social interactions to focus on tasks
The skill of persuading others to adopt your viewpoint
The practice of sharing personal opinions without considering others
Which are key concepts in social awareness? Select all that apply.
Emotional intelligence
Empathy
Active listening
Respect for diverse perspectives
Competitive debate
Which statement best defines cultural awareness?
The ability to understand, respect, and adapt to the beliefs, values, and behaviors of people from different cultures without judgment
Prioritizing one culture’s traditions over others
Ignoring cultural differences to maintain uniformity
Celebrating cultural holidays without learning their meanings
Which statement best defines personal space?
The invisible bubble of physical distance we maintain between ourselves and others, which varies by social context and cultural norms
A reserved office area for private meetings only
A legal boundary that cannot be crossed without permission
A shared space used exclusively for team collaboration
Which zones are included in personal space? Select all that apply.
Intimate Zone (0–18 inches)
Personal Zone (18 inches–4 feet)
Social Zone (4–12 feet)
Public Zone (12+ feet)
Private Zone (15–20 feet)
Which are key goals of customer service? Select all that apply.
Satisfy customer needs
Build positive relationships
Resolve customer problems effectively
Create customer loyalty
Discourage customer feedback
In proper customer interaction, which are concepts of Continuous Improvement? Select all that apply.
Reflect on each customer interaction
Learn from feedback
Continuously develop communication skills
Stay updated on product/service knowledge
Avoid change to keep processes consistent
To maintain proper interaction among coworkers, which actions should be taken? Select all that apply.
Treat coworkers with dignity and respect
Avoid gossip and negative conversations
Share unverified rumors to stay informed
Ignore feedback from peers
