WorksheetsSession 2 SYO
Total questions: 14
Worksheet time: 7mins
Which of the following BEST describes how AI supports business processes?
It replaces processes entirely with automation.
It digitises inputs but ignores outputs.
It makes existing processes faster, smarter, and cheaper.
It removes human decision-making completely.
Which example BEST illustrates personalisation in a smart service?
Netflix recommending shows based on your previous viewing history.
A retail app that shows identical promotions to every customer.
An HR portal that provides general policy documents only.
A travel booking site that lists destinations alphabetically by default.
In the UPS ORION case study, predictive analytics was used mainly to:
Increase marketing response rates.
Optimise delivery routes and reduce fuel usage.
Automate invoice approvals.
Replace human drivers.
Which of the following is NOT a reason to map a process before introducing AI?
To visualise workflow steps.
To identify repetitive tasks.
To measure employee satisfaction.
To spot where automation adds value.
A smart product is primarily defined as one that:
Uses AI, data, and connectivity to adapt and improve.
Operates without data or human input.
Has an eco-friendly design only.
Requires no internet connection.
Which of the following demonstrates adaptive behaviour in an AI-enabled device?
A printer that displays ink levels.
A thermostat that learns from manual adjustments.
A calculator performing fixed operations.
A spreadsheet containing macros.
Which example BEST illustrates personalisation in a smart service?
Netflix recommending shows you might enjoy.
A public information website displaying the same content for all users.
A basic alarm clock.
A static company brochure PDF.
Which statement correctly describes the relationship between humans and AI?
AI can replace empathy and ethical reasoning.
Humans define strategy; AI executes data-driven tasks.
AI alone provides full business context.
Humans slow down AI innovation.
Which task is AI LEAST suited to perform independently?
Large-scale data pattern recognition.
Empathetic client negotiation.
24/7 system monitoring.
Predictive maintenance.
Which of the following demonstrates adaptive behaviour in an AI-enabled device?
A fitness tracker that displays the same daily goal regardless of user progress.
A thermostat that learns from manual adjustments to improve future temperature settings.
A navigation app that only updates routes when manually refreshed.
A chatbot that repeats scripted responses without analysing conversation history.
Which of the following pairs BEST represents a human-AI partnership in practice?
Finance: anomaly detection (AI) + manual audit (human).
Healthcare: chatbot replacing surgeons.
Retail: fully autonomous decision-making.
Customer service: removing human escalation routes.
In human-AI collaboration, which behaviour contributes most to success?
Relying on AI outputs without question.
Viewing AI as a rival to human intelligence.
Combining human judgment with AI precision.
Delegating ethical decisions to algorithms.
Which of the following is an example of AI enhancing user experience through real-time adaptation?
A static news website with no user interaction.
A calculator that performs basic arithmetic only.
A music streaming service that curates playlists based on listening habits.
A weather app that displays the same forecast for all users.
Why is it important to analyse data flow before implementing AI in a business process?
To ensure compliance with data privacy regulations.
To identify where AI can automate repetitive tasks.
To reduce the need for process documentation.
To increase the number of manual interventions.
