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Professional Email Review

Total questions: 20

Worksheet time: 15mins

Name
Class
Date
1.

Make sure to use correct ______________ when writing an email to your teachers or in any other professional situation. Choose the best answer.

a)

fonts

b)

gifs

c)

emojis

d)

grammar, spelling, and capitalization

2.

What special symbol is in an email address?

a)

%

b)

&

c)

@

d)

*

3.

Which is the correct way to punctuate this greeting?

a)

Good afternoon parents,

b)

Good afternoon, Parents,

c)

Good Afternoon Parents

d)

Good afternoon, Parents.

4.

Which is the best SUBJECT when asking for homework help?

a)

I was wondering if you could answer a question about our homework assignment

b)

HELP

c)

How are you?

d)

Homework question

5.

What does "BCC" stand for and when should it be used?

a)

Blank Carbon Copy - used when the recipient(s) are asked to reply to the original email

b)

Best Copy Citation - used to determine if the original email was the clearest version

c)

Binding Company Correspondence - used when an automatic copy needs to be generated for documentation

d)

Blind Carbon Copy - used when the sender does not want to share email addresses with multiple recipients

6.

hey,


y is my grade on Thursday's quiz a 0? i know i did it. plz help.


Sam

a)

This is an example of a well written email

b)

This is an example of a poorly written email

7.

How would you phrase the question to your teacher?

a)

You didn't teach this right. What is number 5 asking?

b)

Would you please explain number 5 again?

c)

I don't understand any of this assignment! Do we have to do it?

d)

What's up with number 5? It is so confusing.

8.

In the body of your email message, you should put your greeting, message, closing, and signatures on separate lines.

a)

True

b)

False

9.

Use a greeting. The best example below of an appropriate greeting when writing a school email is:

a)

Sup homie,

b)

hey,

c)

Hi Mrs. Thompson,

d)

I am mad about my grade,

10.

True or False: Leaving the subject line of an email blank is okay.

a)

True

b)

False

11.
What’s the most important thing I should include with every email?
a)
A specific, well thought out Subject field
b)
A professional greeting & proper closing including my name
c)
Correctly structured sentences, proper grammar & punctuation
d)
All of the answers are correct
12.

What goes in the subject line of an email?

a)

Topic of the email

b)

Email Address

c)

Signature

d)

a long paragraph

13.

Dear Mrs. Elfie,


I am concerned about my grade in your class. I have a zero for Thursday's quiz, but I'm sure I did it. Can you help me?


Thank you,

Sam

a)

This is an example of a well written email

b)

This is an example of an email that is not well written

14.

Person or people you are sending the email to

a)

subject

b)

recipient

c)

reply

d)

compose pane

15.

What do you click to write a new email?

a)

Compose/New Mail

b)

Delete/New

c)

Send/Drafts

d)

Spam/Sent

16.

Why should you avoid using all capitals in an email?

a)

It is too easy to read.

b)

People might assume your grammar skills are inferior.

c)

People might think you are shouting and angry.

d)

YOU SHOULD ALWAYS TYPE USING ALL CAPS!!!

17.

How should you sign your email? Pay attention to capitalization

a)

First name only

b)

First and Last Name

c)

first and last name

d)

firstname.lastname

18.

What name is given to images, documents, sound, and video files sent with an email message?

a)

Google Docs

b)
Enclosures
c)
Inserts
d)
Attachments
19.

What is an appropriate GREETING when sending a professional email to your teacher or mentor?

a)

Dear Ms. Crawford,

b)

Hey Ms. Crawford,

c)

What's up Stacey,

d)

Stacey,

20.

What does "CC" mean when sending an email?

a)

Carbon Copy - shows the other recipients receiving the email

b)

Capstone Copy - sends a backup copy to recipient(s) if the first one is not received

c)

Common Core - standards used by most of the other states

d)

Calling Chart - keeps a list of everyone who receives a copy of the email