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WorksheetsDuty of Candour and NHS Complaints Procedure Quiz
Total questions: 10
Worksheet time: 5mins
What does the Duty of Candour require organisations to do after a notifiable safety incident?
Inform promptly and apologise
Offer financial compensation immediately
Avoid disclosure to protect staff
Ignore the incident
Which CQC regulation covers handling complaints?
Regulation 12
Regulation 16
Regulation 20
Regulation 8
Under the NHS Complaints Procedure, within how many working days should a complaint be acknowledged?
1 day
3 days
10 days
7 days
If an organisation fails to inform and apologise after a notifiable safety incident, which principle of the Duty of Candour are they violating?
Transparency and openness
Financial responsibility
Staff protection
Confidentiality
A patient submits a complaint to an NHS organisation. According to the NHS Complaints Procedure, what is the most appropriate action for the organisation to take within the first three working days?
Acknowledge the complaint
Resolve the complaint fully
Ignore the complaint
Refer the complaint to the police
Which UK Act underpins safeguarding adults in health and social care?
Care Act 2014
Equality Act 2010
Health and Safety at Work Act 1974
Mental Health Act 1983
What is the main purpose of the Equality Act 2010 in health and social care?
To regulate complaints handling
To prevent discrimination and promote equality
To set staffing ratios
To manage financial resources
Which body publishes the Principles of Good Complaint Handling?
Care Quality Commission (CQC)
Parliamentary and Health Service Ombudsman (PHSO)
NHS England
Department of Health and Social Care
An apology under Duty of Candour is considered an admission of liability.
True
False
Explain why the Equality Act 2010 is important in the context of health and social care, using evidence from its main purpose.
It ensures fair treatment and prevents discrimination, promoting equality for all individuals accessing health and social care services.
It sets staffing ratios to improve service delivery.
It regulates complaints handling to ensure transparency.
It manages financial resources for health and social care organizations.
