WorksheetsGift and Message Module Knowledge Check
Total questions: 10
Worksheet time: 3mins
A new E-Gift order has just been received in the system. What is the Store Admin's first required action?
Mark it as "Ready for Pickup"
Click the "Mark as Processing" button
Navigate to the "Checked Out" list and download the Excel report
Send an alert to the Child Sponsorship Officer (CSO)
A Child Sponsorship Officer (CSO) is about to finalize a gift delivery. What critical step must they complete in the "Mark as Delivered" pop-up window?
Enter the donor's phone number
Check the box confirming "Thank you note is received"
Upload a photograph of the child
Change the gift type from E-Gift to Cash Gift
How does the starting process for a "Gift by Mail" differ from an "E-Gift"?
It requires the Store Admin to mark it as "Processing" first.
It begins in the "Picked Up" status, skipping the initial warehouse steps.
It must be approved by the Child Sponsorship Manager before proceeding.
It cannot be marked as undelivered.
If a gift cannot be delivered to a child because they are unavailable, what should the CSO do?
Leave it in the "Checked Out" status indefinitely.
Use the "Mark as Undelivered" button, select a reason, and add comments.
Immediately delete the gift record from the system.
Change the gift's status back to "Order Received."
What does the alert "You have xx gift(s) in checked out for more than 5 days" mean for a CSO?
The Store Admin needs to process these gifts faster.
These gifts have been successfully delivered and archived.
The CSO needs to deliver or mark these gifts as undelivered immediately.
New gifts are ready to be picked up from the Store Admin.
What is the primary role of the Child Sponsorship Officer (CSO) in the Message Module?
To physically deliver printed messages to students.
To be the approval gateway for all messages, whether incoming or outgoing.
To write the initial drafts of all messages sent to sponsors.
To manage the gift delivery process for children who receive messages.
A Social Worker has just written and saved a message from a student to their sponsor. What is the immediate status of that message?
It is delivered directly to the sponsor.
It is pending approval from the Child Sponsorship Manager (CSM).
It is placed in the "Undelivered" folder for review.
It is sent back to the student for confirmation.
When a sponsor sends a message to a student, who is the first person to review it within the system?
The Social Worker
The Store Admin
The Head Teacher
The Child Sponsorship Officer (CSO)
What are the three possible actions a Child Sponsorship Officer (CSO) can take on a pending message?
Process, Ready for Pickup, Picked Up
Approve, Edit, Reject
Checkout, Deliver, Undeliver
Download, Print, Archive
After a message from a sponsor is approved by the CSM, what is the Social Worker's key responsibility?
To reject the message if they disagree with the content.
To edit the message before the student sees it.
To deliver the message to the student and confirm delivery in the system.
To forward the message directly to the Store Admin for processing.
