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WorksheetsEVALUATION OF BUSINESS PERFORMANCE Preliminary Examination
Total questions: 40
Worksheet time: 40mins
What is IT described as in modern business?
A basic office tool
A strategic enabler
A financial burden
A temporary trend
Which company uses data analytics for user recommendations?
Walmart
Netflix
Starbucks
Amazon
Which business function is NOT mentioned as supported by IT?
Marketing
Finance
Operations
Carpentry
What do businesses expect from IT regarding data?
Outdated reports
Randomized information
Accurate and timely information
Annual data only
Which of the following is an example of IT-enabled innovation?
Manual filing
Artificial Intelligence
Typewriting
Paper auditing
“Value for money” from IT means:
High cost at all times
Solutions that provide ROI
Buying the cheapest computers
increasing expenses
Which company is known for real-time inventory systems?
Netflix
Walmart
Starbucks
Airbnb
What does IT help improve through analytics?
Random guessing
Data-driven decision-making
Manual processes
Paper-based auditing
What is a key role of IT in risk management?
Removing customer accounts
Ensuring data security
Reducing employee count
Limiting communication
What does IT need to align with to be valuable?
Employee hobbies
Business goals
Random trends
Supplier demands
Which business expectation involves adapting quickly?
Value for money
Responsiveness
Risk management
Innovation
IT as a “strategic partner” means:
Only fixes computers
Helps shape business direction
Works separately from management
Stops all innovation
Which KPI measures IT impact?
Customer fashion trends
Efficiency gains
Employee birthdays
Office decorations
Which example shows cloud computing benefits?
Higher electricity costs
Lower infrastructure costs
Less storage
Manual backups
Starbucks uses IT to personalize:
Staff scheduling
Menu prices
Customer offers
Store layout
Which technology supports digital transformation?
Wooden filing cabinets
IoT
Fax machines
Typewriters
Dashboards in business provide:
Entertainment
Real-time data
Music streaming
Employee attendance
IT helps improve customer experience through:
Digital channels
Paper forms
Long waiting lines
Manual cashiers
What type of systems help prevent data loss?
Backup systems
Game applications
Audio systems
Offline posters
“IT must show measurable value” refers to:
Random spending
ROI
Unplanned budgeting
Unlimited investment
A company wants to improve customer satisfaction. Which IT initiative aligns best?
Hire more security guards
Implement a CRM system
Paint the office
Reduce store hours
A business wants to expand online. What should IT do?
Shut down its website
Build an e-commerce platform
Print more brochures
Hire more cashiers
A manager needs real-time sales data. Which IT tool satisfies this?
Whiteboards
Executive dashboards
Bulletin boards
Sticky notes
A company suffering from ransomware needs what IT practice?
More meetings
Regular data backups
Larger office space
Higher salaries
An IT department that updates software weekly supports which expectation?
Innovation
Responsiveness
Risk management
Value for money
Using mobile apps to reduce customer wait time demonstrates:
Manual processing
Paper-driven workflow
IT-driven customer experience
Product expiration
Migrating data to cloud servers primarily supports:
Increased storage cost
Lower infrastructure cost
Higher electricity bill
Manual computing
A store wants to reduce stockouts. IT should provide:
Random restocking
Real-time inventory system
More shelves
Manual stock logs
An organization wants innovation. Which technology should IT introduce?
Typewriters
AI solutions
Paper records
Manual scheduling
Starbucks’ digital strategy improved repeat business mainly through:
Customer rewards + data analytics
Store decorations
Longer lines
Fixed menu prices
A CEO wants IT to shift from support to strategy. Which action best achieves this?
Isolate IT from meetings
Involve IT leadership in strategic planning
Limit IT’s role to troubleshooting
Reduce IT funding
A company’s goal is global expansion. Which IT AND business alignment is strongest?
Build a local-only POS system
Implement multilingual e-commerce platforms
Avoid online tools
Limit customer data collection
IT is seen as a cost center. Which approach demonstrates it as a value creator?
Investing without evaluation
Mapping IT projects to KPIs such as ROI and innovation rate
Reducing IT staff only
Removing analytics tools
A retail chain wants predictive analytics for personalized marketing. Which IT capability is required?
Fax communication
Data analytics and AI
Manual coupon clipping
Basic word processing tools
A company struggles with competition. Which IT-enabled approach improves competitive advantage across value-chain activities?
Manual tracking
Real-time supply chain and customer analytics
Less automation
No online presence
To maximize IT’s innovation role, the business should:
Ignore emerging technologies
Encourage collaboration between IT and management
Separate IT from decision-makers
Focus only on hardware maintenance
Business wants faster response to market changes. Which combined strategy is best?
Agile IT + real-time data systems
Traditional paperwork + weekly reports
Manual approvals
Delayed updates
A bank wants to improve service AND reduce risk simultaneously. The best IT solution is:
Mobile banking + encryption & multi-factor security
Cash-only services
No customer accounts online
Remove security layers
For long-term IT strategic value, the organization must ensure:
IT goals remain separate from business goals
Continuous measurement using KPIs tied to business impact
IT avoids innovation
IT only maintains equipment
A company aims to differentiate itself using IT. Which strategy best synthesizes innovation, value, and responsiveness?
Implement AI-driven customer experiences with fast updates and measurable ROI
Delay system upgrades
Use manual customer logs
Maintain outdated software for stability
