WorksheetsBar Service
Total questions: 18
Worksheet time: 9mins
1. What is the maximum time to acknowledge a guest at the bar?
1 minute
45 seconds
30 seconds
Never
What should a bartender do during the acknowledgment?
Clean the bar
Chat with colleagues
Maintain eye contact, be polite and ready to assist
Ignore guests until they speak
Within how many seconds should a bartender greet a guest upon arrival?
90 seconds
60 seconds
2 minutes
30 seconds
Which phrase is correct for greeting a guest?
“What do you want?”
“Good morning/afternoon/evening Mr./Mrs.… It’s a pleasure to see you.”
“Hello…your order?”
“Hi, whatever you like”
What must be avoided while on duty at the bar?
Smiling
Talking to guests
Loitering or being distracted
Making drinks
What is the first step in taking a beverage order?
Offer the drink menu
Serve snacks
Serve water only
Clear the bar
How should a bartender take the order from multiple guests?
Ignore specials
Suggest it politely
Force the guest
Only offer if asked
What is the correct way to serve drinks?
Hold glass by the rim
Hold glass by the base
Hold glass anywhere
Pour on the table
When serving wine, what proportion should be poured?
Fill the glass completely
1/3 for wine, 3/4 for sparkling
Half the glass
Only a small sip
How should bar snacks be served indoors?
Only when requested
Automatically, with napkins
In open containers
On the guest’s lap
How should snacks be stored for hygiene and freshness?
In open bowls
In air-tight containers
In paper bags
On the counter
How should a bartender handle a guest’s personalized request?
Ignore it
Suggest an extra ingredient or confirm the order
Ask them to order something else
Deny modifications
How should beverage refills be offered?
When the guest’s glass is empty
When it is at 1/3 capacity or within 2 minutes
Only if the guest asks
At the end of the visit
How should a bartender walk around the bar area?
Remain in one spot
Walk around to check guests’ satisfaction
nly serve drinks
Only interact with supervisors
How should takeaway items be handled?
Serve glassware to guests
Keep glassware at the bar and pour into non-breakable containers if needed
Ignore requests
Serve whatever is on the bar
What is the proper farewell to a guest leaving the bar?
No acknowledgment
“Thanks…bye”
“Mr./Mrs./Miss…thank you for your visit, come back soon. Have a great day/afternoon/evening/night.”
Only wave
Why is personalization important at the bar?
To speed up service
To enhance guest satisfaction and loyalty
To reduce work
To decorate the bar
“What do our guests love the most about your signature cocktail?”
The presentation and garnish
The balance of flavors
The creativity and personalization
All of the above
