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Client Communication and Basic Computer Skills MCQs

Total questions: 150

Worksheet time: 1hrs 15mins

Name
Class
Date
1.

Effective client communication mainly aims to?

a)

Increase cost

b)

Build trust and understanding

c)

Reduce service

d)

Delay work

2.

Active listening means?

a)

Interrupting

b)

Talking continuously

c)

Responding and giving attention

d)

Using mobile

3.

Body language is part of?

a)

Verbal communication

b)

Non-verbal communication

c)

Written communication

d)

Digital communication

4.

Best method for keeping client record?

a)

Verbal conversation

b)

Phone call

c)

Written documentation

d)

Message from others

5.

If you do not understand a client's instruction, you should?

a)

Guess

b)

Ignore

c)

Change topic

d)

Ask for clarification

6.

Good communication tone should be?

a)

Rude

b)

Aggressive

c)

Polite and professional

d)

Over-friendly

7.

A complaint should be handled?

a)

Later

b)

Ignored

c)

With anger

d)

Immediately and politely

8.

Communication starts with?

a)

Receiver

b)

Noise

c)

Sender

d)

Channel

9.

A barrier to communication is?

a)

Clear voice

b)

Noise

c)

Eye contact

d)

Active listening

10.

A professional email should be?

a)

Very long

b)

Emotional

c)

Short, clear, and formal

d)

Aggressive

11.

Feedback is given by?

a)

Sender only

b)

Receiver

c)

Noise

d)

Message

12.

Customer satisfaction mainly depends on?

a)

Argument

b)

Quality service and communication

c)

Delay

d)

Poor listening

13.

To confirm a client request, you should?

a)

Change details

b)

Avoid confirmation

c)

Repeat back the instructions

d)

Ignore

14.

Client communication should be?

a)

One way

b)

Over talkative

c)

Two-way communication

d)

Silent

15.

Written communication includes?

a)

Speech

b)

Gesture

c)

Email / Letter

d)

Eye contact

16.

Non-verbal communication includes?

a)

Phone call

b)

Email

c)

Facial expressions

d)

Report

17.

Professionalism includes?

a)

Anger

b)

Rudeness

c)

Respectful behavior

d)

Shouting

18.

While talking to clients, you must?

a)

Speak too fast

b)

Speak clearly

c)

Make noise

d)

Argue

19.

Listening carefully helps?

a)

Create conflict

b)

Waste time

c)

Avoid misunderstanding

d)

Create confusion

20.

Which is a formal communication?

a)

Casual chat

b)

Social media comment

c)

Official email

d)

Jokes

21.

Which is most important in client service?

a)

Long speech

b)

Understanding client needs

c)

Loud voice

d)

Forcing decisions

22.

Customer loyalty grows through?

a)

Poor service

b)

Ignoring clients

c)

Good relationship & quality service

d)

Wrong information

23.

A service provider should always be?

a)

Lazy

b)

Angry

c)

Helpful and friendly

d)

Silent

24.

Client communication failure happens due to?

a)

Clear message

b)

Lack of active listening

c)

Good feedback

d)

Proper record

25.

A good communicator?

a)

Talks without pause

b)

Uses difficult words

c)

Uses simple language

d)

Blames client

26.

CPU is known as?

a)

Memory

b)

Brain of computer

c)

Monitor

d)

Keyboard

27.

F5 key is used for?

a)

Help

b)

Close

c)

Print

d)

Refresh

28.

MS Word is used for?

a)

Presentations

b)

Databases

c)

Word processing

d)

Networking

29.

Storage device?

a)

Keyboard

b)

Monitor

c)

Hard disk

d)

Speaker

30.

LAN stands for?

a)

Large Area Network

b)

Limited Area Network

c)

Local Area Network

d)

Less Area Network

31.

Output device?

a)

Keyboard

b)

Mouse

c)

Printer

d)

Scanner

32.

Shortcut for copy?

a)

Ctrl+V

b)

Ctrl+X

c)

Ctrl+C

d)

Ctrl+Z

33.

Operating System is?

a)

Hardware

b)

System Software

c)

Game

d)

Device

34.

Excel file extension is?

a)

.docx

b)

.xlsx

c)

.pptx

d)

.exe

35.

RAM stands for?

a)

Read A Machine

b)

Random Access Memory

c)

Run Access Memory

d)

Real Added Machine

36.

MS PowerPoint is used for?

a)

Typing

b)

Calculations

c)

Presentations

d)

Programming

37.

Which device is used for input?

a)

Printer

b)

Keyboard

c)

Monitor

d)

Speaker

38.

Software is?

a)

Physical parts

b)

Programs / Instructions

c)

Wires

d)

Devices

39.

Example of system software?

a)

MS Word

b)

PowerPoint

c)

Windows

d)

Excel

40.

Full form of USB?

a)

Universal Standard Box

b)

Universal Serial Bus

c)

Unique Service Board

d)

Unit Signal Base

41.

Recycle Bin is used for—

a)

Copy

b)

Cut

c)

Store deleted files

d)

Shut down

42.

Internet browser is—

a)

MS Word

b)

Camera

c)

Calculator

d)

Google Chrome

43.

Device to connect network—

a)

Mouse

b)

Router

c)

Keyboard

d)

Speaker

44.

Shortcut for paste—

a)

Ctrl+Z

b)

Ctrl+V

c)

Ctrl+P

d)

Ctrl+O

45.

Excel is mainly used for—

a)

Drawing

b)

Data calculation & analysis

c)

Audio editing

d)

Video recording

46.

Which is an operating system?

a)

Printer

b)

Linux

c)

Mouse

d)

Excel

47.

The permanent memory of computer is—

a)

RAM

b)

Flash drive

c)

ROM

d)

Cache

48.

Google Drive is used for—

a)

Gaming

b)

Video editing

c)

Cloud storage

d)

Typing

49.

Input and output devices together are called—

a)

Software

b)

Peripheral devices

c)

CPU

d)

System

50.

Which key is used to select all?

a)

Ctrl+X

b)

Ctrl+R

c)

Ctrl+A

d)

Ctrl+U

51.

The main purpose of OSH in ICT is—

a)

Increase work pressure

b)

Reduce salary

c)

Ensure safety and prevent hazards

d)

Increase workload

52.

An example of a physical hazard in ICT is—

a)

Too much screen time

b)

Loose electrical cables

c)

Bad handwriting

d)

Silent room

53.

What is the best way to avoid electrical shock?

a)

Touch wires with wet hands

b)

Stand on metal surface

c)

Ensure wires are properly insulated

d)

Ignore safety rules

54.

Sitting in a wrong posture leads to—

a)

Happiness

b)

Back and neck pain

c)

Fast typing

d)

Better vision

55.

What helps reduce eye strain?

a)

Watching monitor closely

b)

Taking regular breaks (20-20-20 rule)

c)

Staring at bright screen

d)

Working in the dark

56.

ICT equipment should be turned off—

a)

Always during use

b)

Before cleaning

c)

Never

d)

During charging

57.

Which fire extinguisher is safest for electrical fires?

a)

Water

b)

Foam

c)

CO₂ extinguisher

d)

Sand

58.

Workplace ergonomics refers to—

a)

Computer software

b)

Designing workspace for safety & comfort

c)

Game development

d)

Internet speed

59.

A common ergonomic injury in ICT work is—

a)

Leg fracture

b)

Carpal Tunnel Syndrome

c)

Tooth pain

d)

Hair fall

60.

A well-ventilated ICT lab helps—

a)

Increase dust

b)

Reduce internet speed

c)

Maintain fresh air and reduce heat

d)

Increase noise

61.

What should you do if you notice smoke from a computer?

a)

Continue working

b)

Touch the CPU

c)

Turn off power & inform authority

d)

Spray water

62.

Trip hazards occur due to—

a)

Clean floor

b)

Unorganized cables

c)

Bright lights

d)

Chairs

63.

Overloading power sockets may cause—

a)

More internet speed

b)

Fire hazard

c)

Clean electricity

d)

Lower light

64.

Emergency exits must be—

a)

Locked

b)

Hidden

c)

Clear and accessible

d)

Covered

65.

Personal Protective Equipment (PPE) in ICT may include—

a)

Gloves for soldering

b)

Eye protection

c)

ESD wrist strap

d)

All of the above

66.

ESD stands for—

a)

Electric Safety Device

b)

Energy Saving Disk

c)

Electrostatic Discharge

d)

Emergency Shutdown

67.

To protect ICT devices from voltage fluctuations, use—

a)

Keyboard

b)

UPS

c)

Printer

d)

Pen drive

68.

ICT lab floors should be—

a)

Slippery

b)

Wet

c)

Dry and clean

d)

Broken

69.

Good lighting in ICT work helps—

a)

Eye damage

b)

Proper visibility

c)

More heat

d)

Noise

70.

A safe electrical plug should—

a)

Have broken pins

b)

Be loose

c)

Fit tightly and securely

d)

Overheat

71.

What is the biggest risk of working long hours on a computer?

a)

Fun

b)

Health issues like eye strain

c)

Faster internet

d)

Light refresh

72.

ICT equipment should be handled—

a)

Roughly

b)

Carelessly

c)

Carefully

d)

With wet hands

73.

A clutter-free desk helps—

a)

Increase hazard

b)

Reduce accidents & improve focus

c)

Raise stress

d)

Cause injury

74.

In case of emergency, you should—

a)

Panic

b)

Run blindly

c)

Follow emergency procedure

d)

Ignore alarm

75.

OSH training helps workers to—

a)

Work unsafely

b)

Identify and prevent risks

c)

Increase hazards

d)

Break rules

76.

ICT workplace ethics mainly focus on—

a)

Increasing salaries

b)

Fun and entertainment

c)

Doing the right thing and following rules

d)

Personal benefits

77.

Which of the following is an ICT ethical principle?

a)

Misuse of data

b)

Confidentiality

c)

Sharing passwords

d)

Deleting files without permission

78.

Confidential information must be—

a)

Shared with friends

b)

Posted online

c)

Kept secure and private

d)

Sold to others

79.

Which action breaks ICT workplace ethics?

a)

Using licensed software

b)

Copying pirated software

80.

Personal passwords should be—

a)

Shared with coworkers

b)

Written on desk

c)

Kept secret

d)

Posted online

81.

Ethical ICT workers must—

a)

Steal data

b)

Follow organizational policies

c)

Spread viruses

d)

Modify client data without permission

82.

Unauthorized access to a system is—

a)

Ethical

b)

Teamwork

c)

Hacking

d)

Permission

83.

Using office computers for personal illegal work is—

a)

Allowed

b)

Unethical

c)

Encouraged

d)

Normal

84.

Which of the following is an example of digital responsibility?

a)

Creating fake accounts

b)

Respecting others online

c)

Cyberbullying

d)

Spamming

85.

Plagiarism in ICT means—

a)

Hard work

b)

Copying someone’s work without credit

c)

Writing original content

d)

Team discussion

86.

ICT employees should report unethical behavior to—

a)

Social media

b)

Friends

c)

Supervisor / Authority

d)

No one

87.

Which is an ethical way to use the internet at work?

a)

Watching movies

b)

Playing games

c)

Researching work-related tasks

d)

Cyberbullying

88.

Data privacy means—

a)

Stealing data

b)

Protecting user information

c)

Selling data for money

d)

Misusing passwords

89.

Modifying someone’s file without permission is—

a)

Ethical

b)

Unauthorized and unethical

c)

Allowed

d)

Good behavior

90.

ICT professionals must ensure their work is—

a)

Illegal

b)

Incorrect

c)

Accurate and reliable

d)

Harmful

91.

Cyberbullying is—

a)

Professional behavior

b)

Fun

c)

Unethical and harmful

d)

Encouraged

92.

Which of the following is unethical in ICT?

a)

Strong passwords

b)

Backing up files

c)

Installing unauthorized software

d)

Reporting issues

93.

Respect in the ICT workplace includes—

a)

Insulting coworkers

b)

Gossiping

c)

Professional communication

d)

Stealing work

94.

Workplace harassment through email is—

a)

Allowed

b)

Unethical and punishable

c)

Teamwork

d)

Safe

95.

Data backup should be done—

a)

Once in life

b)

Only when computer crashes

c)

Regularly

d)

Never

96.

Ethical ICT workers avoid—

a)

Teamwork

b)

Hard work

c)

Conflict of interest

d)

Reporting issues

97.

Workplace policy violation may lead to—

a)

Rewards

b)

Promotion

c)

Penalty or termination

d)

Bonus

98.

Which is ethical ICT behavior?

a)

Sharing client data

b)

Following cybersecurity practices

c)

Installing malware

d)

Misusing internet

99.

ICT employees should treat clients—

a)

Rudely

b)

Fairly and respectfully

c)

Unequally

d)

Aggressively

100.

Ethical decision-making means—

a)

Avoiding responsibility

b)

Doing what benefits only you

c)

Choosing actions that are right and fair

d)

Ignoring rules

101.

What is the main function of a computer?

a)

Entertainment

b)

Processing data and information

c)

Listening to music

d)

Drawing

102.

CPU stands for—

a)

Central Print Unit

b)

Central Processing Unit

c)

Central Processing Unit

d)

Control Power Unit

103.

The main memory of a computer is—

a)

Hard Disk

b)

RAM

c)

Keyboard

d)

Monitor

104.

Which of the following is an input device?

a)

Monitor

b)

Keyboard

c)

Printer

d)

Speaker

105.

Which of the following is an output device?

a)

Mouse

b)

Keyboard

c)

Printer

d)

Scanner

106.

MS Word is used for—

a)

Calculations

b)

Presentations

c)

Word processing

d)

Browsing

107.

MS Excel is mainly used for—

a)

Presentation

b)

Data calculation and analysis

c)

Typing letters

d)

Watching videos

108.

MS PowerPoint is used for—

a)

Typing

b)

Calculations

c)

Creating presentations

d)

Data entry

109.

Shortcut for copy is—

a)

Ctrl + V

b)

Ctrl + X

c)

Ctrl + C

d)

Ctrl + Z

110.

Shortcut for paste is—

a)

Ctrl + C

b)

Ctrl + X

c)

Ctrl + V

d)

Ctrl + Z

111.

Shortcut for cut is—

a)

Ctrl + C

b)

Ctrl + X

c)

Ctrl + V

d)

Ctrl + Z

112.

Shortcut for undo is—

a)

Ctrl + Y

b)

Ctrl + S

c)

Ctrl + A

d)

Ctrl + Z

113.

Shortcut for select all is—

a)

Ctrl + C

b)

Ctrl + V

c)

Ctrl + A

d)

Ctrl + X

114.

Which device stores permanent data?

a)

RAM

b)

Cache

c)

Hard Disk

d)

CPU

115.

The brain of the computer is—

a)

RAM

b)

CPU

c)

Monitor

d)

Keyboard

116.

Which of the following is system software?

a)

MS Word

b)

Windows OS

c)

MS Excel

d)

PowerPoint

117.

Which of the following is application software?

a)

Linux

b)

BIOS

c)

MS Word

d)

Device driver

118.

Full form of URL is—

a)

Uniform Resource Locator

b)

Uniform Resource Locator

c)

Universal Resource List

d)

Unique Resource Link

119.

Which of the following is used to browse the internet?

a)

MS Word

b)

Excel

c)

Web Browser (Chrome, Firefox)

d)

Notepad

120.

An example of a pointing device is—

a)

Keyboard

b)

Mouse

c)

Printer

d)

Monitor

121.

Antivirus software is used for—

a)

Typing

b)

Printing

c)

Protecting from malware and viruses

d)

Watching videos

122.

Which key combination is used to save a file?

a)

Ctrl + V

b)

Ctrl + X

c)

Ctrl + S

d)

Ctrl + Z

123.

A spreadsheet is used to—

a)

Make slides

b)

Browse internet

c)

Perform calculations and organize data

d)

Type letters

124.

Full form of LAN is—

a)

Large Area Network

b)

Logical Area Network

c)

Limited Area Network

d)

Local Area Network

125.

Full form of WAN is—

a)

Wide Area Network

b)

Web Area Network

c)

Wireless Area Network

d)

Wide Area Network

126.

A network connecting computers in a small office is—

a)

WAN

b)

LAN

c)

MAN

d)

PAN

127.

Which is a non-volatile memory?

a)

RAM

b)

Cache

c)

ROM

d)

CPU

128.

Which device is used to output sound?

a)

Keyboard

b)

Monitor

c)

Speaker

d)

Mouse

129.

Cloud storage example is—

a)

USB

b)

Hard Disk

c)

Google Drive / OneDrive

d)

CD

130.

Which of the following is a web-based application?

a)

Notepad

b)

MS Word

c)

Google Docs

d)

Excel

131.

A computer program that controls hardware is called—

a)

Application software

b)

System software

c)

Browser

d)

Database

132.

Backup of files helps to—

a)

Delete data

b)

Crash system

c)

Prevent data loss

d)

Increase speed

133.

Which key is used to delete text?

a)

Ctrl

b)

Alt

c)

Shift

d)

Delete

134.

Which is an example of storage device?

a)

Keyboard

b)

USB drive

c)

Monitor

d)

Mouse

135.

To increase typing speed, you should—

a)

Watch monitor only

b)

Practice regularly

c)

Use one finger

d)

Ignore typing rules

136.

Which key is used to open Start Menu in Windows?

a)

Alt

b)

Ctrl

c)

Shift

d)

Windows key

137.

Which of the following is used to connect devices wirelessly?

a)

Ethernet cable

b)

USB

c)

Wi‑Fi / Bluetooth

d)

HDMI

138.

In MS Word, a table is used to—

a)

Write paragraph

b)

Organize data in rows and columns

c)

Create slides

d)

Browse web

139.

Which file extension is for Word document?

a)

.xls

b)

.pptx

c)

.docx

d)

.txt

140.

Which file extension is for Excel?

a)

.docx

b)

.pptx

c)

.xlsx

d)

.txt

141.

Which key combination is used to open a new document in Word?

a)

Ctrl + S

b)

Ctrl + O

c)

Ctrl + P

d)

Ctrl + N

142.

Which key combination is used to print a document?

a)

Ctrl + S

b)

Ctrl + O

c)

Ctrl + P

d)

Ctrl + N

143.

Shortcut to find text in Word is—

a)

Ctrl + C

b)

Ctrl + V

c)

Ctrl + F

d)

Ctrl + X

144.

Which is used for video calling?

a)

MS Word

b)

Excel

c)

Zoom / Google Meet

d)

Notepad

145.

To avoid virus infection, you should—

a)

Download from unknown sites

b)

Open spam emails

c)

Use antivirus and trusted sources

d)

Share passwords

146.

Which key combination is used to redo an action?

a)

Ctrl + Z

b)

Ctrl + X

c)

Ctrl + Y

d)

Ctrl + S

147.

The Windows Recycle Bin is used for—

a)

Copying files

b)

Saving files

c)

Storing deleted files temporarily

d)

Running programs

148.

Cloud computing helps to—

a)

Print documents

b)

Store and access data online

c)

Play games offline

d)

Delete files

149.

ICT workplace safety includes—

a)

Eating at desk

b)

Ignoring cables

c)

Proper cable management and posture

d)

Using wet hands

150.

A word processor is mainly used for—

a)

Calculations

b)

Creating, editing, and formatting text documents

c)

Browsing internet

d)

Drawing

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