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WorksheetsRetail Operation NIC Review
Total questions: 162
Worksheet time: 1hrs 23mins
Which scenario best illustrates account takeover in retail ecommerce?
A thief reuses customer login to spend loyalty points
A shopper forgets a password and resets it in-store
A marketer analyzes click-through rates for a sale
A cashier voids a duplicate item during checkout
Active listening in customer service primarily involves
Maintaining eye contact without providing any responses
Offering solutions before the customer finishes speaking
Quick note-taking during a conversation for later review
Structured listening and responsive feedback to the speaker
Advertising in a retail context is best defined as
Posting unpaid notices on a community bulletin board
Producing paid promotions for products and services
Designing packaging to reduce shipping breakage
Negotiating supplier terms for endcap placement
Artificial intelligence in retail most accurately refers to
Machines performing tasks associated with human cognition
Mechanical arms moving boxes on a warehouse line
Any software that stores customer contact details
Basic calculators used for point-of-sale totals
Bonuses for retail employees are best characterized as
Commission rates fixed for all sales departments
Monetary incentives given for great performance
Gift cards awarded randomly during store events
Hourly wage increases mandated by local law
Which term refers to physical retail locations rather than online stores?
Corporation
Broadcast advertising
Bundle pricing
Brick-and-mortar stores
Which best describes bundle pricing in retail?
Offering rebates after purchase is completed
Listing one item at a premium for exclusivity
Charging different prices based on customer segments
Selling multiple items together at a lower combined price
BOPIS stands for a shopping method where customers:
Buy online and return products by mail
Browse online and reserve items without payment
Buy in store and receive delivery at home
Buy online and pick up purchases at a store
BORIS refers to a policy that allows customers to:
Receive instant online price matching
Reserve items online for later payment
Buy online and return items in-store
Ship items from store to customer
Which statement accurately defines broadcast advertising?
Sponsored posts on social media feeds
In-store displays near checkout counters
Paid search ads placed on web browsers
Commercials produced for television and radio
Check fraud occurs when a customer writes a check that:
Does not clear the bank and cannot be paid
Is postdated but honored upon deposit
Is certified by a bank officer first
Clears but triggers overdraft protection
Closed-circuit cameras in retail are primarily used to:
Track online shopper behavior analytics
Monitor store areas via a private control room
Broadcast live ads to in-store televisions
Communicate promotions to sales associates
In a retail setting, communications refers to employees who:
Process supplier invoices and purchase orders
Manage and develop overall store messaging strategy
Handle payroll and employee scheduling
Design in-store shelving and visual layouts
Which items are forms of compensation a company may provide to employees?
Shareholder dividends
Commission and company discounts
Store gift card giveaways
Hourly pay and bonuses
Competitive pricing means retailers set prices by:
Using dynamic pricing based on web traffic
Considering competitor prices when setting their own
Adding a fixed markup over unit cost only
Negotiating prices at point of sale
Which description best fits a corporation in retail?
Franchisee owned by independent local operators
Sole proprietorship with one local storefront only
Cooperative of customers who share store profits
Business with shareholders and centralized multi-store decisions
In retail usage, cost most often refers to the amount:
Charged to customers at the point of sale
Budgeted for store payroll and benefits
Spent on advertising during a campaign
Paid by the retailer to a manufacturer or supplier
Cost of goods sold (COGS) primarily includes:
Direct production costs like materials and labor
Marketing and advertising for product launches
All overhead costs including rent and utilities
Sales commissions and customer service costs
Match each acronym with its correct meaning.
BOPIS
Buy online, pick up in store
BORIS
Buy online, return in store
COGS
Cost of goods sold
CCTV
Closed-circuit television cameras
Which scenario best illustrates competitive pricing?
Setting prices slightly below a rival’s advertised prices
Charging a flat fee unrelated to market conditions
Letting manufacturers set the retail ticket price
Pegging price only to internal production costs
A chain like Walmart with publicly traded stock and centralized decisions is an example of a:
Corporation
Partnership
Sole proprietorship
Nonprofit
Active listening in customer service primarily involves which behavior?
Multitasking while the customer explains concerns
Offering solutions before hearing the full issue
Waiting silently without asking clarifying questions
Focusing on the speaker and confirming understanding
Compensation in a retail context generally refers to
A discount offered to appease dissatisfied shoppers
The cost of acquiring inventory for resale
A loyalty program points balance for frequent buyers
Pay and benefits employees receive for their work
Which actions demonstrate active listening in a sales floor conversation? Select all that apply.
Maintaining eye contact and asking follow-ups
Interrupting quickly to propose a solution
Paraphrasing the customer’s request for clarity
Summarizing next steps before closing
Checking messages while the customer talks
A retailer notices higher COGS this quarter. Which outcome is most directly affected if sales remain constant?
Gross profit will decrease for the period
Net sales revenue will increase automatically
Operating expenses will fall proportionally
Customer foot traffic will immediately rise
In a budgeting exercise, which items typically belong in COGS for a clothing retailer? Select all that apply.
Sales associates’ base salaries
Freight-in costs to bring inventory
Credit card processing fees
Wholesale cost paid to suppliers
Store rent for flagship location
A company offers hourly wages, commissions, and health insurance to sales staff. Collectively, this package is best labeled
Supplier financing arrangement
Customer retention initiative
Variable marketing program
Employee compensation bundle
A loyalty account shows large point redemptions from an unfamiliar device. What is the most plausible explanation?
A normal delay in points posting cycle
The customer legally transferred points
A system bug with no security impact
An account takeover has likely occurred
Which metric uses COGS to evaluate retail performance?
Gross margin percentage on sales
Net promoter score survey rate
Customer lifetime value index
Inventory shrink due to theft
Which combination best exemplifies active listening during a complaint about pricing?
Offer coupon first, avoid questions, move on
Defend policy, speak quickly, end conversation
Redirect blame, escalate immediately, exit
Reflect feelings, clarify facts, agree on solution
Which items are typically excluded from COGS for retailers? Select all that apply.
Sales salaries for cashiers
Store utilities and internet
Direct purchase price of goods
Inbound freight on merchandise
Corporate office rent expense
A candidate asks about base pay, bonuses, and benefits. Which business term covers all three together?
Cash conversion
Capital structure
Compensation package
Contribution rate
Which policy most supports active listening in service training?
Discourage taking notes during calls
Limit eye contact to avoid discomfort
Teach paraphrasing and confirm understanding
Prioritize speed over clarifying questions
Cross-selling primarily aims to do what during a customer purchase?
Recommend complementary items that enhance the purchase
Reduce inventory levels through aggressive markdowns
Offer unrelated products to increase store traffic
Replace the primary product with a premium version
Digital signage in retail is mainly used to accomplish which outcome?
Collect biometric data from customers for personalization
Electronically display images, video, pages and text to inform
Provide secure Wi‑Fi access to shoppers at all times
Replace all printed price tags with permanent screens
Discount pricing is a strategy primarily designed to do what?
Use coupons, rebates and markdowns to drive purchases
Increase perceived luxury through higher list prices
Segment customers by limiting access to deals
Stabilize revenue by eliminating promotional offers
Display or fixture locks, cables, chains and alarms are used mainly to:
Prevent theft of high‑priced items on the sales floor
Improve visual merchandising of seasonal assortments
Track inventory movement for demand forecasting
Facilitate rapid restocking during peak hours
Which situation best demonstrates the POS system detecting card fraud?
A payment is declined after an invalid card number is used
A cashier voids a sale due to a mismatched coupon policy
A customer returns an item without the original receipt
A loyalty account is merged with a duplicate profile
Select all practices that qualify as cross‑selling.
Offering batteries with a new handheld game console
Suggesting a protective case for a purchased tablet
Recommending a high‑end TV instead of a budget model
Proposing unrelated lottery tickets at the checkout
A drone in retail is best defined as a device that:
Replaces cashiers for curbside order confirmation
Acts as a stationary kiosk for order pickup verification
Collects shelf images to power planogram compliance
Is remote‑controlled or autonomous for small‑parcel delivery
Which are likely forms of ecommerce fraud? Select all that apply.
Automated fraud using bots for fake transactions
Return fraud abusing online refund workflows
Account takeovers compromising loyalty program points
Identity fraud involving stolen customer credentials
Which best describes economy pricing in retail?
Bundling extras to increase perceived value
Matching competitor prices during holidays
Raising prices to signal premium quality
Minimizing all costs to keep prices low
Electronic article surveillance (EAS) primarily aims to:
Forecast demand using scanners
Prevent theft through tagged devices
Track employee work schedules
Automate checkout without clerks
Who is an entrepreneur?
A consultant who advises on retail accounting
A manager promoted within a large retailer
An investor who only buys existing franchises
An individual who starts a business based on an idea
Excess inventory occurs when:
Stock exceeds demand due to misestimation
Suppliers delay shipments during peak periods
Stores run out of fast-moving items frequently
Inventory systems convert to new software
FIFO (first in, first out) is a technique that:
Rotates perishables so older items sell first
Prices items higher as stock levels decline
Places new items in front to increase sales
Counts items weekly to track shrinkage
In retail finance, the function primarily includes:
Coaching teams on customer engagement
Designing store layouts and planograms
Managing budgets, reporting revenue and expenses
Negotiating leases with shopping centers
A franchise is:
A temporary pop-up operated during events only
A cooperative where employees share store ownership
A business granted license to retail products in an area
A procurement method for bulk purchasing
Full-time work typically means:
Project-based tasks paid per deliverable
Seasonal hours decided week by week
Flexible hours without minimum commitment
A specific weekly hour requirement with benefits
Match each term to its closest definition.
Economy pricing
Minimize costs to keep prices low
Endcap
Display at the end of an aisle
EAS
Tagged devices to deter theft
Elevator pitch
Succinct persuasive sales message
Excess inventory
Too much stock from demand error
Which statement describes hourly pay?
Bonus-only pay for meeting targets
Commission only based on sales volume
Fixed annual salary regardless of hours
Compensation based on hours worked
An independent retailer is best characterized as
A business owned by an individual
A franchise operated by a corporation
A subsidiary of a national chain
A nonprofit community marketplace
Indirect competitors are retailers that
Offer different products to meet the same need
Target only the same demographic segment
Sell identical products at different prices
Operate in the same shopping center
In retail, Information Technology (IT) functions include
Coordinating inventory communication
Maintaining tech infrastructure
Designing in-store fashion lines
Managing POS data and systems
Which statement best defines inventory?
Future orders pending from suppliers
Products already sold to customers
Only goods displayed on the sales floor
All items in the store and stockroom
Inventory life cycle begins and ends when?
Arrives at store and leaves with customer
Is received in stockroom and counted
Is shelved on floor and later discounted
Is ordered from supplier and invoiced
Inventory replenishment refers to the process of
Discounting items near expiration
Counting items during annual audits
Clearing obsolete items from stock
Ordering to meet product demand
Inventory shrinkage refers to the difference caused by
Seasonal demand fluctuations
Expired products write-offs
Damage or spoilage losses
Theft or shoplifting incidents
Inventory tracking systems typically can
Track price at which sold
Generate employee tax forms
Specify on-hand quantities
Record price reductions
Which statement best describes an invoice?
Customer feedback form for service
Supplier marketing brochure for products
Internal memo about store procedures
Written record of a sale with details
Which term best describes the amount paid by a retailer or supplier for an item?
Item retail
Item cost
Markdown
Markup
A retailer doubles the cost of an item to set its price. Which pricing method is this?
Dynamic pricing
Markup pricing
Loss leaders
Keystone pricing
Select all items typically considered Key Performance Indicators (KPIs) for a retail store.
Store music playlist
Stock turnover rate
Sales per square foot
Average customer spend
Which statement best defines loyalty and rewards programs in retail?
Short-term coupons for single-use promotions
Supplier discounts for bulk purchases by retailers
Marketing programs that incentivize repeat customers
Security protocols to prevent account takeovers
Loyalty fraud most closely involves which activity?
Employees mislabeling inventory to hide shrink
Customers returning used goods for full refunds
Suppliers overbilling retailers for shipments
Thieves using stolen login data to redeem loyalty points
Match the marketing concepts to their descriptions.
Marketing
Developing strategies to promote a brand and offerings
Marketing mix
Combination of tools and strategies to influence purchases
Job description
Written statement explaining a job and its responsibilities
Loyalty and rewards programs
Programs providing incentives to repeat brand shoppers
Which items are classified as merchandise (or product)?
Household items
Food and groceries
Clothes and apparel
Store shelving units
Which action aligns with loss prevention in a retail store?
Launching a seasonal brand campaign
Implementing safety and shrink reduction measures
Running flash sales to clear aged inventory
Negotiating volume discounts with manufacturers
Which statement best defines the goal of retailing?
To reduce supplier prices and distribution costs
To provide merchandise and services customers want
To maximize shelf space while minimizing shrinkage
To automate all stockroom and ordering processes
Gross profit is the difference between which two amounts?
Markup and markdown total
Item cost and item retail
Retail price and keystone price
Revenue and cost of goods sold
Hourly pay compensates employees based on what?
Total store traffic
Level of customer satisfaction
Number of units sold
Number of hours worked
Human resources in retail primarily oversees which set of activities?
Store layout and visual merchandising
Payroll, benefits, and compliance
Performance management and personnel files
Recruitment and training processes
Identity fraud in ecommerce involves what core action?
Spoofing Wi‑Fi networks to collect payments
Faking reviews to inflate product ratings
Duplicating product listings to mislead shoppers
Stealing personal information to purchase goods
Indirect competitors are retailers that
Sell different products meeting the same need
Target identical segments with identical goods
Operate only online without physical stores
Share suppliers and thus similar item costs
An innovation buyer is motivated to
Be first to purchase newest offerings
Wait for markdowns to reduce prices
Buy only proven, long‑standing products
Follow family recommendations for purchases
Inventory refers to
Goods displayed on the front endcap
Only items currently on promotion
All items in a store including stockroom
Products listed in the annual catalog
The inventory life cycle starts when inventory arrives and ends when
It is listed on the quarterly report
It is transferred to another branch
It leaves the store with a customer
It is counted during cycle checks
What does an inventory management system primarily assign and determine?
Storage locations and shelf placement
Vendor contracts and delivery windows
Staff schedules and payroll cycles
Marketing campaigns and loyalty tiers
Inventory replenishment describes the process of
Auditing stock to detect shrink
Tagging items for loss prevention checks
Reducing selling price to speed sales
Automatic or manual ordering to meet demand
Inventory shrinkage refers to
Fewer items in stock than recorded
Excess inventory due to overbuying
Slow‑moving items that need promotion
Seasonal items nearing end of life
Inventory tracking systems typically
Create employee training modules
Pass information to ordering systems
Track selling price for each item
Specify amounts sold and on hand
An invoice typically includes
Customer’s loyalty points balance
Number of products purchased
Terms about the job role
Price of items purchased
Item cost in retail is
Amount customer pays at checkout
Amount paid by retailer or supplier
Difference between price and markup
Fee charged for shipping and handling
Item retail is best defined as
Amount a customer pays the retailer
Wholesale price quoted by supplier
Manager’s suggested promotional price
Cost to store the item in stockroom
A job description is a written statement that
Lists store inventory levels weekly
Summarizes vendor payment terms
Defines a job and its requirements
Explains customer return policies
Key Performance Indicators (KPIs) are values used to measure performance. Which are common retail KPIs?
Stock turnover rate
Average customer spend
Sales per square foot
Total store paint color changes
Keystone pricing means a retailer
Prices below cost to drive traffic
Adds a fixed dollar markup per item
Halves the item cost to set retail
Doubles the item cost to set retail
Loss leaders are items sold
Only online to reduce overhead
Above MSRP to boost margins
At cost to match competitors
Below cost to encourage visits
Loss prevention, also called asset protection, focuses on
Automating payroll tax filings
Optimizing shelf adjacency spacing
Increasing brand awareness campaigns
Reducing waste, breakage, and theft
Loyalty and rewards programs generally
Provide incentives to repeat shoppers
Use purchase history for targeting
Reward loyal customers with benefits
Eliminate need for inventory counts
Loyalty fraud occurs when thieves
Return used items for cash refunds
Steal login info and use loyalty points
Phish suppliers for invoice payments
Create fake coupons to steal discounts
A manufacturer is
An entity that produces finished products
A logistics firm that ships merchandise
A bank that finances store expansions
A retailer that sells goods to consumers
Marketing in retail is responsible for
Setting payroll and benefit structures
Auditing compliance with labor laws
Managing stockroom shelving systems
Developing strategies to promote brand
Markdowns are reductions to the original selling price of items, typically
Done to encourage rapid sales
Used to increase item retail price
Applied to raise overall margins
Set to cover rising shipping costs
Markup is the amount
Equal to customer discount percentage
Subtracted from retail to set keystone
Added to cost to cover expenses and profit
Paid by supplier for promotional space
Markup pricing involves applying
A variable markdown tied to traffic
A predetermined margin rate to costs
A loyalty tier discount at checkout
An hourly pay rate to item pricing
Merchandise refers to
Physical goods bought and sold
Financial instruments for hedging
Software used to track inventory
Digital ads used in promotions
Merchandise adjacency means products
Grouped by vendor delivery schedules
Separated to reduce cannibalization
Placed close together as often co‑purchased
Stacked vertically to increase facings
Match each term to its best description.
Gross profit
Revenue minus cost of goods
Keystone pricing
Doubling cost to set retail
Loss leader
Item priced below cost
Inventory shrinkage
Fewer units than recorded
Merchandise adjacency
Products placed close together
Match the retail system or document to its function.
Inventory tracking system
Specify amounts, prices, and pass to ordering
Inventory management system
Assign locations and placement on shelves
Invoice
Record price and quantity in sale
Job description
Define role requirements and duties
Loyalty program
Reward repeat customers with incentives
Which term best describes customers’ attitudes and expectations about retailers, service, and shopping experiences?
Mindset
On-hand
Ordering
Network
Odd pricing
A retail model that offers customers multiple options to interact that may not be systemically connected is called:
Omnichannel retailing
Open-ended questions
Multiple pricing
Ordering process
Multichannel retailing
Which model integrates multiple channels with technology to create a seamless consumer experience?
Operational errors
Multichannel retailing
Omnichannel retailing
Odd pricing
Network strategy
Multiple pricing is best defined as:
Pricing with endings in 7 or 9
Basing prices on net profit goals
Reducing price to move inventory
Selling a group of items for one price
Charging different prices across channels
Net profit is the difference between revenue and:
Taxes and insurance only
All expenses from operations
Cost of goods only
Cash on hand only
Marketing spend only
Which term refers to your set of contacts that can help in a job search?
Ordering
On-hand
Mindset
Network
OSHA
Non-electronic ink tags are primarily used to:
Deter theft by releasing ink
Track inventory wirelessly
Display dynamic prices
Verify employee hours
Collect customer feedback
Which agency ensures a safe workplace free of physical danger at federal and state levels?
Small Business Administration (SBA)
Department of Commerce (DOC)
Environmental Protection Agency (EPA)
Federal Trade Commission (FTC)
Occupational Safety and Health Administration (OSHA)
Odd pricing is a strategy that typically uses price endings such as:
0 or 5
1 or 6
7 or 9
3 or 8
2 or 4
Work that an employee does without recording their time and therefore without being paid is called:
Off-the-clock work
Flexible scheduling
Remote timekeeping
Shift overage
On-call duty
On-hand (or available inventory) means:
Units available to sell now
Units on purchase orders
Units in transit only
Forecasted future units
Returned units awaiting check
Which question type cannot be answered with yes or no and seeks details from customers?
Open-ended questions
Closed-ended questions
Leading questions
Rhetorical questions
Binary questions
Operational errors often result from poorly executed processes. Which is an example?
Mislabeled items causing accounting errors
Increasing net profit margins
Launching a new omnichannel app
Raising prices in odd numbers
Adding new distribution centers
Operational expenses include which of the following?
Customer tips and donations
Utilities and staff labor
Owner’s personal groceries
Advertising and insurance
Store rent or mortgage
In retail, ordering most specifically refers to when the store:
Follows numerical price endings
Places orders for items to sell
Sets purchase limits per customer
Arranges products on shelves
Schedules employee shifts
The term used when there is not enough merchandise to satisfy demand is:
Out-of-stock
Backorder
Deadstock
Overstock
Drop-ship
MATCH the retail term to its closest definition.
Mindset
Customer attitudes and expectations
Network
Set of helpful contacts
On-hand inventory
Units available to sell now
Odd pricing
Prices ending slightly under round numbers
Multiple pricing
Group of items sold for one price
A store sells three items for $5 as a promotion. Which pricing method is this, and what is a likely customer behavior associated with it?
Dynamic pricing; customers accept price surges
Odd pricing; customers perceive quality increases
Cost-plus pricing; customers compare markups
Multiple pricing; customers buy larger quantities
Premium pricing; customers avoid discounts
A manager asks, “What features do you want in this jacket and why?” This is an example of:
A rhetorical question
An open-ended question
A leading question
A binary-choice question
A closed-ended question
Which scenario best illustrates omnichannel retailing?
Customer sees a TV ad and visits any store later
Customer starts on app, chats support, picks up in store
Customer pays cash at a pop-up market
Customer buys three for $5 at a kiosk
Customer reads a printed catalog at home
Which term describes a thief replacing a cheaper package with a higher-priced item’s package to pay less?
Preventable loss
Personal selling
Physical inventory
Price skimming
Package switching
Inventory recorded continuously as items enter and exit total inventory is called what?
Physical inventory
Periodic inventory
Perpetual inventory
Point-of-sale record
Planogram tracking
Part of an inventory system that includes scanners, registers, and card readers to track sales is called what?
Point-of-sale (POS) system
Perpetual inventory file
Planogram console
Price look-up server
Phone scam filter
A pricing strategy that starts high to capture early adopters, then lowers later is called what?
Prestige pricing
Price skimming
Cost-plus pricing
Loss leadering
Competitive parity
Face-to-face interaction between a customer and a sales associate is called what?
Place strategy
Package switching
Phone scams
Premium pricing
Personal selling
Coercing employees over the phone to take money or gift cards from the store describes what?
POS fraud
Package switching
Employee theft
Vendor fraud
Phone scams
A pricing approach where prices are set higher than competitors to signal exclusivity and quality is called what?
Value pricing
Price skimming
Penetration pricing
Dynamic pricing
Prestige (premium) pricing
How much a customer is asked to pay for an item is best defined as what?
Cost
Price
Margin
Revenue
Markup
A system of numbers used to uniquely identify bulk produce items is known as what?
Price Look-Up (PLU)
SKU ledger code
POS tender code
UPC extension set
Planogram index
Which statements are true about physical, periodic, and perpetual inventory? Select all that apply.
Physical inventory replaces the use of planograms
Perpetual inventory updates continuously with transactions
Periodic inventory values stock on a set schedule
Physical inventory counts every item at a point in time
Periodic inventory eliminates the need for POS data
Which best defines print advertising in a retail context?
Advertising in printed media to reach wide audiences
Only social media ads targeting niche communities
In‑store product demos for walk‑in customers
Television commercials during evening programs
A private company in retail is best described as a firm whose stock is
Not traded on the stock market
Issued only during holiday seasons
Traded on multiple global exchanges
Sold only to store managers
Products (or merchandise) are
Internal reports for inventory planning
Physical goods bought and sold by retailers
Services provided without tangible items
Digital ads that promote a brand image
In retail finance, profit is defined as
Markup added to wholesale purchase price
Cash received from customers at checkout
Total revenue collected before deductions
Revenue minus expenses retained by retailer
Profit margin (or retail margin) is the difference between an item’s
Ticketed price and local sales taxes
List price and markdown percentage
Wholesale price and shipping charges
Retail price and cost of goods sold
Profit margin percentage represents
The share of expenses allocated to labor
The percent of price reduced during sales
The percent by which profits exceed revenues
The percent of inventory sold each month
Promotion in retail refers to
Methods for calculating quarterly taxes
Systems for tagging pallets and cartons
Policies that regulate employee benefits
Strategies to make offerings more appealing
Psychological pricing involves selecting
Prices set only by cost‑plus calculations
Premium prices to signal luxury exclusivity
Specific price numbers that appeal to customers
Any price ending in even numbers for accuracy
Odd pricing, a psychological strategy, typically sets prices that
Are rounded up to the nearest dollar
Include taxes within the shelf price
End in even numbers like 6 or 8
Are slightly less than a round number
Publicity in retail is
Paid placements in weekly circulars
Media attention with newsworthy information
Internal memos about staffing changes
A discount given for word‑of‑mouth ads
QR (quick response) codes are barcodes that
Store only price and tax information
Track cash transactions at the register
Replace RFID tags on shipping pallets
Link to product or website information
Quick change artists are individuals who
Confuse cashiers to obtain extra change
Assist customers during busy hours
Test scanners for accurate pricing
Negotiate bulk discounts legitimately
A radio‑frequency identification (RFID) tag
Prints receipts with return policy information
Stores only barcoded price digits for checkout
Requires line‑of‑sight scanning like paper tags
Holds electronic data read by a radio wave reader
A receipt is a document that
Lists supplier terms before any sale occurs
Summarizes weekly advertising schedules
Confirms a purchase, including digital versions
Tracks employee breaks during a shift
Match each retail term to its best description.
Print advertising
Printed media ads reaching broad audiences
Psychological pricing
Choosing price numbers that appeal to buyers
RFID tag
Electronically stored item data read by radio waves
QR code
Barcode that links to online information
Quick change artist
Person who confuses cashier to get extra change
Which statements are accurate about profit and margins? Select ALL that apply.
Profit margin is retail price minus cost of goods sold
Profit margin percentage shows profits as a percent of revenues
Promotion and publicity directly increase profit calculation
Profit equals revenue minus expenses
Which scenario best illustrates receipt fraud?
Using a found receipt to return matching items
Returning a defective product with original receipt
Exchanging a gift within the posted return window
Price matching an advertised competitor discount
Receiving in retail primarily refers to which activity?
Matching invoice quantities to delivered products
Greeting customers as they enter the store
Scanning items at checkout for sales data
Scheduling deliveries for future store promotions
Refund fraud is best described as
Replacing damaged goods under warranty terms
Abusing return systems through deceptive practices
Providing cash refunds for recalled products
Offering store credit during clearance events
‘Wardrobing’ is another name for which practice?
Rotating seasonal inventory across locations
Re-tagging goods to adjust shelf prices
Leasing store fixtures during remodel season
Renting an item for an event then returning it
The majority of retailers are:
Independently owned
Corporations
Franchises
Online only
This type of business sells directly to the final consumer, such as a grocery store.
Retailing
Wholesaling
Manufacturing
Service
A business that buys goods or services and sells them to the ultimate consumer is a:
manufacturer
producer
retailer
wholesaler
Which is NOT an example of a BIG BOX STORE?
Home Depot
Etsy
Target
TJMaxx
Which of the following terms describes wholesale?
Individually selling products directly to the customer
The sale of products in bulk directly from the manufacturer
Locations where manufacturers distribute and sell their goods
Large self-service grocery stores
Amazon is an example of a pure ___________ retailer.
Television Shopping
Online
Direct Sales
Catalog
What is a key feature of brick-and-mortar stores?
They only sell products online.
They have physical locations where customers can shop in person.
They focus on selling products at wholesale prices.
They offer a wide range of products at discounted rates.
What is a typical feature of department stores?
They specialise in a single product category.
They offer a wide range of products across multiple departments.
They sell products exclusively at wholesale prices.
They operate only through online platforms.
What is an appropriate way to follow up after an interview?
Sending a thank-you email within 24 hours.
Calling the interviewer every day.
Sending a text message.
Visiting the office unannounced.
Which of the following is a key aspect of positive body language during an interview?
Crossing your arms.
Maintaining eye contact.
Looking at your phone.
Slouching in your chair.
Your ultimate goal as a sales associate is to: (a)
Active listening involves:
asking questions
repeating back what the other person said
making eye contact
all the above
