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WorksheetsTechnology in the Workplace
Total questions: 140
Worksheet time: 1hrs 10mins
Which topic best fits a section titled Technology in the Workplace?
Writing memos by hand for records
Hiring policies and vacation rules
Using digital tools for daily tasks
Designing office buildings and spaces
Information Systems & Communication Technology most likely focuses on which idea?
When to schedule annual picnics
How data and messages move efficiently
How cafeterias plan weekly menus
Why companies paint logos blue
Which heading would discuss both advantages like speed and issues like security risks?
Customer Fashion Preferences
Technology Benefits and Drawbacks
Office Etiquette and Manners
Career Paths and Salaries
Integrating Information Systems into Business would mainly involve which action?
Hosting parties to improve morale
Embedding software into business processes
Replacing all staff with outside vendors
Eliminating all paper money worldwide
Match each unit part with its main focus.
Part 1
Workplace use of technology
Part 2
Information systems and communication
Part 3
Benefits and drawbacks of tech
Part 4
Integration into business operations
Which part would most likely cover email servers, networks, and messaging apps?
Part 4: Integrating Information Systems
Part 3: Technology Benefits and Drawbacks
Part 2: Information Systems & Communication Technology
Part 1: Technology in the Workplace
A case study on rolling out a new ERP platform belongs under which part?
Part 4: Integrating Information Systems
Part 3: Technology Benefits and Drawbacks
Part 2: Information Systems & Communication
Part 1: Technology in the Workplace
Which topic best aligns with evaluating productivity gains versus privacy concerns?
Technology in the Workplace
Integrating Systems into Business
Information Systems & Communication
Technology Benefits and Drawbacks
Which example fits Technology in the Workplace for a retail store?
Switching uniforms to brighter colors
Scheduling a neighborhood fun run
Using POS scanners at checkout lanes
Painting new murals in the stockroom
Which item is least likely to be covered in this unit on Information Systems?
Strategies for cooking school lunches
Steps in cloud-based data sharing
Impacts of automation on jobs
Methods for secure communication
Which statement best describes why technology is considered "serious fun" in modern life?
It makes tasks easier and connects people quickly
It limits access to information for most users
It entertains but rarely improves productivity
It replaces human workers in every industry
A small flower shop depends on technology primarily to
Organize tasks and communicate efficiently
Create games for customer entertainment
Avoid interacting with customers entirely
Eliminate the need for any employees
Which device issue is most similar to a common business technology problem described?
Ringtone volume is slightly lower
Wallpaper image looks pixelated
Keyboard gets stuck during typing
Phone camera filter loads slowly
What expectation is placed on workers in nearly any career regarding technology?
Repair all hardware without assistance
Design new operating systems from scratch
Write complex code for every task
Know how to use applications effectively
Why do businesses ‘depend on technology’ according to the passage?
To perform tasks and manage information
To reduce product quality and variety
To increase downtime for maintenance
To keep customers away from stores
Which scenario best illustrates technology helping communication in business?
A team sends updates through email and chat
A store removes all phones from the office
A company disables Internet for everyone
An employee ignores messages for a week
Match each business technology with the problem it might cause when failing.
Printer
Pages do not print
Internet router
No access to online services
Software application
Program will not load
Keyboard
Typing becomes impossible
Multiple devices are mentioned as common in workplaces. Which are typical technologies used by businesses?
Computers and printers
Video game consoles and toys
Cell phones and software
Internet routers and fax machines
When a phone stops working properly, what action mirrors how businesses address tech issues?
Ignore the problem for months
Wait and hope the issue fixes itself
Visit a service provider for repair
Throw the device away immediately
What is a major role of technology in careers across industries?
Enable travel only for entertainment
Remove all customer interaction
Help complete work more efficiently
Guarantee no mistakes are made
Which statement best describes a system in society?
An assembly of things, people, and processes
Only computer hardware and software
Random activities without structure
A single tool used independently
Which pair is an example of systems that help society function?
Bakery oven and recipe
Transportation system and judicial system
Laptop brand and app store
Calendar app and ringtone
Why would communication be difficult without a language system?
Words and sounds would lack shared meaning
Emails would send automatically
Phones would lose signal strength
People would forget technology entirely
What is the main purpose of information systems in organizations?
To store decorations and office art
To entertain customers with media
To gather, create, and distribute useful information
To replace all human workers with robots
Which components typically combine to form information systems in businesses?
Hardware, software, and technology networks
Furniture, uniforms, and office plants
Marketing slogans and brand colors
Cash registers without databases
Put the stages of the Information System Process in order.
Technology produces and collects information
Stage 1
Information is filtered to where it needs to go
Stage 2
Information is processed and organized
Stage 3
Information is communicated to proper channels
Stage 4
Which statements are true about how organizations operate efficiently?
Everything must coordinate and communicate
Employees and technology need synchronization
Only managers share information
Phones and email are unrelated systems
Which scenario best illustrates information being filtered where it needs to go?
Deleting all messages at the end of day
Posting private data on a public board
A report sent to the finance team for review
An employee printing every email received
What does it mean to process and organize information?
Forward everything without checking
Convert raw data into structured insights
Randomly shuffle files for later
Hide records to reduce clutter
Which channel is most appropriate for communicating finalized information in a business?
Personal text messages to friends
Any social media account available
Handwritten notes left anonymously
Proper reporting tools used by stakeholders
Which statement best defines information communication technology in a business context?
Only the physical computers and cabling used
A company’s long-term financial investment plan
Tools enabling business communication and processing
Any social media content a business posts
Which tool is an example of information communication technology used to facilitate meetings across locations?
Traditional postal mail letters
Manual paper filing systems
Company mission statements
Online meeting software tools
Select all items that are commonly included in information communication technology.
Cash registers only
Printers and scanners
Email and webcams
Computer networks
Before the 1980s and 1990s, what was a common way a business communicated with a customer?
Send a letter through postal mail
Send a text message to a smartphone
Host a video conference online
Use collaborative cloud documents
Today, which methods have become primary for business communication with customers?
In-person meetings only
Fax machines exclusively
Handwritten letters only
Email and text messages
What were information systems that used computers commonly called before the technology boom of the 1980s and 1990s?
Digital marketing platforms
Automated cash handling units
Enterprise social channels
Computer-based information systems
Which statement about information systems within organizations is most accurate?
They remove the need for any procedures
They are identical across all departments
They only support small teams within firms
They can support parts, entire organizations, or groups
Match each component to its role in an information system.
Hardware
Physical devices used
Software
Programs and applications
Data
Raw facts and figures
Networks
Connections for sharing
Which list correctly identifies required components to build an information system?
Hardware, software, data, people, procedures, networks
Marketing, finance, HR, sales, logistics, legal
Vision, mission, goals, tactics, strategy, KPIs
Servers, laptops, tablets, phones, printers, routers
Why is communication technology within an information system critical for organizations?
It eliminates the need for data storage
It guarantees profits without risk
It replaces all human decision-making
It must work effectively for operations to succeed
Which option best describes hardware in an information system?
Collections of related records in tables
Programs such as spreadsheets and editors
Rules employees follow for daily tasks
Physical devices like monitor and printer
Software in an organization primarily does what?
Stores products and employee records
Directs hardware to process information
Hires and trains system users
Connects computers over long distances
Data in business information systems is best defined as
Instructions that control device circuitry
Guidelines that govern daily operations
Machines that create and display content
Collections of information organized for use
Who falls under the People component of information systems?
Only executives and decision makers
Only software developers and engineers
Only customers outside the company
Anyone who uses or maintains systems
Which statement about procedures is most accurate?
Numbers stored in accounting tables
Physical parts like keyboard and mouse
Network cables linking two routers
Policies and rules guiding system use
Networks in organizations are mainly used to
Enable devices and systems to communicate
Define authorization and file naming rules
Design icons and page layouts
Store related data for quick retrieval
MATCH the information system component to its example.
Hardware
Scanner and monitor
Software
Spreadsheet application
Data
Employee records table
Procedures
Log in at start of day
Networks
Share files over Wi‑Fi
Which are examples of software used in organizations?
Spreadsheet and word processing tools
Operating systems on office computers
Graphic design applications for marketing
Network switches in the server room
Which scenario illustrates a security-related procedure?
Staff add more rows to product data
Teams install a new chat application
Managers buy faster desktop machines
Employees must log in at start and end
Why are networks considered vital in a connected society?
They allow sending emails and streaming
They replace all software with hardware
They store records without databases
They eliminate the need for procedures
What is the strategic role of information systems in organizations?
Support goals and give advantage
Reduce staff and cut salaries
Sell hardware to customers
Replace managers with automation
Which statement best explains why information must serve a purpose in organizations?
It increases building size quickly
It changes laws and regulations
It entertains employees at work
It keeps operations running smoothly
Which pair correctly matches a school department with an information system or tool it might use?
Guidance counselors
Student information system
Maintenance team
Large screen displays
School administration
Public announcement system
Student body
Social media updates
Which tools are examples of communication technology used in schools for sharing information?
Student lockers and buses
Phone system and social media
School website and PA
Email and texting
Why do organizations combine information systems with communication technology?
To share data across moving parts
To eliminate daily operations
To stop departments from talking
To hide reports from students
Which is the best reason schools generate and communicate information every day?
Many people need timely updates
Students enjoy constant messages
Rules require hourly emails
Websites must be kept busy
Which items are most likely stored in a Student Information System (SIS)?
Student data and records
Building blueprints only
Cafeteria recipes only
Teacher vacation photos
A school wants to alert families about a weather closure within minutes. Which tool is most appropriate?
Monthly assemblies
Texting notifications
Paper suggestion box
Printed newsletters
Which combination best supports staff coordination for meetings and agendas?
Email and calendar tools
Cash registers only
Posters and murals
Classroom decorations
What benefit results when different systems in an organization work together sensibly?
All departments merge into one
Competition is eliminated instantly
Budgets automatically double
Information becomes useful and accessible
Which benefit of technology best explains why businesses can quickly share updates with employees across locations?
Improves workplace communication through rapid messaging
Expands purchasing power with broader options
Saves on travel by reducing physical trips
Bridges the cultural gap among different cultures
A company uses databases to keep customer records and spreadsheets for sales. Which benefit is this an example of?
Stores and analyzes information in many formats
Promotes learning anytime and anywhere
Creates new jobs such as programmers
Allows expansion to other markets easily
Select ALL advantages that directly reduce time or effort in daily operations.
Reduces workload through collaboration tools
Saves time and money by moving information faster
Assists with business processes for smoother operations
Bridges the cultural gap through communication
Expands purchasing power with more options
Match each technology benefit to the most fitting business scenario.
Provides immediate connectivity
Video meetings synchronize teams in real time
Saves on travel
Webinars replace some client visits
Makes use of their data
Dashboards reveal sales patterns
Creates new jobs
Hiring database administrators
A retailer launches an online store and starts receiving international orders. Which benefit is MOST closely illustrated?
Promotes learning anytime, anywhere resources
Allows expansion to other markets or industries
Offers greater availability with 24/7 access
Assists with making decisions using calculations
Why might technology help a small firm negotiate better supplier deals?
Expands purchasing power by increasing options
Bridges cultural gaps between teams
Creates new jobs in local markets
Stores and analyzes information only
Choose the TWO benefits that most clearly improve access for customers at any hour.
Offers greater availability via websites or voicemail
Provides immediate connectivity for fast communication
Promotes learning anytime with online courses
Saves on travel by reducing physical meetings
Allows expansion to other markets or industries
Which statement best captures how technology supports decision-making in organizations?
Performs calculations that guide swift actions
Replaces all physical travel completely
Creates jobs in programming fields
Bridges cultural differences globally
Match each benefit to the business outcome it most likely drives.
Assists with business processes
Smoother day-to-day operations
Improves workplace communication
Faster, clearer team coordination
Stores and analyzes information
Better organized records for insights
Reduces workload
Higher productivity with less effort
Promotes learning anytime, anywhere
Flexible training for employees
A company replaces quarterly in-person meetings with monthly video conferences and email summaries. What TWO benefits are primarily realized?
Bridges the cultural gap only
Saves on travel through virtual meetings
Improves workplace communication speed
Expands purchasing power immediately
Creates new jobs in other industries
Which benefit most directly helps a startup analyze trends from sales, web traffic, and customer feedback?
Makes use of their data through various tools
Bridges the cultural gap among cultures
Allows expansion to other markets quickly
Creates new jobs such as programmers
Match the benefit to the example of increased market reach.
Allows expansion to other markets
Selling to new regions online
Offers greater availability
Customers access services 24/7
Bridges the cultural gap
Cross-cultural teams collaborate
Which risk best describes unauthorized access to sensitive company information stored online?
Security issues from hackers and malware
Replacement costs for aging equipment
Training needs for new applications
Confusion from tone in digital messages
A company suffers when a machine crash stops production until it is repaired. What drawback is this?
Causes confusion in messages
Needs to be learned repeatedly
Creates distractions at work
Increases reliance on technology
Which situation shows reduced employee retention due to technology?
Automation replaces several routine roles
Staff forgets email etiquette rules
Software distracts workers with alerts
New tools require short training sessions
What drawback is highlighted when time-saving tools lead to constant notifications that break focus?
Poses privacy issues
Creates distractions
Involves malfunctions
Needs to be replaced
When new systems roll out and workers must learn them, which drawback applies?
Reduces employee retention
Involves malfunctions
Poses security issues
Needs to be learned
Emails lacking tone cause miscommunication between team members. Identify the drawback.
Poses privacy
Increases reliance
Needs to be replaced
Causes confusion
Match each drawback to the best example.
Poses security issues
Ransomware targets company servers
Poses privacy issues
Customer data leaked by outside access
Needs to be replaced
Aging laptops require costly upgrades
Involves malfunctions
System crash slows the workday
Creates distractions
Notifications outweigh time saved
Which drawbacks directly relate to information exposure?
Creates distractions from technology
Poses privacy issues with sensitive data
Needs to be learned by employees
Poses security issues involving threats
A manager argues that technology always improves productivity with no downsides. Which counterpoint is most accurate?
Digital messages always improve clarity
Automation increases employee retention
New tools never require replacement
Benefits can be outweighed by distractions
Which pair both increases costs for organizations?
Needs to be replaced and needs to be learned
Creates distractions and causes confusion
Poses privacy and poses security
Reduces retention and involves malfunctions
Which statement best explains why Information Systems Planning (ISP) is vital for organizations?
It eliminates costs of training and electricity
It guarantees daily charging is unnecessary
It ensures technology aligns with business goals
It replaces all strategic plans entirely
A company wants to add wireless devices that require daily charging. Which factor should be evaluated before deciding?
Employee lunch menu preferences
Customer birthdays and anniversaries
Cost, staff training, and overhead expenses
Competitors’ favorite device colors
Identify the FIRST key area organizations should evaluate when planning new information systems.
The organization's plans and goals
Vendor relationships and discounts
Historical social media trends
Personal preferences of executives
Which example best shows aligning information systems with short-term goals?
Cancelling advertising to save money
Purchasing printers to meet seasonal demand
Hiring more staff without a budget
Ignoring time and labor requirements
Evaluating the current information system helps an organization do what?
Predict exact future sales
Guarantee zero hardware failures
Measure systems against goals and plans
Avoid budgeting for new initiatives
If a goal is to reduce travel costs using online meetings, what must be assessed?
Office paint colors for webcams
Hardware support for the technology
Employee clothing styles for meetings
Holiday schedules for travelers
Which question belongs in evaluating the current information system?
Do we have necessary hardware for new initiatives?
How many parking spots are shaded?
What is the CEO’s favorite smartphone brand?
Which celebrity endorses our products?
Why can impulse purchases of new tech be dangerous for businesses?
They always reduce maintenance costs
They eliminate training requirements
They may ignore risks and real needs
They guarantee instant competitive advantage
When is upgrading technology necessary despite risks?
To stay competitive in today’s market
To impress visitors with shiny gadgets
To match employee personal devices
To reduce electricity bills instantly
Match each ISP evaluation area with its primary question.
Organization's plans and goals
What do we aim to achieve now and later?
Current information system in place
Does existing tech support these initiatives?
Rewards and risks of technology
What benefits and downsides come with upgrading?
Which three areas should influence a business’s information systems planning when deciding whether to implement new systems?
Celebrity endorsements, social media trends, décor themes
Organization goals and plans, current systems, rewards and risks
Marketing mix, employee hobbies, neighborhood events
Supplier discounts, weather forecasts, storefront design
Why must businesses regularly decide whether to update or maintain their current information systems?
To keep systems unchanged for brand recognition
To avoid training employees on any new tools
To follow every new trend regardless of needs
To align technology with goals and manage risks and costs
In the Kickstand scenario, what main upgrade is Mike considering for his shop?
A larger storefront and new signage
A seasonal pop-up marketing booth
A new supplier and delivery truck
A computerized register and database system
Which factor should Mike evaluate to decide if the upgrade is worth the cost?
What nearby shops are gossiping about
Only the price of the hardware
Options, benefits, dependability, and security
How trendy the interface looks
Match each planning focus with the best description for technology decisions at the Kickstand.
Organization’s goals and plans
Defines short- and long-term outcomes
Current information systems
Describes existing cash register and spreadsheet
Information systems rewards and risks
Weighs benefits like efficiency against security issues
What is Mike’s short-term staffing goal for the Kickstand?
Hire two new employees for summer
Replace all current staff immediately
Outsource all sales to a website
Eliminate part-time roles entirely
What is Mike’s long-term sales goal for the business?
Focus only on inventory accuracy
Stop tracking sales to save time
Keep sales flat to reduce pressure
Increase annual sales after years of stability
Which question would best help Mike decide whether to modernize his system?
Do customers like the shop’s paint?
What color should the bicycles be?
Can posters replace digital records?
Will the upgrade improve reliability and security?
Which of the following are potential rewards of upgrading to a digital register and database?
Better data for decision-making
Elimination of all security risks
Faster transactions and smoother inventory
Guaranteed profit without effort
Which risk must be considered when adopting a new information system at the Kickstand?
Instant employee mastery without training
Automatic sales growth with no marketing
Permanent removal of all costs
Security vulnerabilities and dependability issues
Mike uses spreadsheets for bookkeeping but finds the volume overwhelming. Which tool is suggested as more efficient for large, structured records?
Database software for organized records
Presentation software for slides
Email software for newsletters
Graphic design software for logos
Customers say the credit card reader is slow. What upgrade could speed up payments?
Smartphone app with portable reader
Cash-only policy for faster lines
Manual imprint device with carbon slips
Website blog to announce sales
Match each existing technology at The Kickstand with its main problem.
Cash register
Handwritten receipts slow checkout
Spreadsheet software
Overwhelming volume in bookkeeping
Credit card reader
Slow payment processing
Running a bicycle shop can be expensive, and Mike plans to hire two new employees. Which statement best describes a cost-related risk of upgrading technology?
Purchases and training will require significant time and money
Upgrades guarantee instant profit without any costs
Hiring more staff eliminates technology expenses
New equipment never needs employee training time
Which of the following are likely rewards if Mike upgrades his systems?
Employees complete work more efficiently
Customers receive better service
Business becomes more modern and competitive
Immediate elimination of all operating costs
Why might new software help Mike keep better records?
It organizes and maintains accurate information
It replaces employees with robots entirely
It automatically lowers product prices daily
It removes the need for any inventory counts
Which outcome reflects the idea that businesses sometimes must spend money to make money?
Ignoring customer complaints about payment speed
Investing in upgrades leads to smoother operations
Cutting all technology purchases every year
Delaying staff training to save short-term time
After upgrading, employees and customers comment that operations run more smoothly. Which benefit is most aligned with long-term planning?
Mike can stop tracking inventory permanently
Mike should switch entirely to cash-only sales
Mike will not need to upgrade again for some time
Mike will eliminate all staffing needs
Which combination best aligns an upgrade with the problem it solves at The Kickstand?
Graphic design software improves tire durability
Portable card reader speeds credit transactions
Database software manages large bookkeeping data
Digital cash register reduces checkout delays
Which statement best explains how information systems affect a business’s bottom line?
They reduce costs and improve decision quality
They focus only on external marketing tasks
They mainly increase hiring across departments
They remove the need for employee training
Which benefit is most closely linked to using data for more profitable decisions?
Improved decision-making with timely insights
Higher spending on legacy technologies
Reduced need for organizational goals
Greater emphasis on paper-based reports
Select all outcomes commonly supported by modern information systems in organizations.
Ability to communicate across locations
Reduced workload through automation
Guaranteed job security for all roles
Increased productivity across teams
Information communication technology has made it possible for businesses to do which of the following?
Replace all staff with contractors
Avoid adopting any new technologies
Operate more efficiently and successfully
Limit collaboration to office hours
Which statement best describes how technology impacts jobs and careers?
All traditional jobs become obsolete quickly
Technology has no effect on job demand
New roles appear but skills do not change
Some roles decline while new careers emerge
Match each information systems benefit to its description.
Reduced workload
Automation handles routine tasks
Increased productivity
More output with same resources
Better decisions
Use of data for profitability
Improved communication
Anytime, anywhere connectivity
A student does not plan to become an information systems professional. Why should they still learn how systems work together in organizations?
It benefits them in any career path chosen
It replaces the need for internships
It lets them avoid teamwork entirely
It guarantees a managerial promotion
Which misconception about information systems is most accurate to correct?
They eliminate the need for managers
They only matter to IT departments
They support operations across a business
They prevent collaboration between teams
Select the tasks listed in a typical unit review workflow for students.
Schedule a class field trip
Visit the companion website
Download the review worksheet
Submit the completed worksheet
Which statement best describes an entrepreneur in a small business?
Takes risks to create value for customers
Avoids risks to protect personal savings
Follows instructions from company managers
Waits for market leaders to set trends
A local bakery wants to increase profit. Which action most directly raises profit margin without changing sales volume?
Add many new product flavors quickly
Hire more staff for shorter lines
Reduce ingredient waste and utility costs
Increase advertising on social media
Match each business function to its main responsibility.
Operations
Producing goods efficiently
Marketing
Promoting products to customers
Finance
Managing money and budgets
Human Resources
Hiring and training staff
Which options are examples of fixed costs for a startup clothing brand?
Monthly shop rent payment
Thread used per shirt
Salaries for full-time staff
Electricity for sewing machines
A student sells custom phone cases at 10each.Unitvariablecostis 6 and monthly fixed costs are $400. What is the break-even quantity?
40 units
100 units
60 units
50 units
Which pricing strategy sets a low initial price to enter a competitive market and attract price-sensitive customers?
Penetration pricing
Price skimming
Psychological pricing
Premium pricing
Match each business term with the best example.
Market segmentation
Targeting teens who game online
Unique selling proposition
Cases with scratch-proof eco material
Customer loyalty program
Points for every repeat purchase
Which statements are advantages of sole proprietorships?
Limited liability protection
Profits go to the owner
Easy to start and control
Shared decision-making power
A cafe surveys customers and learns most value fast service over new flavors. What should be the priority action?
Streamline order and pickup process
Increase menu photos and posters
Launch seasonal specialty drinks
Redesign the cafe interior
Which factor is most likely a measurable SMART objective for a school store?
Increase weekly sales by 15 percent
Become the most popular shop
Offer the best snacks ever
Make students happier daily
Which statement best describes a business’s primary goal when setting prices for a new product?
Recover production costs without profit
Maximize short-term revenue only
Balance customer value and profitability
Undercut all competitors at any cost
Which factor most directly influences a company’s break-even point?
Employee motivation levels
Fixed and variable cost structure
Brand color palette choices
Number of social media followers
A local café introduces a loyalty program. What is the most likely business objective behind this decision?
Expand into new geographic markets
Lower equipment depreciation expense
Increase customer retention rate
Reduce supplier lead times
Which combination represents the marketing mix elements often called the 4Ps?
Product, Price, Place, Promotion
Planning, People, Process, Profit
Positioning, Packaging, Purpose, Power
Productivity, Policy, Presence, Publicity
Match each business term with its best description.
Revenue
Income from sales before expenses
Profit
Income remaining after all expenses
Fixed costs
Expenses that do not change with output
Variable costs
Expenses that change with output
A company increases production volume while keeping the same total rent expense. Which cost category does rent most likely belong to?
Marginal costs category
Mixed costs category
Variable costs category
Fixed costs category
Which scenario illustrates market segmentation?
Setting a single universal price
Grouping customers by shared needs
Using only online advertising
Selling one product worldwide
Which actions are examples of promotion in the marketing mix?
Cost accounting and budgeting work
Product design and packaging choices
Social media campaigns and coupons
Distribution center location decisions
A startup chooses to sell through an online store instead of a physical shop. Which ‘P’ of the marketing mix is most involved?
Price decision mostly
Place decision mostly
Product decision mostly
Promotion decision mostly
Which statement about demand and price is generally correct in basic business analysis?
Price and demand are unrelated variables
As price falls, demand always falls
As price rises, demand always increases
Higher prices can reduce quantity demanded