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WorksheetsHOUSEKEEPING
Total questions: 20
Worksheet time: 15mins
What is the name of the tool above?
Lobby duster
Lobby lounge
Vacuum cleaner
Broom
The housekeeping staff responsible for cleaning guest rooms is…
laundry
room attendant
banquet
front office
“Occupied room” means…
The room is under repair
The room is out of order
the room occupied by guest
The room is vacant
Turn down service is usually done in the…
evening to night
night
every morning
check-in time
Guest supplies include…
Shampoo, soap, cotton buds
vanity kit and shaving kit
towel, shampoo, bathrobe
laundry bag, slippers, shower cap
During turn-down service, the guest is still in the room. What is the professional action?
Enter the room to save time
Greet the guest & offer to return later
Leave without saying anything
Ask the guest to step outside
What does “turn-down service” mean?
Repairing room furniture
Cleaning during checkout
Preparing the room for the night
Inspecting room facilities
What does the green light mean?
guest ask not to be disturbed by the room attendant
the guest will check out at that moment
the guest want to their room cleaned
all answer its correct
what is the meaning of the red lamp
guests don't want to be disturbed
guest just check in
all correct
guest will be check out
Which area is cleaned first during bathroom cleaning?
toilet bowl
mirror
shower area
wash basin
What is the function of a mattress protector?
Decoration only
Protecting bed from the dirt
Replacing bed sheet
Making bed softer
what's the meaning of ONL
room containing guest belongings
status where the guest is not in the room
the room occupied but the guest didn't bring any belongings
dirty room
choose the one that includes guests amenities
A guest leaves jewelry in the room after check-out. What is the correct procedure?
Record and report as Lost & Found
mark the jewelry as a loans items
report and give to security
keep it personally
A guest extends stay while still borrowing a loan item. What should be done?
ignore
update the loans record
charge immediately
take the item back
A room is shown as “Vacant Clean” in the system, but a guest is still inside. This is called
overbooking
dirty room
status error
room discrepancy
What is the correct status after a guest checks out but the room has not been cleaned?
vacant clean
vacant dirty
occupied clean
occupied dirty
When should room status be changed from Vacant Dirty to Vacant Clean?
After room inspection is completed
After guest checks out
After cleaning by room attendant
Before cleaning
What is the main function of a par stock system in housekeeping?
Reducing staff workload
Increasing storage space
Ensuring sufficient supplies at all times
all correct
Which equipment is best used to clean high areas such as ceilings and air vents?
feather duster
ceilings broom
mop
broom only
