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8.4 - On The Phone

Total questions: 56

Worksheet time: 23mins

Name
Class
Date
1.

Mr. Brown isn’t ______ now.

Would you like to leave a message?

a)

available

b)

caller

c)

engaged

d)

conversation

2.

I can’t hear you well.

The ______ is bad.

a)

memo

b)

line

c)

appointment

d)

delivery

3.

I’m calling to get a(n) ________ with Dr. Brown.

a)

invitation

b)

delivery

c)

appointment

d)

call center

4.

James: Hello! This is Sam speaking. May I talk to Mr. Richards, please?

Secretary: Hang on a second. I’m sorry the line is ________ .

a)

discovery

b)

caller

c)

message

d)

engaged

5.

Daniel: Tell Bob I will be at the library at two p.m. David: Sure, I will write a short _______ for him.

a)

memo

b)

connection

c)

caller

d)

device

6.

I’m sorry to _______ that, so we can make an arrangement later.

a)

hear

b)

call

c)

contact

d)

confirm

7.

Some teenagers enjoy making phone calls,

but others prefer _______ messages.

a)

dialing

b)

texting

c)

delivering

d)

answering

8.

The phone is ringing, but nobody _______ it.

a)

repeats

b)

engaged

c)

delivers

d)

answers

9.

Harry: “Hold on a moment please. I’ll _______ him for you.”

a)

repeat

b)

say

c)

get

d)

confirm

10.

Please _______ your ticket online within a week.

a)

repeat

b)

confirm

c)

communicate

d)

complain

11.

She called the _______ to ask about her order.

a)

delivery

b)

connection

c)

memo

d)

customer service

12.

I called my brother, but he didn’t _______ the phone.

a)

speak up

b)

pick up

c)

hang on

d)

hold on

13.

The secretary: “Would you like to leave a _______ for Mr. Brown?”

a)

dial

b)

caller

c)

discovery

d)

message

14.

I couldn’t hear you clearly.

Could you please _______ that please?

a)

confirm

b)

repeat

c)

dial

d)

hang on

15.

Could you _______ the line, please?

a)

repeat

b)

book

c)

hold

d)

speak

16.

I’ll _______ a table at the restaurant for tonight.

a)

report

b)

book

c)

contact

d)

deliver

17.

The customer called the _______ to complain about his order.

a)

call center

b)

message

c)

conversation

d)

appointment

18.

When I called the hospital,

I asked for the _______ number to reach the doctor.

a)

moment

b)

sentence

c)

delivery

d)

extension

19.

She was very angry, so she suddenly decided to _______ the phone.

a)

hang up

b)

call back

c)

dial

d)

pick up

20.

The secretary: “Please _______ a minute. I’ll get Mr. Richards.

a)

hang on

b)

confirm

c)

dial

d)

arrange

21.

Can you _______ with me after the meeting?

a)

report

b)

leave

c)

communicate

d)

complain

22.

The _______ wants to leave a message

because the manager isn’t available at the moment.

a)

memo

b)

dial

c)

hang on

d)

caller

23.

Lucy: Sorry, I can’t come. I hurt my leg.

Burcu: Oh! Get well soon. Let’s _______ later.

a)

report

b)

book

c)

meet up

d)

dial

24.

He couldn’t make a call because his cell phone _______ was very weak.

a)

conversation

b)

message

c)

signal

d)

appointment

25.

Could you please _______ me after work?

I need to talk to you.

a)

call

b)

complain

c)

arrange

d)

deliver

26.

Smartphones are very _______ among teenagers all around the world.

a)

boring

b)

popular

c)

awful

d)

expensive

27.

Teenagers _______ their smartphones for many different purposes.

a)

book

b)

dial

c)

use

d)

answer

28.

I spend lots of time on social networks

because they help us _______ with each other.

a)

arrange

b)

complain

c)

connect

d)

dial

29.

I always _______ the emergency number 112 when I need help.

a)

arrange

b)

dial

c)

answer

d)

connect

30.

I prefer _______ communication with my friends

because social networks can make people feel lonely.

a)

face-to-face

b)

dialing

c)

emergency

d)

texting

31.

Who is DEFINETELY NOT available at the moment?

a)

Mr. Brown

b)

Mr. Jordan

c)

Mr. Logan

d)

Mr. Miller

32.

Confirm

a)

Bilgi

b)

Onaylatmak

c)

Bağlamak

d)

İletişim kurmak

33.

Available

a)

Müsait

b)

Meşgul

c)

Randevu

d)

Yoluyla

34.

Delivery

a)

Görüşme

b)

İç hat

c)

Gönderi

d)

Bağlamak

35.

Emergency

a)

Bildirim

b)

Telefon görüşmesi

c)

Acil durum

d)

Yer ayırtma

36.

Application

a)

Uygulama

b)

Tartışma

c)

Bildirim

d)

Yorum

37.

Pick up

a)

Telefonu kapatmak

b)

Hatta beklemek

c)

Telefonu açmak

d)

Görüşmek

38.

Answer

a)

Soru

b)

Tekrar

c)

Yanıtlamak

d)

Randevu

39.

Hear

a)

Görmek

b)

İşitmek

c)

Konuşmak

d)

Bulunmak

40.

Hang on

a)

Telefonu kapatmak

b)

Aktarmak

c)

Hatta beklemek

d)

Cevaplamak

41.

Extension

a)

Telefonu bağlamak

b)

Dahili hat

c)

Meşgul

d)

İletişim kurmak

42.

Memo

a)

İstek

b)

Tahmin

c)

Kaygı

d)

Not

43.

Engaged

a)

Evil

b)

Meşgul

c)

Bilmek

d)

Müsait

44.

Hang up

a)

Hatta beklemek

b)

Telefonu açmak

c)

Görüşmek

d)

Telefonu kapatmak

45.

Conversation

a)

Bilgi

b)

Durum

c)

Görüşme

d)

Cevaplamak

46.

Complain

a)

Şikayet etmek

b)

Maliyet

c)

Aktarmak

d)

Denemek

47.

Put through

a)

Beklemek

b)

Birine bağlamak

c)

Çağırmak

d)

Koymak

48.

Keep in touch

a)

Telefonla çağırmak

b)

İletişimi güçlendirmek

c)

Konuyu uzatmak

d)

İletişim kurmak

49.

Repeat

a)

Tekrar etmek

b)

Karşılık

c)

Bilgi

d)

Şaşırmış

50.

Line

a)

Not

b)

Hat

c)

Mesaj

d)

Tuşlamak

51.

Call back

a)

Arama yapmak

b)

Gerisini getirmek

c)

Geri aramak

d)

Arkasını aramak

52.

Order

a)

Birine aktarmak

b)

Sipariş vermek

c)

Görüşme

d)

İptal etmek

53.

Communicate

a)

Bağlanmak

b)

İletişim kurmak

c)

Görüşmek

d)

Onaylamak

54.

Dial

a)

Seslenmek

b)

Görüşmek

c)

Geliştirmek

d)

Tuşlamak

55.

Appointment

a)

Randevu

b)

İçerik

c)

Bilgi aktarmak

d)

Ayarlama

56.

Connect

a)

İletişim kurmak

b)

Görüşmek

c)

Bağlamak

d)

İletmek