WorksheetsLegislation and working practices influencing businesses
Total questions: 44
Worksheet time: 22mins
Identify which of the following is a law set by parliament:
legislation
policy
procedure
solution
State which regulations COSHH applies to:
chemicals
consumables
disabilities
electronics
State one consequence of a business not meeting legal requirements:
customer satisfaction
enhanced productivity
increase in business
loss of reputation
Identify what the acronym HASAWA stands for.
Health and Safety at Work Act
Hazardous Substances and Waste Act
Health and Safety Awareness Act
Human and Animal Safety at Work Act
Outline the importance of the Health and Safety at Work Act.
It ensures that all employers provide a safe working environment and look out for the health of their employees—wherever their place of work.
It allows employers to ignore health and safety regulations if they choose.
It only applies to office workers and not other types of employees.
It is mainly concerned with employee wages and salaries.
Three factors covered by the Trades Descriptions Act.
the quantity or size of goods, how they were made or processed, what they are made of and when they were made
the price of goods, the location of sale, the brand reputation
the advertising methods used, the packaging design, the store layout
the delivery speed, the customer service quality, the payment options
Identify the Act that GDPR comes under:
Data Protection Act
Freedom of Information Act
Computer Misuse Act
Copyright, Designs and Patents Act
Identify the regulation in which employers should report work-related accidents or illness:
Reporting of Injuries, Diseases and Dangerous Occurrences Regulations (RIDDOR)
Health and Safety at Work Act (HSWA)
Control of Substances Hazardous to Health (COSHH)
Provision and Use of Work Equipment Regulations (PUWER)
Two responsibilities of the duty holder relating to the Electricity at Work Regulations:
1. Have the electrical systems constructed in a way that prevents danger 2. Maintain the electrical systems as necessary to prevent danger (including a 5-year fixed installation inspection)
1. Ensure all employees are trained in first aid 2. Only use electrical systems during daylight hours
1. Allow unqualified personnel to repair electrical faults 2. Ignore regular maintenance schedules
1. Disconnect all electrical systems during weekends 2. Use only battery-powered equipment
Identify the process employers can put in place to address preventative actions in the workplace:
Risk Assessments
Annual Leave Planning
Payroll Processing
Team Building Exercises
Identify how fatigue and possible injury can be avoided:
adopting correct posture
bending the back when lifting
reaching for equipment
standing for long periods
Identify which of the following is a hazard:
burned skin
hot equipment
slipping over
tripping up
State what an autoclave is suitable for:
hand cleansing
laundering towels
metal tools
wooden tools
Identify how human factors can affect safety in the workplace
People contribute to accidents through poor behaviour, carelessness, error or haste; Poor judgment and bad decision making; Disregard for procedures
Human factors have no impact on workplace safety
Human factors only improve safety and never cause accidents
Human factors are only relevant in office environments
Human factors are only important for managers
Outline examples of occupational factors that may affect individuals in a salon environment:
Contact with hair and beauty products that may result in developing dermatitis
Exposure to loud music causing hearing loss
Working with heavy machinery leading to back injuries
Handling electrical wiring for lighting installation
Two personal presentation expectations:
Clean hair and good personal hygiene
Wearing excessive jewelry and strong perfumes
Untidy clothes and unkempt appearance
Ignoring cuts and abrasions
Two examples of accidents or emergencies that may occur in a salon:
Accidental injury – a trip or fall resulting in a minor injury
Only minor injuries such as paper cuts and bruises
Outline the steps that should be taken to avoid contact dermatitis:
Wear gloves when using chemicals, wash and dry hands thoroughly and use moisturiser/barrier cream
Avoid washing hands after using chemicals
Use chemicals without any protection
Ignore skin care after chemical exposure
Identify how the treatment or service area should be kept:
Clean and tidy throughout the service/treatment
Messy and cluttered during the service/treatment
Only cleaned at the end of the day
Untidy until the client complains
Identify a product that can be used safely as a sanitising agent on the skin:
An antiseptic
A disinfectant
A pesticide
A detergent
State at what temperature towels should be washed:
30°C
40°C
50°C
60°C
Identify which of the following can be used to line work surfaces to maintain hygiene:
couch roll
disposable gown
hand towel
plastic cape
State which of the following is a respiratory condition that may be aggravated by inhalation of chemicals:
asthma
diabetes
eczema
psoriasis
Cross-infection refers to:
the transmission of infection from one person to another
the process of healing after an infection
the prevention of infection through vaccination
the body's natural defense against infection
Outline one process within the workplace that will inhibit cross-infection:
Ensure that surfaces, door handles, and tables are wiped down with disinfectant wipes or solution regularly. Salon floors should be cleaned regularly. Having a cleaning schedule will help to ensure floors are clean and accidents avoided from slippery surfaces.
Allow employees to share personal protective equipment without cleaning.
Encourage staff to eat at their workstations without washing hands.
Ignore spills and stains on the floor until the end of the week.
Outline two PPE requirements for salons:
Gloves, aprons, eye protection and masks; plastic gowns and capes; training for staff on how to use equipment.
Hair dryers and curling irons; scented candles and air fresheners; decorative mirrors.
Manicure sets and nail polish; hair color and bleach; customer loyalty cards.
Shampoo and conditioner; magazines and books; complimentary beverages.
Outline the consequence of not recognising infectious conditions in a salon:
• There is the risk of a potential threat to the health of staff and clients and the potential loss of business and reputation of the business
• It will result in immediate financial gain for the salon
• It will guarantee customer satisfaction and loyalty
• It will eliminate the need for hygiene protocols
Identify the virus that remains in the body for life once it has been contracted:
Herpes simplex; Cold sores.
Influenza; Flu.
Rhinovirus; Common cold.
Norovirus; Stomach flu.
Identify three pieces of PPE that should be used when spray tanning:
• Disposable gloves, apron, mask
• Safety goggles, ear plugs, steel-toe boots
• Lab coat, safety shoes, hard hat
• Face shield, welding gloves, respirator
Outline one viral condition that is most commonly found on the hands or feet:
Warts; Verrucae.
Eczema.
Psoriasis.
Impetigo.
Identify a specialist related to issues with the hair or scalp:
cosmetologist
dermatologist
psychologist
trichologist
Identify which of the following is recognised by the government as the standard setting body for the hair and beauty industry:
BABTAC
HABIA
NHBF
UKSA
Identify which of the following would be seen in a code of ethics:
breaching industry standards
freedom of information
keeping client confidentiality
staff contract specifications
Identify a good place to network with others in the industry:
retail outlet
salon closure
team meeting
trade show
The purpose of a code of practice is:
to provide guidelines for acceptable behavior and standards within a profession or organization.
to replace all existing laws and regulations.
to eliminate the need for professional training.
to restrict innovation and creativity in the workplace.
Three items of guidance that may be included in a code of practice.
Procedures, ethical standards, safety measures
Recipes, fashion tips, travel advice
Movie reviews, sports scores, weather forecasts
Game rules, song lyrics, dance moves
7. The government agency that recognises industry codes of practice is:
Australian Competition and Consumer Commission (ACCC)
Department of Education
Australian Taxation Office (ATO)
Department of Health
A code of ethics in the hair and beauty sector is:
A set of guidelines for professional conduct and standards.
A list of popular hairstyles and beauty trends.
A manual for using hair and beauty products.
A schedule for salon appointments and bookings.
Identify one consequence of breaching an industry code of practice:
Legal action may be taken against the business.
The business will automatically receive an award.
Employees will get a salary increase.
The business will be exempt from future regulations.
Which of the following outlines three salon standards that meet professional practices?
Maintaining hygiene, using sterilized tools, and providing client consultations
Ignoring hygiene, skipping sterilization, and avoiding client feedback
Using outdated products, neglecting safety protocols, and limiting staff training
Allowing unlicensed staff, disregarding client privacy, and avoiding record keeping
Clinical waste is ________ appropriately.
disposed of
created
ignored
used
There is a private area with secure storage (such as lockers) for clients to use before beauty treatments if ________ or personal items need to be removed.
clothing
food
documents
shoes
Services and treatments are completed to a ________ standard.
high
low
average
poor
Salon staff provide a consistently high standard of customer service and always behave ________.
professionally
carelessly
rudely
casually
impatiently
