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WorksheetsFormative assessment — IT Support Service Level-03
Total questions: 30
Worksheet time: 15mins
Which social media platform is mainly used for photo sharing?
Quora
What is the term used for copying information from one location to another?
Move
Copy
Delete
Archive
Expressing opinions in meetings should be:
Respectful and constructive
Timid and silent
Loud and aggressive
Interruptive
The taskbar is typically found:
At the top of the screen
Inside the task manager
In the control panel
At the bottom of the screen
Which of the following is NOT a peripheral device?
Monitor
Mouse
Keyboard
CPU
Assisting users experiencing technical difficulties is a key aspect of:
Customer Relationship Billed up
Manufacturing
Financial analysis in an IT system
Customer support service in an IT system
Interpreting IT infrastructure involves understanding:
Software Architecture
Computer Architecture
Historical events
The underlying systems and components that operations
What does BIOS stand for?
Best Internet Operating Software
Binary Information Operating Syst
Basic Input Output System
Booting In Operating System
Which part of the computer supplies power to all components?
CPU
Motherboard
RAM
Power Supply Unit
What does MBR stand for?
Master Boot Routine
Memory Boot Recovery
Main Boot Record
Master Boot Record
What is the main function of the motherboard?
Stores data
Supplies power
Connects all computer components
Display output
A common boot media used for OS installation is:
Hard Disk Drive
Solid-State Drive
USB boot disk
Network Cable
When two devices on a network have the same IP address, it is called:
IP conflict
Packet loss
Network congestion
Wireless interference
A PC internet firewall is used to:
Speed up internet connection
Protect the PC from unwanted network traffic
Install software applications
Connect to a wireless network
After installing application software, you should:
Immediately uninstall it
Buy a new computer
Delete the installation file
Configure it as per requirement and check functionality
What is the final step after installing and configuring software?
Shutting down the computer
Checking the functionality of the installed software
Opening the user requirements
Changing the password
A documented process to recover and restore business functions after a disruptive event is:
Disaster recovery plan
Network diagram
Security policy
Software license
First step in performing backup recovery is to:
Delete the original data
Collect the backup for recovery
Create a new backup
Format the hard drive
Documented troubleshooting status is reported to the:
User
Hardware manufacturer
Software vendor
Authority
Documented after troubleshooting is completed?
The user's favorite color
Computer maintenance and troubleshooting status
The weather conditions
The price of the computer
What is symbol in word processing?
A special character or mark (such as ©, ™, ¥) inserted into text using the Symbol tool
A page number automatically added to the footer
A document template used for formatting
A predefined paragraph style like Heading 1
Which platforms used for professional networking.
Snapchat
Facebook Marketplace
What is an IT device?
A physical electronic equipment that processes, stores, or transmits data
A software license agreement
A printed policy document
A cloud service subscription
What does RAM stand for?
Random Access Memory
Readily Available Memory
Remote Access Module
Rapid Application Manager
What is a driver?
Software that enables the operating system to communicate with specific hardware
A utility for compressing files
A hardware device for storing backups
A program that blocks network traffic
What is an IP address?
A numerical label assigned to a device on a network that identifies it for communication
A password used to log in to the internet
A physical location of a router
A brand name of a network adapter
What information is typically displayed under "System information"?
Hardware specifications, operating system version, and configuration details
User passwords and security answers
Email inbox and contacts
Installed video games and achievements
Why is recovery planning important?
It ensures rapid restoration of systems and data after incidents, minimizing downtime and loss
It increases the speed of internet browsing only
It makes computers consume less electricity automatically
It prevents employees from installing any software
What should be done with identified problems?
Document, analyze, prioritize, and implement corrective actions
Ignore them if they are minor
Immediately replace all hardware
Wait for automatic updates without action
What needs to be installed after the operating system is installed?
Device drivers for hardware components
Screensavers
Video files
Printer paper
