WorksheetsThè 1
Total questions: 80
Worksheet time: 40mins
Fill in the blank with an appropriate word or phrase (2 words). A(n) (a) presents an overview of a longer report to people who may not have time to read the entire document.
Fill in the blank with an appropriate word or phrase (2 words). (a) result from firsthand experience and observation, such as surveys, interviews, and experiments.
Fill in the blank with an appropriate word or phrase (2 words). (a) come from reading what others have experienced or observed and recorded, such as books and journals.
Fill in the blank with an appropriate word or phrase (2 words). Reports that present data without analysis or recommendations are called (a) .
Fill in the blank with an appropriate word or phrase (2 words). (a) provide findings, analyses, and conclusions, and may also provide recommendations.
Fill in the blank with an appropriate word or phrase (2 words). The (a) of organization is appropriate when readers may be disappointed or hostile toward the report’s findings.
Fill in the blank with an appropriate word or phrase (3 words). A(n) (a) introduces a formal report and is usually less formal than the report itself.
Fill in the blank with an appropriate word or phrase (3 words). The (a) shows the headings in the report and their page numbers to help readers locate topics.
Fill in the blank with an appropriate word or phrase (2 words). A(n) (a) is a written offer to solve a problem, provide a service, or sell equipment.
Fill in the blank with an appropriate word or phrase (2 words). The (a) highlights the findings, conclusions, and recommendations of a report.
Multiple Choice Questions. Choose the best answer. Which of the following is NOT a function of the introduction in a formal report?
To discuss the analysis of findings
To announce the topic of the report
To describe the problem or purpose
To preview the report's organization
Multiple Choice Questions. Choose the best answer. The planning of every report begins with a statement of:
Purpose
Budget
Work plan
Staffing
Multiple Choice Questions. Choose the best answer. Which of the following is an example of an analytical report?
A monthly sales report
A justification/recommendation report
A progress report
A compliance report
Multiple Choice Questions. Choose the best answer. What type of heading describes the content of a section (for example, Cost Savings from Recycling) rather than just listing the topic?
Functional heading
Talking heading
Main heading
Subheading
Multiple Choice Questions. Choose the best answer. When you organize a report using the direct strategy, where should the recommendations be placed?
At the very end of the report
In the appendix
Near the beginning of the report
In the middle of the analysis
Multiple Choice Questions. Choose the best answer. Which section of a proposal usually includes a deadline for acceptance?
Background
Staffing
Budget
Conclusion/Authorization
Multiple Choice Questions. Choose the best answer. A report that examines the practicality and advisability of following a course of action is called a:
Feasibility report
Yardstick report
Progress report
Trip report
Multiple Choice Questions. Choose the best answer. What is the primary purpose of a Letter of Transmittal?
To list the references used
To introduce the report to the reader
To serve as the report cover
To analyze the data
Multiple Choice Questions. Choose the best answer. Which graphic is best for showing changes over time?
Pie chart
Line chart
Flowchart
Organization chart
Multiple Choice Questions. Choose the best answer. Plagiarism involves:
Using another person's ideas without citing the source
Summarizing sources with proper attribution
Collecting original data from participants
Paraphrasing material with an in-text citation
Fill in the blank with an appropriate word or phrase. The number of words is indicated in brackets. A(n (a) (2 words) lists work history job by job but in reverse order, starting with the most recent position.
Fill in the blank with an appropriate word or phrase. The number of words is indicated in brackets. A(n (a) (2 words) focuses on a candidate’s skills rather than on past employment history.
Fill in the blank with an appropriate word or phrase. The number of words is indicated in brackets. A(n (a) (2 words) (also called a cover letter) introduces your résumé and highlights your strengths.
Fill in the blank with an appropriate word or phrase. The number of words is indicated in brackets. (a) (3 words) (ATS) are software used by companies to scan and rank résumés based on keywords.
Fill in the blank with an appropriate word or phrase. The number of words is indicated in brackets. The (a) (2 words) stands for Situation, Task, Action, and Result, which is a technique for answering behavioral interview questions.
Fill in the blank with an appropriate word or phrase. The number of words is indicated in brackets. (a) (2 words) are usually short and used to eliminate candidates who fail to meet minimum requirements.
Fill in the blank with an appropriate word or phrase. The number of words is indicated in brackets. (a) (2 words) are conducted by a group of people, often including supervisors and colleagues.
Fill in the blank with an appropriate word or phrase. The number of words is indicated in brackets. After an interview, you should send a (a) (3 words) to the interviewer to express your appreciation.
Fill in the blank with an appropriate word or phrase. The number of words is indicated in brackets. (a) (2 words) skills (such as communication and teamwork) are often as important as technical skills to employers.
Fill in the blank with an appropriate word or phrase. The number of words is indicated in brackets. In a résumé, start each bullet point under "Experience" with a strong (a) (2 words).
Multiple Choice Questions. Choose the best answer. What is the main purpose of a cover letter?
To repeat everything in the résumé
To ask for a high salary
To motivate the recipient to read the résumé and grant an interview
To list references
Multiple Choice Questions. Choose the best answer. Which résumé format is most popular with recruiters?
Functional
Chronological
Video résumé
Infographic résumé
Multiple Choice Questions. Choose the best answer. When listing your work experience, you should:
List every job you have ever held
Focus on duties rather than accomplishments
Use action verbs to describe your achievements
Include your supervisor's name and phone number
Multiple Choice Questions. Choose the best answer. Which of the following is a "Behavioral" interview question?
"Tell me about yourself."
"What are your strengths?"
"Tell me about a time when you solved a difficult problem."
"Where do you see yourself in five years?"
Multiple Choice Questions. Choose the best answer. What is the best way to prepare for "What is your greatest weakness?"
Say you have no weaknesses.
Choose a weakness that is actually a strength (e.g., "I work too hard").
Mention a weakness and explain how you are working to correct it.
Refuse to answer the question.
Multiple Choice Questions. Choose the best answer. In a "Panel Interview":
You interview with one person.
You interview with several people at the same time.
You are interviewed via a computer program.
You interview with a group of other candidates.
Multiple Choice Questions. Choose the best answer. To make your résumé "ATS-friendly", you should:
Use many graphics and columns.
Use standard headings and keywords from the job description.
Use creative fonts and colors.
Save it as an image file.
Multiple Choice Questions. Choose the best answer. What should you do within 24 hours after a job interview?
Call the manager to ask if you got the job.
Send a thank-you note or email.
Apply for another job at the same company.
Post about the interview on social media.
Multiple Choice Questions. Choose the best answer. "Situational" interview questions ask you to:
Describe your past experiences.
Explain how you would handle a hypothetical work scenario.
Verify the details on your résumé.
Discuss your salary expectations.
Multiple Choice Questions. Choose the best answer. When asked "Do you have any questions for us?" at the end of an interview, you should:
Say you have no questions.
Ask about the company's mission, team, and next steps for the hiring process.
Ask immediately about vacation time and perks.
Criticize parts of the interview.
When using the indirect strategy to deliver bad news, you should begin with a neutral or positive statement that does not reveal the bad news. Choose the best term for this opening.
buffer
apology
summary
warning
Identify the concept described as the ability to understand and enter into the feelings of another, which is crucial when delivering negative news.
empathy
emotional intelligence
active listening
sympathy
Select the term commonly used for the persuasive framework that stands for Attention, Interest, Desire, and Action.
AIDA model
direct strategy
goodwill closing
negative message format
In a sales letter, which device serves to reduce risk for the customer, as in a money-back guarantee or a free trial?
risk reducer
guarantee
price discount
testimonial
Appeals that focus on status, ego, and sensual feelings are called:
emotional appeals
logical appeals
economic appeals
ethical appeals
Appeals that focus on making or saving money, increasing efficiency, or making good use of resources are called:
rational appeals
emotional appeals
ethical appeals
social appeals
To avoid legal liability when writing negative messages, you should avoid language that may damage a person's reputation. What is this kind of language called?
defamatory language
hedging language
technical jargon
passive voice
In a negative message, the section that explains why the bad news is necessary is called:
reasons
buffer
closing
subject line
A message written by a customer to identify or correct a wrong (e.g., broken product, billing error) is called a:
claim letter
resignation letter
recommendation letter
thank-you letter
In the Action part of a persuasive message, you should make the action easy and provide a:
incentive
apology
summary
warning
Which of the following is the best advice when delivering bad news?
Place the bad news at the very beginning of the letter.
Apologize profusely and repeatedly.
Use the passive voice to depersonalize the action (e.g., "The application was rejected").
Blame the computer or company policy without explanation.
Which of the following is not a goal when writing a negative message?
To make the receiver understand and accept the bad news.
To maintain a positive image of the organization.
To hide the truth so the reader doesn't get angry.
To avoid future correspondence on the same matter.
The sandwich technique implies placing the bad news:
Between the buffer and the reasons.
Between the reasons and the closing.
In the postscript (P.S.).
In the subject line.
What is the primary goal of the Attention phase in AIDA?
To ask for the order immediately.
To list the price of the product.
To capture the reader’s awareness and create a receptive opening.
To provide detailed evidence.
Testimonials and statistics are primarily used to build:
Attention.
Interest/Desire (Credibility).
Action.
A buffer.
When refusing a claim, you should:
Accuse the customer of misuse immediately.
Present valid reasons before the refusal.
Use words like "cannot," "claim," and "rejected."
Close with an apology.
Which of the following is an effective resale or sales promotion in a closing?
"We hope you will not be disappointed."
"We look forward to your next order."
"Check our website for the upcoming summer sale."
"We apologize for the inconvenience."
In a persuasive internal memo to your boss, the best tone is:
Aggressive and demanding.
Emotional and pleading.
Professional, objective, and evidence-based.
Extremely informal.
Abusive language involves:
Calling people names (e.g., "deadbeat", "crook").
Stating facts calmly.
Providing reasons for a refusal.
Offering a compromise.
What is the best way to close a bad-news letter?
Repeat the bad news to make sure they understood.
Apologize again.
Offer a forward-looking, pleasant statement (Alternative/Good wishes).
Restate the reasons in detail.
Fill in the blank with an appropriate word or phrase. The number of words is indicated in brackets. A(n) (a) (2 words) delivery method involves speaking freely from notes/outline, rather than memorizing or reading a script.
Fill in the blank with an appropriate word or phrase. The number of words is indicated in brackets. The three main parts of a business presentation are the introduction, the body, and the (a) (1 word).
Fill in the blank with an appropriate word or phrase. The number of words is indicated in brackets. (a) (2 words) consists of nonverbal messages such as eye contact, facial expressions, and posture.
Fill in the blank with an appropriate word or phrase. The number of words is indicated in brackets. In a presentation, the (a) (2 words) (or hook) is designed to grab the audience's attention immediately.
Fill in the blank with an appropriate word or phrase. The number of words is indicated in brackets. (a) (2 words) (such as "First," "Next," "Therefore") help the audience follow the organization of your ideas.
Fill in the blank with an appropriate word or phrase. The number of words is indicated in brackets. (a) (2 words) involves judging others by your own cultural standards and believing your culture is superior.
Fill in the blank with an appropriate word or phrase. The number of words is indicated in brackets. A(n) (a) (2 words) culture (like Japan or China) relies heavily on context, relationships, and nonverbal cues rather than explicit words.
Fill in the blank with an appropriate word or phrase. The number of words is indicated in brackets. (a) (2 words) teams are groups of people who work together from different locations using technology.
Fill in the blank with an appropriate word or phrase. The number of words is indicated in brackets. Detailed data, complex charts, or long lists should be given to the audience as (a) (1 word) rather than put on a slide.
Fill in the blank with an appropriate word or phrase. The number of words is indicated in brackets. The 6x6 rule suggests that a PowerPoint slide should have no more than six bullets and six (a) (2 words).
Multiple Choice Questions. Choose the best answer. Which is the most effective way to combat stage fright (fear of public speaking)?
Memorize the entire speech.
Practice and prepare thoroughly.
Drink a lot of coffee before speaking.
Imagine the audience is not there.
Multiple Choice Questions. Choose the best answer. What is the function of the "Conclusion" in a presentation?
To introduce new information.
To summarize main points and leave a memorable takeaway.
To analyze the data.
To present the credentials of the speaker.
Multiple Choice Questions. Choose the best answer. When using visual aids (PowerPoint/Prezi), you should:
Read the text directly from the screen.
Use dark text on a dark background.
Talk to the audience, not the screen.
Put every word you say on the slide.
Multiple Choice Questions. Choose the best answer. "Ethos" in persuasion refers to:
Emotional appeals.
Logical arguments.
The speaker's credibility and character.
The time limits.
Multiple Choice Questions. Choose the best answer. In "Low-context" cultures (like the USA or Germany):
Words are taken literally and directness is valued.
"Yes" might mean "I hear you," not "I agree."
Business relies heavily on social trust.
Contracts are seen as flexible guidelines.
Multiple Choice Questions. Choose the best answer. Which phase of Team Development (Tuckman's model) involves conflict and disagreement?
Forming
Storming
Norming
Performing
Multiple Choice Questions. Choose the best answer. To handle a hostile question during a Q&A session, you should:
Get angry and defensive.
Ignore the person.
Remain calm, polite, and answer factually.
Argue with the questioner.
Multiple Choice Questions. Choose the best answer. "Soft skills" required for professionalism include:
Coding and software proficiency.
Accounting knowledge.
Communication, teamwork, and etiquette.
Machine operation.
Multiple Choice Questions. Choose the best answer. When presenting to a cross-cultural audience, you should:
Use a lot of slang and idioms.
Speak fast to show fluency.
Simplify your language and check for understanding.
Assume they know everything about your culture.
Multiple Choice Questions. Choose the best answer. The best way to end a Q&A session is to:
Stop abruptly when time is up.
Let the audience leave while you are answering.
Offer a closing statement to reinforce your main message.
Apologize for running late.
