WorksheetsUnit 1 - Person-Centred Care and Communication Quiz
Total questions: 15
Worksheet time: 8mins
Name
Class
Date
1.
A patient arrives at the pharmacy unable to speak English fluently. Rather than using a translation service, a staff member speaks slowly and loudly, assuming this will help. Why is this approach problematic in terms of person-centred care?
a)
It respects the patient's independence by not involving others
b)
It fails to address the actual barrier to communication and may make the patient feel uncomfortable or patronised
c)
It demonstrates positive body language and engagement
d)
It ensures the patient receives information quickly without delays
2.
A pharmacy assistant notices that a regular patient has stopped collecting their asthma medication. According to person-centred care principles, what should the assistant's first step be?
a)
Assume the patient no longer needs the medication and remove it from their records
b)
Contact the patient's GP to report non-compliance
c)
Inform the pharmacist to prescribe a different medication that might be easier to use
d)
Ask open questions to understand the patient's reasons and listen actively to their concerns
3.
Which of the following scenarios best demonstrates the principle of 'Care is Coordinated' in pharmacy practice?
a)
A pharmacy assistant dispenses a prescription without checking the patient's allergy history
b)
A pharmacy assistant notifies colleagues that a delivery has not been fully processed, allowing others to locate needed items for patients
c)
A pharmacy assistant maintains confidentiality by refusing to discuss any patient information with other staff members
d)
A pharmacy assistant provides counselling on how to use an inhaler device
4.
A 15-year-old requests emergency contraception at the pharmacy. What is the most appropriate action for a pharmacy assistant to take?
a)
Provide the medication but inform the patient's parents
b)
Dispense the medication immediately without further involvement
c)
Refer the patient to a pharmacist to assess capacity to consent and consider potential safeguarding concerns
d)
Refuse the request and ask the patient to return with a parent or guardian
5.
A patient with a visual impairment asks for advice about their new medication. Which adaptation would best support effective communication in this situation?
a)
Write detailed instructions on a small label and assume they can read it
b)
Speak more slowly and use simplified language
c)
Suggest the patient brings a family member to read all information to them
d)
Provide verbal explanations and offer to arrange large-print or audio versions of the patient information leaflet through the EMC service
6.
According to the principles of valid consent, which element is missing from this scenario: A pharmacist explains a new service to a patient and the patient verbally agrees to participate, but the pharmacist does not explain what will happen to the patient's data or how it will be stored?
a)
Written documentation
b)
Voluntary consent
c)
Informed consent
d)
Capacity to consent
7.
A pharmacy assistant observes a child arriving at the pharmacy with visible bruises and appearing withdrawn and fearful. The child's carer is aggressive and controlling. What does this scenario most likely represent?
a)
Normal childhood behaviour that requires no action
b)
A situation that should be handled privately without involving other staff
c)
Evidence that the child simply needs better pain relief medication
d)
Potential safeguarding concerns that should be reported following workplace protocols
8.
How do health inequalities specifically affect a patient's ability to engage with pharmacy services and make healthy lifestyle choices?
a)
Health inequalities are not relevant to pharmacy practice
b)
All patients experience health inequalities equally regardless of their circumstances
c)
A patient living in a deprived area with low income may struggle to afford travel to the pharmacy, purchase recommended OTC medicines, or access healthy food options
d)
Health inequalities only affect wealthy patients who have too many healthcare options
9.
A patient refuses to consent to having their blood pressure monitored at the pharmacy, despite the staff member's repeated attempts to convince them of the benefits. What should the pharmacy assistant do?
a)
Report the patient as non-compliant to their GP
b)
Accept the patient's decision and respect their autonomy without coercion
c)
Continue persuading the patient until they agree
d)
Assume the patient lacks capacity to make this decision
10.
Which of the following best explains why non-verbal communication is considered more significant than verbal communication in pharmacy interactions?
a)
Non-verbal communication eliminates the need for clear spoken explanations
b)
Non-verbal cues such as body language and tone of voice make up the majority of communication and can convey whether staff are approachable and trustworthy
c)
Verbal communication is irrelevant in healthcare settings
d)
Non-verbal communication is always more honest than what people say
11.
A pharmacy assistant is counselling a patient on medication use. The patient has autism and finds eye contact distressing. How should the assistant adapt their communication?
a)
Respect the patient's needs by reducing eye contact whilst maintaining open body language and clear verbal communication
b)
Assume the patient cannot understand complex information about their medication
c)
Avoid speaking to the patient directly and communicate only through written notes
d)
Insist on maintaining eye contact as it shows professionalism
12.
Why is it important for pharmacy staff to understand the concept of stereotyping when providing person-centred care?
a)
Stereotyping is not relevant to healthcare practice
b)
Stereotyping can lead to incorrect assumptions about how patients want information presented, potentially excluding them from appropriate services or support
c)
Stereotyping ensures all patients are treated identically without considering individual needs
d)
Stereotyping helps staff provide faster service by making assumptions about patients
13.
A patient with a hearing impairment arrives at the pharmacy asking for advice on a new medication. The pharmacy assistant notices the patient is struggling to understand verbal explanations. Which approach best demonstrates person-centred care whilst overcoming this communication barrier?
a)
Assume the patient cannot understand complex information and provide only very basic, simplified explanations
b)
Speak louder and repeat the same verbal explanation multiple times until the patient understands
c)
Refer the patient immediately to the pharmacist without attempting to help, as hearing loss is too complex for an assistant to manage
d)
Offer written information, check if a hearing loop is available, and ask the patient their preferred method of communication before proceeding
14.
Julia, a pharmacy assistant, decides not to complete booking in a delivery of spacer devices because they are 'rarely dispensed' and she wants to take her lunch break. Later that day, a child with asthma cannot receive the spacer device they need. How does this scenario demonstrate why person-centred care must be applied even when patients are not present?
a)
It shows that pharmacy assistants should never take lunch breaks during their shift
b)
It demonstrates that only pharmacists need to consider person-centred care, not support staff
c)
It proves that spacer devices are not important pharmacy stock items
d)
It illustrates that individual tasks, even small ones, directly impact patient outcomes and coordinated care requires all staff to complete their responsibilities with patients in mind
15.
A 15-year-old young person requests emergency contraception from your pharmacy. You are unsure whether they have the capacity to consent to this treatment. What is the most appropriate action that demonstrates both person-centred care and safeguarding responsibility?
a)
Refuse to help and tell them to come back with a parent or guardian
b)
Provide the medication immediately without any assessment, as young people have the same presumed capacity as adults
c)
Assume they have capacity because they are old enough to understand and proceed with dispensing
d)
Refer them to the pharmacist to assess their capacity to consent, as this is a decision that requires professional judgment and may involve safeguarding considerations
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