Wayground logo

Free Printable Worksheets

Font size

S
M
L
XL
Worksheets

QSM-THC

Total questions: 20

Worksheet time: 10mins

Name
Class
Date
1.

It is the continual process of detecting and reducing or eliminating errors in manufacturing, streamlining supply management, improving the customer experience, and ensuring that employees are up to speed with training.

a)

Quality

b)

Quality Service Management

c)

Total Quality Management

2.

It is uniquely positioned to accelerate organizational growth through better execution and alignment.

a)

Quality

b)

Quality Control

c)

Quality Service Management

3.

He highlighted and reinvented the concept of customer service, giving us the concept of after-sale service and warranty.

a)

Walter A. Shewhart

b)

William Edward Deming

c)

Joseph M. Juran

d)

Kaoru Ishikawa

4.

He is also known as the Father of Statistical Quality Control.

a)

Walter A. Shewhart

b)

William Edward Deming

c)

Joseph M. Juran

d)

Armand V. Feigenbaum

5.

The word tourism is derived from French word “__________" meaning is to tour or travel.

a)

Turismo

b)

Turisme

c)

Turism

d)

Tourismo

6.

He revolutionized Japanese Philosophy on quality management.

a)

Walter A. Shewhart

b)

William Edward Deming

c)

Joseph M. Juran

d)

Philip B. Crosby

7.

PDSA stands for.

4 lines
8.

TQM stands for.

4 lines
9.

TQC stands for.

4 lines
10.

It means receiving and entertaining guests in a way that makes them feel well taken care of. It leverages ambiance, service and products or amenities to provide guests with the best experience possible.

a)

Hospitality

b)

Hospitable

c)

Hospitality Management

11.

Cardinal means.

a)

Irrelevant

b)

Important

c)

Essential

d)

Insignificant

12.

It refers to physical objects for which a demand exists.

a)

Product

b)

Goods

c)

Services

13.

It is a place of interest that tourist visits, typically for its inherent or exhibited cultural value, historical significance, natural or built beauty, or amusement opportunities.

4 lines
14.

Variability is also known as heterogeneity.

a)

True

b)

False

15.

What is your course subject?

4 lines
16.

He was an American quality control expert businessman.

a)

Walter A. Shewhart

b)

Joseph M. Juran

c)

Armand V. Feigenbaum

d)

Kaoru Ishikawa

17.

It is a broad geographic area that serves as the main place a visitor spends their trip, offering an overall experience with amenities and infrastructure.

4 lines
18.

What are the A's of Tourism?

a)

Amenities

b)

Access

c)

Accommodation

d)

Activities

19.

How many dimensions of product quality according to Garvin?

4 lines
20.

It is a place to stay.

(a)