WorksheetsDesktop Support Essentials
Total questions: 10
Worksheet time: 5mins
What is the primary function of a desktop support technician?
To develop software applications.
To oversee hardware manufacturing processes.
To manage network security protocols.
To assist users with hardware and software issues.
How do you troubleshoot a computer that won't boot?
Check power supply and connections, listen for beeps, disconnect peripherals, boot in Safe Mode, check hardware, reset BIOS, use recovery media.
Run a virus scan, check for software updates, clean the keyboard.
Replace the hard drive, reinstall the operating system, update the graphics driver.
Change the monitor, adjust the screen brightness, reset the printer.
What steps would you take to resolve a slow computer?
Run antivirus scan, close unnecessary programs, update software, upgrade hardware, perform disk cleanup.
Clear browser cache, change power settings, uninstall all applications.
Increase screen brightness, restart the computer, change desktop wallpaper.
Install a new operating system, disable antivirus, run a defragmentation tool.
What is the purpose of a device driver?
To enhance the speed of internet connections.
To provide a graphical user interface for applications.
The purpose of a device driver is to enable communication between the operating system and hardware devices.
To manage system memory and storage allocation.
How can you check for hardware issues on a PC?
Run diagnostics tools, check BIOS errors, monitor hardware, test memory, inspect components, and test hard drive.
Update software drivers, clean the system, check for malware.
Replace the power supply, upgrade the RAM, reinstall the OS.
Run antivirus scans, adjust display settings, clear cache.
What is the difference between a virus and malware?
A virus is a general term for all software; malware is a specific type of virus.
A virus is a specific type of malware; malware is a general term for all malicious software.
Malware is a type of virus; viruses are harmless software.
A virus is a type of antivirus software; malware protects against viruses.
How do you perform a system restore in Windows?
Access Control Panel, choose 'Recovery', and initiate a reset.
Open Command Prompt, type 'restore', and restart the computer.
Open System Properties, click 'System Restore', select a restore point, and follow the prompts.
Right-click on 'This PC', select 'Manage', and delete system files.
What tools are commonly used for remote desktop support?
Splashtop
TeamViewer, AnyDesk, RDP, LogMeIn, Chrome Remote Desktop
GoToMyPC
VNC Viewer
What is the significance of keeping software updated?
It enhances security, performance, and compatibility.
It increases the risk of software conflicts and errors.
It limits the software's functionality and features.
It reduces the need for backups and restores.
How do you handle a user who is frustrated with their computer?
Listen, empathize, ask questions, provide guidance, and check in.
Ignore their concerns and move on.
Suggest they restart their computer immediately.
Tell them it's a common issue and not to worry.
