NEW
Font size
WorksheetsCertified Agentforce Specialists
Total questions: 2
Worksheet time: 60secs
Universal Containers has a requirement to provide a sales summiary for its sales reps who are using Employee Agents, but they are not happy.
Update the standard record summary action.
Create a Record Summary custom prompt template.
Create a Knowledge Answer custom prompt template.
Universal Containers (UC) recently attended a major trade show and received thousands of new leads from event badge scans. UC is struggling to follow up with each lead in a timely, personalized way. Leadership wants to:
Qualify and nurture leads 24/7.
Provide accurate answers to prospect questions.
Automatically book meetings with qualified prospects.
Free up reps to focus on building relationships and closing deals.
Which Agentforce capability should UC implement to meet these goals?
Commerce Agent.
Sales Coach.
SDR Agent.
