WorksheetsIGCSE T&T - Keywords MCQ 1
Total questions: 15
Worksheet time: 5mins
What term describes 'how people can reach or enter a place, such as getting to an airport or entering its facilities'?
Accessibility
Transfer
Access
Infrastructure
The 'continued choice to buy from the same provider' is a key indicator of what?
Market Share
Competitive Advantage
Brand Loyalty
Customer Base
A unique attribute that makes an organization more attractive than its rivals is known as a what?
Marketing Strategy
Competitive Advantage
Market Leader Status
Unique Selling Point (USP)
Which of the following best defines 'Abilities enabling staff to deliver quality help'?
Interpersonal Skills
Personal Presentation
Product Knowledge
Customer Service Skills
Which term refers to 'Environmentally sustainable, nature-focused properties'?
Eco-Resorts
Green Destinations
Nature Reserves
Sustainable Infrastructural Development
A qualitative research method involving 'small discussions where customers share opinions' is known as what?
Surveys
Interviews
Focus Groups
Questionnaires
An 'Establishment offering paid stays, meals, and services' is a standard definition for which type of accommodation?
Hostel
Guest House
Serviced Apartment
Hotel
A transport mode that 'relies on another linked mode’s operations' (e.g., an airport train tied to flight schedules) is described as what?
Integrated Transport
Urban Transit
Interdependent Transport
Express Link
The 'Investigation of target audience characteristics and needs' is the core purpose of which business activity?
Market Segmentation
Market Research
SWOT Analysis
Direct Marketing
What is the correct term for a 'Government agency promoting a country’s tourism'?
Destination Management Company (DMC)
Regional Tourism Organisation (RTO)
National Tourism Organisation (NTO)
Non-Government Organisation (NGO)
'How staff appear, speak, and behave' is a crucial part of which concept in hospitality?
Body Language
Customer Service Standards
Personal Presentation
Service Ethos
Dividing a target audience 'by lifestyle, values, and attitudes' rather than by age or income is an example of which type of market segmentation?
Demographic Segmentation
Geographic Segmentation
Behavioral Segmentation
Psychographic Market Segmentation
What is the correct term for an 'Overland journey to view wildlife in its natural habitat'?
Game Drive
Ecotourism
Safari
Adventure Tourism
'Particular food needs like gluten-free or vegetarian' are commonly referred to as what?
Meal Plans
À La Carte Options
Special Dietary Requirements
Buffet Arrangements
A 'Person who shows visitors around places of interest' and brings stories to life is best described as a what?
Tour Operator
Destination Manager
Concierge
Tour Guide
