WorksheetsGet it Done_Quizz15 Chap3_Reward the right thing
Total questions: 12
Worksheet time: 6mins
Name
Class
Date
1.
A company rewards employees for the number of emails sent per day. Email volume rises, but customer satisfaction drops. What went wrong?
a)
The incentive rewarded a proxy instead of the real objective
b)
Employees lack communication skills
c)
The reward was too small
d)
Customers became more demanding
2.
A city pays citizens for every rat tail delivered. Soon, tailless rats appear everywhere. This outcome illustrates:
a)
Moral hazard
b)
The Cobra Effect
c)
Loss aversion
d)
The Hawthorne effect
3.
A manager only rewards teams when quarterly targets are hit. Teams hide problems until the end of the quarter. What should be rewarded instead?
a)
Total revenue
b)
Hours worked
c)
Team competition
d)
Early problem reporting and correction
4.
Why do incentives work even if people don’t change their mindset?
a)
They increase discipline
b)
They replace intrinsic motivation
c)
They modify the situation in which behavior occurs
d)
They remove free choice
5.
A student is rewarded for finishing assignments quickly. Quality drops sharply. What is the core problem?
a)
The reward encourages shortcuts
b)
The student lacks ability
c)
The workload is excessive
d)
The goal is unclear
6.
A writer rewards themselves for publishing one article per day, regardless of depth. What risk does this incentive create?
a)
Burnout
b)
Prioritizing quantity over quality
c)
Loss of autonomy
d)
Reduced confidence
7.
Why is rewarding avoidance goals especially difficult?
a)
They require punishment
b)
They reduce motivation
c)
Success is invisible when nothing happens
d)
They lack social value
8.
Why should organizations sometimes reward people for delivering bad news?
a)
It reduces fear of punishment
b)
It surfaces problems early
c)
It increases transparency scores
d)
It lowers conflict
9.
An incentive is well designed only if it:
a)
Is easy to measure
b)
Feels motivating
c)
Produces visible output
d)
Pulls effort toward real progress
10.
Why should you ask: ‘What’s the easiest way to earn this reward?’
a)
To simplify the system
b)
To reveal misaligned incentives
c)
To boost motivation
d)
To improve efficiency
11.
Salespeople rewarded only on deals closed push unsuitable products. This behavior indicates:
a)
Poor training
b)
Excessive competition
c)
Incentive-driven system gaming
d)
Lack of ethics
12.
Which incentive best rewards the right thing for a knowledge worker?
a)
Time spent at the desk
b)
Emails sent per day
c)
Tasks completed
d)
Quality-adjusted output reviewed regularly
100 %
