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WorksheetsMarch E&E - Q1
Total questions: 14
Worksheet time: 9mins
Which type of coverage is based on legal rights and is separate from Apple’s internal exceptions or warranty policies?
CS Exception
AppleCare+
Consumer Law
Apple Limited Warranty
Which types of resources can you find only in GSX?
Discussion forums
Customer-facing articles
Integrated troubleshooting guides
Service guides
If a part is replaced while a product is under warranty, Apple only covers that part until the warranty has expired.
TRUE
FALSE
If no gap is visible between the display and the enclosure after adjusting the knob, how long should you wait before proceeding?
20 seconds
30 seconds
10 seconds
15 seconds
Which iPhone model is the last to have an IMEI number?
(a)
What should be done after installing or repairing parts in a Mac to ensure proper functionality?
Full system Diagnostic
Trackpad Calibration Check
Post-Repair Diagnostic
System Configurator
System Configuration
If dark spots appear under the glass without any enclosure damage near the area of the dark spots, is the device eligible for warranty?
TRUE
FALSE
If the camera is cracked internally but there is no external damage to the device, is it eligible for warranty?
TRUE
FALSE
Represents the number of eligible parts used per eligible repair in the fiscal month.
SUR
SDR
PPR
REPTAT
Which performance metrics only apply to Mac repairs?
REPTAT
CCLR
NTF
PPR
What refers to the cluster of personality traits, social grace, communication ability, personal habits, friendliness, and optimism that complement technical job skills?
(a)
What type of body language is demonstrated by smiling, nodding, keeping arms loose, maintaining eye contact, standing straight, and showing open hands?
(a)
What are the four problem spaces in the problem space wheel?
Hardcore, Software, Educational, Environmental
Hardware, Software, Educational, Environmental
Hardware, Software, Education, Environmental
Hardware, Softskills, Educational, Environment
Hardware, Troubleshooting, Educational, Environmental
What device is worn to prevent electrostatic discharge (ESD) when handling sensitive electronic components?
ESD-safe tweezers
ESD necklace strap
ESD-safe workstation with grounded ESD mat
ESD wrist strap
