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WorksheetsEmail Communication Best Practices
Total questions: 30
Worksheet time: 15mins
How often should an FEA employee check official emails?
Once a week
Only when informed
Every working day, including spam/junk
Only on office laptop
Emails should ideally be replied to within:
48 hours
72 hours
24 hours or same working day
After reminder
If an email needs time to respond, what is the correct action?
Ignore it
Reply after work is done
Acknowledge and give timeline
Forward to someone else
Receiving reminders reflects poorly on:
Sender
Internet
Receiver’s professionalism
System
CC should be used:
In every official email
To show importance
Only when people are involved
For seniors only
“Reply All” should be used when:
Email is urgent
Seniors are included
Everyone needs to see the reply
You want visibility
What is the purpose of a subject line?
Decoration
Professional look
Clear purpose of email
Optional
Classroom PIN is added in subject when:
Email is personal
Email is urgent
Email is branch specific
Always
Correct way to address a colleague is:
Dear Alok Sir
Dear Mr. Alok
Dear Alok
Respected Sir
Writing email in ALL CAPITAL LETTERS means:
Confidence
Formal tone
Shouting
Urgency
Ideal email content should be:
Long and detailed
Short and clear
Emotional
Decorative
Why should email threads be maintained?
To increase size
To confuse
To maintain context
It is optional
Heavy attachments should be shared using:
Email only
Google Drive link
Screenshot
“Urgent/Important” flag should be used:
Always
To get faster reply
Only occasionally when truly urgent
For seniors
What should be done before sending an email?
Send quickly
Re-read and edit
Add CC
Mark urgent
Which email ID is legitimate?
name@feaindia.org
name@feaindia.org.xyz
name@faeindia.org
name.feaindia.org
The first thing to verify in a suspicious email is:
Subject
Attachment
Sender’s email address
Greeting
Which is a common phishing sign?
Correct grammar
Personalized greeting
Spelling & grammar mistakes
Clear sender
Scam emails often use which language?
Calm
Informative
Urgent or threatening
Friendly
Which unexpected attachment is risky?
Image
PDF / ZIP / Excel
Email signature
Calendar invite
Before clicking a link, you should:
Click quickly
Reply to sender
Hover to check URL
Forward to team
Asking for OTP or password via email is:
Normal
Professional
Red flag
Optional
Which greeting suggests phishing?
Dear Akhilesh
Dear Mr. Yadav
Dear User
Dear Team
“You have won ₹50,000” is an example of:
Official notice
Genuine reward
Scam bait
Salary update
Why should confidential data not be shared via email?
Email is slow
No privacy guaranteed
Email is informal
Email is expensive
You receive an urgent mail asking for OTP. What should you do?
Reply immediately
Share OTP
Ignore and report
Forward
Correct logo but wrong sender domain indicates:
Safe email
System error
Possible phishing
Internal mail
Generic greetings usually indicate:
Personal email
Internal communication
Possible scam
Friendly tone
Professional emails should avoid:
Clear subject
Proper grammar
Capital letters & unnecessary CC
Polite tone
Best professional email practice is:
Urgent + CC all
Clear subject + concise body + correct addressing
Long explanation
Informal language
