Vocabulary: Communication Skills

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Consumer

Back

Person receiving personal care assistance from the direct-care worker; the client.

Front

Personal Care Aide

Back

The direct-care worker who provides hands-on assistance with daily activities to elders as well as adult consumers with disabilities.

Front

Communication

Back

The exchange of information between individuals and the establishment of rapport.

Front

Rapport

Back

Friendly agreement and understanding between people.

Front

Nonverbal Communication

Back

Use of body language to communicate messages.

Front

Open-ended Question

Back

A question which usually encourages responses that include feelings, opinions, descriptions, or explanations.

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Closed Question

Back

A question which usually generates short facts or yes/no answers.

Front

Feedback

Back

Advice, criticism etc. about how successful or useful something is; an opinion.

Front

Paraphrasing

Back

Stating in one’s own words what someone else has just said or expressed.

Front

Nonverbal Listening

Back

Using body language to show one is listening to the speaker.