Vocab 2.0 #1

Front

Willingness to take credit and blame for actions

Back

Accountability

Front

Inspiring and influencing others

Back

Leadership

Front

Not constructive or helpful

Back

Negative

Front

Handling problems and criticism gracefully and maturely

Back

Professionalism

Front

Doing what needs to be done without being told

Back

Initiative

Front

Intermediary role to resolve conflict

Back

Mediation

Front

Legal tool to prevent job discrimination; enabled equal employment opportunity.

Back

Civil Rights Act of 1964

Front

Listener's response indicating message is understood

Back

Feedback

Front

Emotional guard against negative opinion

Back

Defensiveness

Front

Good manners in dealings with people

Back

Etiquette