EAP U2 Customer Service MC Vocabulary Quiz

Front

Willing to help or make things easier for someone.

Back

Accommodating

Front

A sentence where the subject performs the action.

Back

Active voice

Front

Staying away from problems or mistakes.

Back

Avoiding traps

Front

A flat, rectangular bag for carrying papers.

Back

Briefcase

Front

A place for answering customer calls.

Back

Call center

Front

Cut into a shape, often in wood or stone.

Back

Carved

Front

Make something clear and easy to understand.

Back

Clarify

Front

An agreement where both sides make concessions.

Back

Compromise

Front

Devices for holding and pouring ketchup, mustard, etc.

Back

Condiment dispensers

Front

State of something regarding its appearance or quality.

Back

Condition