ACT WorkKeys Business Writing

Front

What is the primary purpose of a business letter in the workplace?

Back

The primary purpose of a business letter is to communicate formal information, requests, decisions, or explanations in a professional setting.

Front

What elements should be included in the format of a standard business letter?

Back

A standard business letter should include the date, greeting, body (introduction, details, conclusion), closing, and full name.

Front

Step 1

(How do you start your letter?)

Back

Date

(Ex. January 1, 2025)

Front

Step 2 (Greeting)

Back

To Whom It May Concern:

Front

Step 3

Back

Introduction: Explain who you are and why you are writing, utilizing the info in the prompt.

The Body: Write a strong topic sentence on your stance (viewpoint) and explanations/solutions to back it up.

Conclusion: Restate your position and thank the person for their time.

Front

How should you adjust the tone of a business letter depending on the situation?

Back

The tone should be formal, friendly, and courteous when addressing complaints.

Front

What should you do if you need to convey negative news or deny a request in a business letter?

Back

Be direct but tactful, provide an explanation, offer alternatives if possible, and maintain a positive tone.

Front

Why is clarity important in a business letter, and how can you achieve it?

Back

Clarity ensures the message is easily understood. Achieve it by using simple language, organizing information logically, using short paragraphs, and editing.

Front

What are some common errors to avoid when writing a business letter?

Back

Common errors include using informal language, failing to proofread (misspellings, incorrect punctuation, run-on or fragment sentences), being vague (no details), and not providing a solution.

Front

How should you respond to a customer's complaint in a business letter?

Back

Acknowledge the issue, apologize if necessary, explain the situation, outline the resolution, and express appreciation.