301-302 recap

Front

Verbal communication

Back

When you speak and people can hear you.

Answer explanation

Verbal communication refers specifically to spoken language, where one person speaks and others can hear them. This distinguishes it from written communication (like email) and non-verbal forms (like sign language).

Front

What makes a good team?

Back

Having good communication skills and being willing to help and support others when needed.

Answer explanation

A good team thrives on effective communication and mutual support. The correct choice emphasizes collaboration and helping each other, which are essential for achieving common goals, unlike the other options that focus on individualism.

Front

What are the effects of positive behaviours in the salon?

Back

Happy salon and good working relationships with colleagues

Answer explanation

Positive behaviors in the salon foster a happy environment and strengthen working relationships among colleagues, which enhances teamwork and overall job satisfaction.

Front

What is the effect of negative behaviours in the salon?

Back

Poor atmosphere in the salon and well-being affected.

Answer explanation

Negative behaviors in the salon create a poor atmosphere, impacting both staff morale and client experience, which ultimately affects overall well-being. This choice highlights the emotional and social consequences of such behaviors.

Front

How can instructions and guidance be passed to team members? Options: Shouting instructions when with a client to another colleague, Speaking clearly to a colleague and checking for understanding, Writing a note, Sending an email with abbreviations.

Back

Speaking clearly to a colleague and checking for understanding.

Answer explanation

The best way to pass instructions is by speaking clearly and checking for understanding, ensuring that the colleague comprehends the message. Other methods may lead to miscommunication.

Front

What is verbal communication?

Back

When you speak and people can hear you.

Answer explanation

Verbal communication refers specifically to spoken language, where one person speaks and others can hear them. This distinguishes it from written communication (like email) and non-verbal forms (like sign language).

Front

Following COSHH, therapists must ensure there is adequate ventilation, products have lids on, are labelled correctly, and stored away from heat, damp, and direct sunlight.

Back

True

Answer explanation

True. COSHH regulations require therapists to ensure adequate ventilation, proper storage of products with lids, and correct labeling, while keeping them away from heat, damp, and direct sunlight.

Front

What legislation is responsible for a salon using products with lids on, correctly labelled, and stored away from heat, damp, and direct sunlight? Options: PPE, Health & Safety at Work Act, COSHH, RIDDOR

Back

COSHH

Answer explanation

COSHH (Control of Substances Hazardous to Health) requires salons to use products safely, ensuring they are correctly labelled, stored away from heat, damp, and direct sunlight to prevent hazards.

Front

What is RIDDOR?

Back

Reporting of Injuries, Diseases and Dangerous Occurrences Regulations

Answer explanation

RIDDOR stands for Reporting of Injuries, Diseases and Dangerous Occurrences Regulations. This regulation requires employers to report specific incidents, making the first answer choice the correct one.

Front

Why should I report RIDDOR?

Back

It is a legal requirement

Answer explanation

Reporting RIDDOR is essential because it is a legal requirement. Failing to report can lead to legal consequences for the organization, making compliance crucial for workplace safety.