Conflict Management

Front

What is a conflict?

Back

All of the answers

Front

AVOIDING

Back

The problem is ignored, relationships are hurt by the delay in tackling the conflict

Front

A settlement or differences in which each side gives up something; a middle course.

Back

compromise

Front

An attempt to manage conflict by giving into the demands is: accommodating, withdrawing, computing

Back

accommodating

Front

"It's not my problem" would be a response from an individual who uses which conflict management style?

Back

avoidance

Front

When partners in conflict focus on shared interests, they

Back

emphasize common interests, values, and goals

Front

Which of the following is not one of the causes of conflict?

• Manager did not set clear objectives and expectation of the project scope.
• Manager arrange a meeting with Employee privately and was asking non-relevant personal questions during office hour.
• Employee schedule a meeting with Manager to catch up on his Performance Appraisal.
• Employee A deliberately give the wrong information to employee B for presentation to Manager.

Back

Employee schedule a meeting with Manager to catch up on his Performance Appraisal.

Front

Conflicts to be categorised as a group conflict: Conflict between coworkers in the same team, Conflict between a company's sales and marketing departments, Conflict between a customer and a service representative, Conflict between an employee and his manager

Back

Conflict between a company's sales and marketing departments

Front

Virtual teams may be more vulnerable to conflict due to miscommunications?

Back

True

Front

What is the most IDEAL form of Conflict Management? Options: Competing, Collaborating, Avoiding, Accommodating, Compromising

Back

Collaborating