MAKING COMPLAINTS
Flashcard
•
English
•
10th Grade - University
•
Practice Problem
•
Hard
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15 questions
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1.
FLASHCARD QUESTION
Front
What should you do if you want to complain about regular blackouts at your hostel?
Back
Report to the Maintenance Unit.
2.
FLASHCARD QUESTION
Front
How can you express a misunderstanding instead of being confrontational?
Back
Use the phrase 'There has been a misunderstanding.'
3.
FLASHCARD QUESTION
Front
What are three tips to stay calm and polite when making a complaint?
Back
i) Start politely, ii) Explain the problem, iii) Make your request into a question.
4.
FLASHCARD QUESTION
Front
What is a polite way to start a complaint?
Back
'Excuse me, I wonder if you can help me.'
5.
FLASHCARD QUESTION
Front
What phrase can be used to initiate a complaint about a delayed meal?
Back
'Excuse me, I've been waiting for over 40 minutes and my meal still hasn't come.'
6.
FLASHCARD QUESTION
Front
Why is it important to stay calm when making a complaint?
Back
Staying calm helps to communicate effectively and increases the chances of a positive resolution.
7.
FLASHCARD QUESTION
Front
What is the impact of using an angry tone when complaining?
Back
Using an angry tone can escalate the situation and lead to a negative response.
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