MAKING COMPLAINTS

Front

What should you do if you want to complain about regular blackouts at your hostel?

Back

Report to the Maintenance Unit.

Front

How can you express a misunderstanding instead of being confrontational?

Back

Use the phrase 'There has been a misunderstanding.'

Front

What are three tips to stay calm and polite when making a complaint?

Back

i) Start politely, ii) Explain the problem, iii) Make your request into a question.

Front

What is a polite way to start a complaint?

Back

'Excuse me, I wonder if you can help me.'

Front

What phrase can be used to initiate a complaint about a delayed meal?

Back

'Excuse me, I've been waiting for over 40 minutes and my meal still hasn't come.'

Front

Why is it important to stay calm when making a complaint?

Back

Staying calm helps to communicate effectively and increases the chances of a positive resolution.

Front

What is the impact of using an angry tone when complaining?

Back

Using an angry tone can escalate the situation and lead to a negative response.

Front

What is the role of the Maintenance Unit in handling complaints?

Back

The Maintenance Unit is responsible for addressing issues related to facilities, such as blackouts.

Front

How can you phrase a request to make it sound more polite?

Back

Turn your request into a question, such as 'Could you please help me with this issue?'.

Front

What is a common mistake people make when complaining?

Back

Being confrontational or accusatory instead of seeking a resolution.