
Customer Relationships and Loyalty
Flashcard
•
Business
•
12th Grade
•
Practice Problem
•
Hard
Kathryn McCaul
FREE Resource
Student preview

15 questions
Show all answers
1.
FLASHCARD QUESTION
Front
Customer Loyalty
Back
A good relationship fosters loyalty, encouraging customers to return and make repeat purchases.
2.
FLASHCARD QUESTION
Front
Positive Word-of-Mouth
Back
Satisfied customers are more likely to recommend your store to friends and family, leading to new customers and increased sales.
3.
FLASHCARD QUESTION
Front
Customer Feedback
Back
Engaged customers are more likely to provide valuable feedback, helping retailers improve their products and services.
4.
FLASHCARD QUESTION
Front
Trust and Credibility
Back
A strong relationship builds trust, making customers feel more comfortable and confident in their purchases.
5.
FLASHCARD QUESTION
Front
Competitive Advantage
Back
Excellent customer relationships can set a retailer apart from others, making them the preferred choice.
6.
FLASHCARD QUESTION
Front
Increased Sales
Back
Happy customers tend to spend more and are more open to upselling and cross-selling opportunities.
7.
FLASHCARD QUESTION
Front
Crisis Management
Back
Good relationships can help mitigate negative impacts during crises, as loyal customers are more likely to be understanding and supportive.
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